Customer Support Desk

@baker_stua40781 Hello @baker_stua40781 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nationalexpress Hi there sent a message regarding Boxing Day service? Any idea of service availability.

@LucyGaunt @LucyGaunt Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

Absolutely appalling service from @nationalexpress today. I usually speak highly of them but no communication from coach drivers, bus station staff or via email. So far expected delay of more than 2hrs #230 2pm from Leicester to Luton Apt. Beyond disappointed and angry

@peroksid Hello @peroksid Kindly follow back and send us a direct massage so we can assist you further. Thank You

Never buy @nationalexpress tickets (or any other addons) through @Ryanair. When the later cancels or postpones the flight, you won't get a refund for the addons. Thanks, both. 🤪💸💸

@ACzerwona @ACzerwona Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nationalexpress Is there any way I can claim back the money of the open tickets that I didn't use, please?

@nationalexpress deplorable service today at Luton airport. Bought 3 open tickets by mistake, personnel told me next bus is full (which btw wasn't true) and they refused to help me change it for a fix-spot one or get a refund. I ended up paying for another 3 tickets...

@thewisdomtooth Hello @thewisdomtooth Kindly follow back and send us a direct massage so we can assist you further. Thank You

Really poor service by @nationalexpress to Stansted. Booked for 9:35am and we are still on the stand.

@jon23lewis @jon23lewis Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nationalexpress is your website down? I am trying to amend the date on ticket ref EUWBTC26 because my flight has been cancelled. I am in the USA currently and worried because I cannot amend the ticket. Please help!

@smnthlrn13 Hello @smnthlrn13 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nationalexpress the lost property form doesn’t appear to format properly on safari mobile - makes it very hard to report my missing item! (See in image the way the rest of the ‘page’ is cut off with no scroll option…)

@mikecrowther191 Hello @mikecrowther191 Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nationalexpress your app is so bad lol. Been trying to get a fare for the last 30 minutes but its always like this.

@RautManshu Hello @RautManshu Kindly follow back and send us a direct massage so we can assist you further. Thank You

Hi @nationalexpress any chance you could hold the NX707 19:35 service from Luton to Birmingham for 15–25 mins please? We’re 2 passengers flying in on W9 5007 from Tirana and may land slightly late. Our ticket number is EUWGYH93. Would really appreciate any help – thank you!

@KeithTitcombe Hello @KeithTitcombe Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nationalexpress Hi 4 adults going Southampton bus station in September 2026 with a collapsible wheelchair. Do I need to inform national express by phoning up or just turn up with cases and wheelchair. Not sure as don't want to get wheelchair rejected on journey. Regards, Keith.

@missjadie Hello @missjadie Kindly follow back and send us a direct massage so we can assist you further. Thank You

Our plane is delayed from Amsterdam going to miss our @nationalexpress home from Bristol at 17:30 🫠 why is this my life

@omalicha_dera Hello @omalicha_dera Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nationalexpress I lost my luggage on A6 bus commuting from Stansted Airport to London Paddington on Sunday , I noticed my luggage was missing at final stop Paddington bus station 31 I asked your driver he was so rude , reluctant that he has finished for the day Help 😭😭

@IoannaS7582 @IoannaS7582 Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nationalexpress ioanna sotiropoulou i have send a message to complaint also i write to you on live chat Please take seriously my thoughts and all the frustration thanks I am waitong for an answer

@Ciara_ODoherty Hello @Ciara_ODoherty Kindly follow back and send us a direct massage so we can assist you further. Thank You

Won’t be travelling @nationalexpress again. Appalling service Promised one thing. Do another.

@Bristol_Phil @Bristol_Phil Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

I haven’t caught the train for a while, now preferring @nationalexpress, which is so much less stressful. But today I’m doing a journey not covered by the coach. So train it is. Seats booked in coach C. Walk the length of the train. 2 coach Js. No coach C. @GWRHelp - WHY???

@guydorrell1 @guydorrell1 Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nationalexpress Told earlier on the phone that your operator didn’t know the difference in price but it would only be ‘a couple of quid’. It’s actually £18.90 vs £35 (Brighton to LHR3) , so pretty poor advice. How do I get a refund please?

@Map_Addict @Map_Addict Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

Hello @nationalexpress I have a piece of luggage that is a few kilos over weight. Happy to pay for this but do I need to just pay for extra luggage online?

@Patrici96922159 @Patrici96922159 Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

@nationalexpress what a joke! Outbound and Return journey booked to T5 - now coming back in to T4 - can't amend Terminal pick- up, can't cancel return part , they suggest buy another ticket for the return which is now more than the value of all the original booking.

@roddydontcry @roddydontcry Hello, could you please follow us back on X and provide us with your Full name,phone number and email address via dm so we can respond back regarding your issue. Thank You Kevin 🌹

im having the worst experience with @nationalexpress at luton airport, been waiting for more than an hour to get in a coach and the workers are being incredibly rude

@duncanwise Hello @duncanwise Kindly follow back and send us a direct massage so we can assist you further. Thank You

@nationalexpress when will your online payment system be up and running? I’m trying to get the Harry Styles transport tickets. Thank you