EaseMyTrip.com

Thank you @aimindia_forum for your kind words and trust in EaseMyTrip. 🙏 It is truly an honor to support an organization that is making such a meaningful difference in the lives of people. Your dedication towards helping Indian expatriates and those in need is deeply inspiring. We remain committed to providing reliable and prompt assistance, and we look forward to continuing this valued association in the future.

Dear Altaf, We understand your concern. However, as previously communicated, we have not yet received the complete refund amount from Oman Air. Currently, the airline has initiated the remaining refund process under ACM 8091007908. Once the same is approved and credited by the airline, we will process the refund from our end at the earliest without any further delay. We kindly request your patience and understanding in the meantime. Should you require any further assistance, please feel free to DM us. x.com/messages/compo…

@EaseMyTrip can you explain me what is ACM process and what is the expected time for refunding my money back?

Dear Abhi, We understand your concern. However, as already informed, the applicable cancellation charges have been levied strictly in accordance with the airline’s fare rules and policies. Please note that the convenience fee paid at the time of booking is non-refundable under any circumstances. Additionally, the service fee mentioned on the e-ticket remains applicable for both voluntary and involuntary cancellations. Should you require any further assistance, please feel free to DM us. x.com/messages/compo…

@EaseMyTrip sussesfully deleted.they can earn more from me from future booking than what they loot from me(from 1 cancelled flight)

Dear Vijay, As per our telephonic conversation, we would like to inform you that the airline has approved the full refund request and has advised us to wait for the refund to be settled in our agency account. Since the refund is currently under process, we kindly request your patience until the amount is credited to us. Once we receive the refund, we will promptly process it from our end. We sincerely appreciate your patience and understanding in this matter. If you require any further assistance, please feel free to reach out to us via DM x.com/messages/compo…

@EaseMyTrip , I got to know that my flight got cancelled during the check In process, The airline already sent you the update 1 month prior, why it was not updated to me ?? no mail, message no call was given to me. Had to suffer a lot because of this, why ????

Post-trip depression is just you staring at office walls that don’t have a view. #TravelMemes #TripPlanning #GroupTrip #Relatable #FriendsTrip #EaseMyTrip

Dear Nitesh, With regard to your hotel booking concern, As discussed we would like to inform you that after a detailed investigation with both the hotel and our booking partner, the request for a full refund has been declined by the property, as the booking was fully utilized and no concern was reported directly to the hotel during the stay. Please note that room allocation is managed directly by the hotel based on the booked category and availability. The images displayed on the website are for representational purposes only and may vary from the actual room assigned. However, as a goodwill gesture, EaseMyTrip has offered compensation of INR 413.25 from our end. We regret the inconvenience caused and request your understanding, as this remains the final resolution from all concerned parties. Should you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

SHAME ON YOU @EaseMyTrip! You running a disgusting SCAM to loot families! 🤬Booked a premium room via fake photos,hotel says: Aisa room hamare paas hai hi nahi!Trapped my family & minor child in toxic biohazard dump with black mold, broken live electrical wire, & leftover 'beedis

Dear Nitesh, With regard to your hotel booking concern, we would like to clarify that after a thorough investigation with both the hotel and our booking partner, we have received the final update from the property. The hotel has denied the request for a full refund/FOC cancellation, as no concern was reported directly to the hotel during the stay. Additionally, the booking was fully utilized, and the hotel has confirmed that the guest successfully checked in and completed the stay. Please note that room allocation is managed directly by the hotel based on the booked room category and availability. The images displayed on the website are for representational purposes only and may differ from the actual room assigned. However, as a goodwill gesture, despite no refund being approved by the hotel, EaseMyTrip has offered compensation of INR 413.25 from our end. We sincerely regret the inconvenience caused and request your understanding, as this remains the final resolution after a complete review with all concerned parties. Should you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

Huge FRAUD by @EaseMyTrip! Booked family room with fake photos; hotel says room doesn't exist! Forced my child & family into a hazardous room with black mold, open live wires & used beedis. @EaseMyTrip @JaagoGrahak

Dear Ketan, With regard to your holiday package concern, we would like to inform you that the package details and applicable pricing had already been shared with you based on the prevailing seasonal rates at the time of quotation. Please note that package fares are dynamic in nature and may vary depending on availability, travel dates, hotel occupancy, and seasonal demand. Therefore, the quotation shared with you was provided accordingly. Further, if you have any concerns regarding the package or pricing, we kindly request you to reply to the same email through which the quotation was shared so that we can connect with you and assist you accordingly. Thank you for your understanding.

