EL AL USA

@PesachPhil @Zachweb_ As of now, flights are scheduled to operate on that day, but please continue to follow our website and social media pages for further updates.

@Zachweb_ @ELALUSA I am in the USA but have a booked/regularly scheduled flight 29 March from Rome to TLV. However I cannot get on a flight to Europe (family of 6) 28 March and risk getting stuck in Rome for Pesach/Passover. Please advise if the 29 March flights Rome to TLV will probably cancel?

As of today, March 19, the Home Front Command has issued a new directive reducing that number of passengers down to approximately one hundred and thirty passengers per flight. This is a government-mandated decision that EL AL is required to follow. What this means for you: roughly half of passengers currently booked on upcoming U.S. flights will be receiving cancellation notifications. If your flight is canceled, you are entitled to a full refund or a voucher - please visit elal.com for details and next steps. We are also pausing the assignment of additional passengers to U.S.-bound flights at this time.

@TSapoznikov Please continue to regularly check Manage My Booking, as schedules and restrictions may change.

@ELALUSA Hi @ELALUSA, my parents have two tickets for a flight to Miami on March 26th (LY 1117) - does this mean there are good to board their flight?

Ahead of the Passover holiday, and following the continued restrictions issued under the security authorities’ guidelines, we are publishing our flight schedule for next week, from March 21 to March 28. Flights will operate to twelve key destinations selected to allow as many passengers as possible to depart from and enter Israel, based on demand and operational capability under the current restrictions. Passengers whose original flights were scheduled to one of the twelve listed destinations next week will be assigned to these flights. The assignment will be handled automatically, and there is no need to contact our customer service center. Active Destinations: United States: New York, Miami, Los Angeles Asia: Bangkok, Phuket, Tokyo Europe: Paris, London, Milan, Madrid, Munich, Athens In addition, flights next week to Rome, Amsterdam, Lisbon, and Warsaw are canceled. If the security authorities’ guidelines regarding activity at Ben Gurion Airport are eased, enabling an expansion of the flight schedule, we will work to add additional flights during the week in order to allow more customers to depart from and enter Israel. Customers who received a cancellation notice, or who wish to cancel their flight, are entitled to a full refund or a credit voucher for future use.

@Escapegoat561 EL AL is operating under emergency procedures in coordination with security authorities and the Israel Civil Aviation Authority.

@ELALUSA Why are there less people allowed per plane?

Following new directives from the security authorities, Ben Gurion Airport is further reducing its operations and limiting the number of passengers on each flight. Some customers booked on these flights may receive cancellation notices. We apologize for the inconvenience and recommend that customers who need to depart urgently explore alternative travel options from Israel. Customers whose flights are canceled may choose to receive a refund or a voucher. In addition, due to the new Home Front Command restrictions, EL AL is temporarily pausing the boarding of additional passengers on flights to the United States. At this time, no changes are expected on flights from the United States to Israel. We apologize for the inconvenience and continue to work closely with the relevant authorities. EL AL is prepared to respond immediately to any change in Home Front Command guidelines in order to increase flight capacity and the number of passengers.

@Zachweb_ All information can be found at elal.com/eng/about-elal….

@ELALUSA What are the restrictions for Israeli flights going to Europe?

@Fuberoi1 Please continue to follow our website for the latest updates.

@ELALUSA When are the cancellations going out and does this apply to flights into April too?

@RonbamThe We encourage you to follow us on Facebook, Instagram, or here on X for the latest updates. For a complete list of where we currently fly to and from, visit elal.com/eng/airport-se….

@ELALUSA Thank you. What I'm actually interested in knowing is whether a TLV-EZE line will be opening, since you announced it last year.

@fed_zepeda There are no capacity restrictions on flights from the U.S. to Israel.

@ELALUSA Does this apply to Israel bound flights from the US?

@michael_bloch The status of Geneva flights is still being assessed in accordance with Home Front Command guidelines. Please check the Manage My Booking section of our website or app for the latest updates on your booking.

