Di Pascoe

17 posts

Di Pascoe

Di Pascoe

@DiPascoe

Katılım Şubat 2013
21 Takip Edilen0 Takipçiler
Di Pascoe
Di Pascoe@DiPascoe·
@SW_Help Actually it’s my daughter travelling. She’s ended up on the delayed 1.45 slow train as staff on ground said that the 2 pm was not confirmed.. she had no choice but to board it at 1.55. No great shakes but poor to say the least.
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SWR Help
SWR Help@SW_Help·
@DiPascoe Were you able to board the 14.00 service to Portsmouth on platform 13 - this would be why the ticket was refused to Southampton. ^NM
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Di Pascoe
Di Pascoe@DiPascoe·
@SW_Help Too late....couldn’t get through the barrier. Have been refused permission to board the train to Southampton parkway as the ultimate destination is different..... I would clearly be funding my own transport at Southampton parkway to get me to my destination...crazy please explain
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SWR Help
SWR Help@SW_Help·
@DiPascoe I advise you to board 13.50 platform 8 and change at Woking. ^NM
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Di Pascoe
Di Pascoe@DiPascoe·
@SW_Help Confused....the only train out to Woking IS the next slow Portsmouth train.. 1.45pm. Is this running or will it be cancelled?
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SWR Help
SWR Help@SW_Help·
@DiPascoe Apologies, this service has been altered to start at Woking. You can travel to Woking and change there for a Portsmouth service. ^NM
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Di Pascoe
Di Pascoe@DiPascoe·
@SW_Help A very short while ago you confirmed that the 13.30 from Waterloo to Portsmouth would be unaffected but is now showing as cancelled. If I cannot get this train then can I get the 13.39 to Southampton parkway instead?
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SWR Help
SWR Help@SW_Help·
@DiPascoe Decisions regarding ticket acceptance are taken on an incident by incident basis, but yes that is a possible decision. ^NM
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Di Pascoe
Di Pascoe@DiPascoe·
@SW_Help Oh right Ok.. my mistake. So hyperthetically... should the Portsmouth line have problems then all tickets would be accepted on the Southampton route?
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SWR Help
SWR Help@SW_Help·
@DiPascoe Hi Di, Southern do not operate from Waterloo. Services from Waterloo are our own. ^NM
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Di Pascoe
Di Pascoe@DiPascoe·
@SW_Help Brilliant thanks.... A further question.... if this route had been affected, would you have allowed the ticket to be used on the southern rail service from Waterloo to Southampton parkway? I ask because it isn’t listed as a choice which seems strange?
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SWR Help
SWR Help@SW_Help·
@DiPascoe Apologies Di, these services were affected because the inbound trains to form them were affected by the tree on the line. The 13.00 and 13.30 are not affected. ^NM
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