@EaseMyTrip I have already shared costing who called me from escalation team. She said we will get back to me seems no response. This is called irresponsibility @EaseMyTrip I am sure you guys going ruin my travel if I book from you.

Such hefty amount only for transport @EaseMyTrip better you return my wallet. Your service is just pathetic and not competitive at all.

@ParagJain80 @RamMNK @airindia @narendramodi Dear Parag, We are eager to address your concerns and hence we request you to kindly DM us your booking details so that we can assist you at the earliest. twitter.com/messages/compo…

Dear Ashutosh, We would like to clarify that the refund for the concerned booking has been processed strictly in accordance with the applicable airline fare rules and booking policies. Please note that we act as a booking intermediary and the refundable amount is determined based on the fare conditions and refund authorization received from the respective airline. No statutory obligation has been shifted to any third-party entity from our end. Further, the non-refundable convenience fee and applicable service charges are levied separately as per the terms accepted during the booking process and as mentioned on the E-ticket shared with the customer. For further clarification regarding the convenience fee and service fee charges, we request you to kindly connect with the HDFC Concierge support team. We remain committed to assisting customers transparently and in compliance with applicable regulatory guidelines.

Cancellation was sent within 14 hours of booking, but @IndiGo6E has short-refunded via @EaseMyTrip. Shifting statutory refund onus to third-party insurance proxies violates Para 3c of DGCA CAR. @RamMNaidu @DGCAIndia please direct full recovery. #IndiGo6E #ConsumerProtection

Dear Ashutosh, We always operate in accordance with applicable airline regulations, fare rules, and industry guidelines issued by the concerned authorities. With reference to your recent booking concern, we would like to clarify that the applicable refundable amount has already been processed from our end. However, the convenience fee remains non-refundable as per the booking policy accepted at the time of booking, and the service fee charged was clearly mentioned on the E-ticket shared with you. Further, as the booking was processed through the HDFC Concierge portal, we request you to kindly connect with their respective support team as well for any additional clarification regarding the booking and associated charges. We remain committed to assisting customers transparently and responsibly.

@DGCAIndia @MoCA_GoI @RamMNaidu Regulators must enforce CAR Section 3 Series M Part II effective 26-Mar-26. portal @EaseMyTrip omit mandatory 48hr zero-fee look-in cancellation, frustrate positive govt welfare steps. Citizen need enforcement. #PassengerRights #DGCA #CivilAviation

Dear Ketan, We would like to inform you that the quotation shared for the Goa and Gokarna cab requirement was prepared based on the travel details provided, including the route coverage, trip duration, driver allowance, toll taxes, parking charges, vehicle availability, and prevailing seasonal rates. Please note that the pricing was shared after evaluating the associated operational and vendor costs for the requested itinerary. In case you require any amendments to the itinerary or would like to share your expected budget, you may reply to the quotation email so that our concerned team can review the same accordingly. Further, we would like to inform you that once purchased, the vouchers are non-refundable. For any refund-related concerns, we request you to kindly connect with the respective portal from where the vouchers were purchased. Thank you for your understanding.

@EaseMyTrip @EaseMyTrip as expected copy pasted reply from somewhere. When you don’t know what I asked you I found such irresponsible reply from you and some your agent deleted them.. Is this way you run business? I asked you only driver and cab for Goa and Gokarna 44K 3Days. Isn’t hafty?

Dear Nehal, We would like to inform you that against the total amount received from your end of INR 12,453, a refund amount of INR 11,853 has been processed. Please note that no cancellation charges have been deducted from the refundable booking amount. However, the remaining amount of INR 600 includes a convenience fee of INR 300, which is non-refundable as per the booking policy, and a service fee of INR 300, which is applicable as mentioned on the E-ticket shared at the time of booking. Therefore, the refund has been processed accordingly as per the applicable booking terms and conditions. Your understanding is appreciated.

I paid 12453 and i see the refund for 11453 if there is no cancellation charges then why there is 1000 less i have received??

