DivideBuy

@mrsgaius Hi Mary, we're sorry that this isn't yet resolved. When you head to our Live Chat if you click on "I'm yet to place an order" followed by "I have a different questions" this will then transfer you to the next available Live Chat agent once you've entered the requested details.

@DivideBuy I have tried exactly this. I'm just going round in circles with your company. Nobody addresses anything. You just keep sending me to the webpage or contact us, but contact is never made. Your chatbot cannot sort out the problem.

@DivideBuy I am trying to speak to a person at your credit lending office. It is not possible to do this through Chatbot. I have only received an automated reply to my email, which has clearly ignored ANY information submitted to you. I think this is appalling service.

@mrsgaius website, here: dividebuy.co.uk/help/. We hope this helps! 2/2

@mrsgaius Hi, we're sorry to hear that you have not yet received a response. We advise allowing 3 days for our team to respond to your email as confirmed in our auto-reply. Alternatively, for the swiftest help, you can contact our team via our Live Chat which is accessible on our 1/2

Our CEO Dave Farbrother joins @NomuPay's Justin Hanna and George Boot at @Zopa Bank HQ to discuss finance, fintech and football ⚽ . Listen here: lnkd.in/ehNKm9UB #retail #finance #bnpl #fintech

@nejafeja We're sorry to hear that you're struggling to contact us. We would advise allowing 3 days for a response to any emails, on our Live Chat please make sure you click "I have a different question" this will then ask for your information and transfer you to the next available agent.

@DivideBuy I did email you with all the info, please help!

@DivideBuy hi, j want to cancel my order with Simva sleep, they refuse to fulfil my order from 3 weeks ago and won’t answer my emails. The web chat won’t transfer me to a real person. I financed this purchase with you. Please help, how do u cancel the order?

@nejafeja Hi, thank you for your message. We’re sorry to hear the service you received from the retailer didn’t meet with your expectations. In order for us to process a refund, we require confirmation of your cancellation directly from the retailer. Once this has been received, our 1/3

@nejafeja accounts department will process your refund and notify you via email. This can take between 10 and 14 working days to process. If you would like to discuss this further, please feel free to contact our Customer Services team either through our live chat that can be found on 2/3

Day 3 of the January Furniture Show - are you ready to try your luck? Visit our stall for your chance to win some great prizes. We're also sharing Golden Quarter retail insights and what they mean for 2025 at 11 AM today! @furnitureshows_ @Zopa #finance #ecommerce

@leighbrown84 @emmamattress Hi Leigh, we’re sorry to hear about this. We understand that your concerns are being investigated, our team will be in touch shortly to discuss this further with you. If you need any help in the meantime, please contact us on our live chat facility: dividebuy.co.uk/help/

DO NOT buy a @emmamattress or use @DivideBuy my mattress was faulty after 3 years which emma collected the mattress and said they would issue a refund. This was 5 weeks ago now @DivideBuy not giving my refund due to liquidation of the company they bought out. #joke

8% of UK consumers have used retail finance options in 2024 more than in 2023 so far. kpmg.com/uk/en/home/med… Whether you're new to finance, or are looking at expanding options for your customers, give us a🔔! dividebuy.co.uk/retailers/ #retail #finance #bnpl #pos #payments

@lisatoni17 @lisatoni17 Hi Lisa, we don't currently operate via phone, however, our team are here to help! Please contact us on our live chat facility accessible on our website: dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk. We hope this helps!

@DivideBuy Do you have a phone number

We're always pleased to hear from happy customers!

@philrp1980 Hi Phil, we can certainly look into this with you! Feel free to contact our team either through our live chat that can be found on our website: dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and we will be happy to help. All the best

@DivideBuy hi I recently cancelled an order from Dusk but I have just received a text from you confirming the first payment date. This should be cancelled. Please advise. Thank you.

We love hearing positive feedback from our customers!

Another day, another happy customer 🙂.

Could you reach new sales goals with our retail finance solution? Use our Approvals Calculator to see how you could increase sales and revenue with our solutions: dividebuy.co.uk/approval-calcu… #retail #finance #sales #insights

We're always proud to receive positive feedback from our merchant partners! Visit our Success Stories page to find out more about how we're driving growth for UK merchants across a wide range of sectors: dividebuy.co.uk/success-storie…

We're proud to be trusted by @SimbaSleep, one of the UK's leading mattress providers, to help their customers spread the cost of a quality night's sleep!

@Duncfish @swyft_home Hi Duncan, we're sorry to hear about your experience. So that our team can help, please contact us on our live chat facility that is accessible on our website: dividebuy.co.uk/help/ or send us an email to customerservice@dividebuy.co.uk and we will be happy to help.

Not sure I would recommend .@DivideBuy as a credit company. Very poor #CustomerService Because of poor administration I’m expecting a sofa to be delivered to my former address! However I thank the helpful @swyft_home customer team for their support.