@ELALUSA Geneva is not mentioned in the list of canceled destinations. And also not in the key destinations. Are flights there maintained? My parents have tickets on Monday’s flight back from Geneva to TLV

@TSapoznikov Please check the Manage My Booking section of the EL AL website or app to confirm the status of your tickets.

@ELALUSA Hi @ELALUSA, my parents have two tickets to a flight to Miami on March 26th (LY 1117) - is the flight cancelled?

We announce that, due to the restrictions on operations at Ben Gurion Airport and in accordance with the guidelines of the Home Front Command, flights scheduled to operate between March 21 and March 27 to the destinations listed below are canceled. Tbilisi, Budapest, Zurich, Barcelona, Belgrade, Berlin, Boston, Batumi, Fort Lauderdale, Frankfurt, Heraklion, Krakow, Larnaca, London Luton, Lyon, Marseille, Bucharest, Paphos, Prague, Chisinau, Thessaloniki, Sofia, Salzburg, Podgorica, Tirana, Tivat, Venice, Vienna. Additional updates regarding destinations not listed in this announcement will be provided based on developments and the instructions of the official authorities. At this stage, due to current restrictions, we are unable to offer alternative flights for customers whose flights have been canceled. We are offering a full refund or a credit voucher for future EL AL travel. Regarding the U.S. canceled gateways, we will make every effort to rebook customers whose original destination or gateway in the United States was canceled onto an alternative active destination in the United States, subject to availability. We continue to operate under strict limitations, with passenger safety and security as our highest priority. Photo Credit: Ido Luzon

@GeeeBen47295 More information can be found at elal.com/eng/about-elal….

@ELALUSA I registered already a while ago. I'm not getting any responses it says to contact through WhatsApp, but it's just an AI.Chat bot going. In circles, i already need to get back to the u s

@DjKaymusicrox For questions about the special U.S. Embassy/State Department flights for U.S. citizens, please reach out to the number listed in the form submission confirmation you received.

@ELALUSA I am still waiting for a flight...😡 You guys were supposed to be helping the us citizens that is the reason the gov gave you guys the allowance to fly full flights instead you guys only use it for your costumers and leave everyone else hanging

@JeremyAPI @GovMikeHuckabee @usembassyjlm We will continue expanding the schedule as soon as security protocols allow. Flight frequency and passenger capacity are determined by government authorities.

@GovMikeHuckabee @ELALUSA @usembassyjlm More flights are needed. Get more planes flying from TLV to USA. ELAL have really let everyone down. So disappointing.

We're grateful to @ELALUSA Min of Transportation Miri Regev & Israel Airport Authority for working w/ @usembassyjlm on flights to US starting Mon, March 16.

@roperfurley Please reach out to Delta for further assistance.

@ELALUSA Rebook automatically or must the passenger reach out? My friends are on a Delta ticket operated by Elal from TLV to BOS.

@roperfurley We will make every effort to rebook customers whose original destination or gateway in the United States was canceled onto an alternative active destination in the United States, subject to availability.

@ELALUSA Why can’t you rebook through JFK for the Boston flight?

How to Reach Us Our customer service center can be reached 24/6 (IST) via WhatsApp at +972-3-977-1111. Message us for assistance if you are: . A passenger with a confirmed flight within the next week who has urgent questions . A passenger who doesn't know their booking code . Families traveling with children under 17 who appear on separate bookings Priority will be given to passengers departing within the next 48 hours. For all other cases, the Manage My Booking section of the EL AL website and app provides the most up-to-date information in real time, often before representatives receive updates.

Our service center, available via WhatsApp at +972-3-977-1111, can assist passengers with a confirmed flight within the next week who have urgent questions, passengers who do not know their booking code, and families traveling with children under 17 who appear on separate bookings. Priority will be given to passengers departing within the next 48 hours. Please note that we’re currently experiencing an unusually high volume of messages, which may result in longer wait times. Thank you for your understanding.

@ELALUSA OPEN YOUR PHONE LINES SO PEOPLE CAN SPEAK TO A HUMAN