@EaseMyTrip waiting for refund for the canceled ticket for spicejet since 21 days and your team says still get refund from spicejet. EMT164936008. @flyspicejet you have refund policy is 7 working days who is holding my money pnr: NKDEKE @DGCAIndia

Dear Neetu, We would like to inform you that we have already processed the partial full refund from our end, as per the airline fare rules, since the used fare is calculated directly by the airline. Additionally, as per your request, we also raised a refund application with the airline to check for any remaining refundable amount. However, the airline has confirmed that the applicable refund has already been processed and no further refund is pending for this booking. Should you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

Stop passing the buck, @airindia! @EaseMyTrip clearly states that YOU have only refunded a measly ₹3,664 out of the ₹11,857 I paid. This was a single ticket from Guwahati to Amritsar. I had to spend an additional ₹6,000 out of my own pocket just to take a taxi hometo Jalandhar

@Chandangupta_91 @HardeepSPuri @DGCAIndia Dear Chandan, We are eager to address your concern and kindly request you to DM us your booking ID/contact details so that we can assist you in the best possible manner. twitter.com/messages/compo…

@HardeepSPuri @DGCAIndia EMT is blatantly flouting DGCA norms. @EaseMyTrip is not willing to follow the DGCA rules. It is not willing to refund the entire amount on cancellation. Sir please depute a team to investigate into their illegal practice. Its a harrasment to the public.

@EaseMyTrip Worst customer care team. As per DGCA norms amendment in tickets is allowed in 48 hr window. @IndiGo6E is bound by the same. But its being denied by EMT team. They are charging a whooping 4k per passenger per sector. @DGCAIndia @HardeepSPuri @TOIIndiaNews

@Chandangupta_91 Dear Chandan, We are eager to address your concern and kindly request you to DM us your booking ID/contact details so that we can assist you in the best possible manner. twitter.com/messages/compo…

Dear Neetu, Dear Neetu, We would like to inform you that the applicable refund has already been processed from our end in accordance with the airline fare rules, as the used fare is calculated and determined by the airline. Furthermore, as per your request, we had also submitted a refund application to the airline to check if any additional refundable amount was pending in your booking. However, the airline has rejected the request and confirmed that the correct eligible refund has already been processed. Therefore, we regret to inform you that no further refund is pending for this booking, and the applicable partial refund has already been credited from our end. Should you require any further assistance, please feel free to reach out to us via DM. x.com/messages/38318…

@EaseMyTrip @DGCAIndia @MoCA_GoI Stop misleading! @airindia has already confirmed to me in writing that they updated the system for a FULL REFUND days ago and directed you to process it.

You don’t hate planning trips. You hate planning them with people who say “let’s see.” #TravelMemes #GroupTrip #Relatable #FriendsTrip #EaseMyTrip

Dear Abhi, We would like to clarify that the total refund received from your end was INR 8,904. Out of this amount, the convenience fee of INR 1,260 and service fee of INR 900 were deducted, as already mentioned on the e-ticket and booking details shared at the time of booking. Accordingly, the remaining refundable amount of INR 6,744 has been processed from our end. We request you to kindly check the booking terms and refund breakup shared earlier.

@EaseMyTrip can you tell everyone how much airline refund and how much you refund to me. Refund by airline 8574/- Refund by easemytrip to me 6744/-

Dear Altaf, As previously informed, we have not yet received the complete refund amount from Oman Air. At present, Oman Air has initiated the process for the remaining refund through ACM 8091007908. Once the same is authorized by the airline, the refund will be processed from our end without any further delay. We request your kind patience in the meantime. Should you require any further assistance, please feel free to DM us.

Day62 @EaseMyTrip @MoCA_GoI @DGCAIndia Asking for my full refund for cancelled flights due to ongoing war. Will i get my money back ?

Dear Abhijit, As discussed during the telephonic conversation, we are currently coordinating with the airline regarding your full refund request. We are actively following up with the airline on your behalf and kindly request your patience while the matter is under process. Once we receive an official response or update from the airline, the same will be promptly shared with you. Additionally, we kindly request that you refrain from posting your booking ID or personal information publicly, as our page is visible to the public. Meanwhile if you require any further assistance please feel free to reach out to us via DM. x.com/messages/compo…

@EaseMyTrip @DGCAIndia @MoCA_GoI @airsewa_MoCA @flyspicejet @EaseMyTrip My flight was delayed by 5+ hrs. Your support assured full refund after cancellation, but refund still not processed after repeated follow-ups. Now I received an email falsely stating I “already took alternate flight” though no alternate flight was ever provided or used. Booking ID: EMT164825436 PNR: C7L2KL #RefundIssue #FlightDelay #AirSewa #DGCA