ecotricity

@MothiurRah8386 Thank you for being part of our green mission💚😊

I've just switched to @ecotricity for 100% green electricity. They are Britain's overall greenest energy company. ecotricity.co.uk/for-your-home

@DannyH91 Hi there Daniel, please contact us on 0345 555 7100 or if you'd prefer please email us on home@ecotricity.co.uk. This way we can speak about your account directly and can look at your meter readings to get to the bottom of this! Thank you 💚

@ecotricity why is it that I’m supposedly on your cheapest tariff, I live alone in a one bedroom flat and yet my usage has gone from 70-80 pound when I first moved in to 218 as of the latest quote. This is a joke

@dianequenl If the issue hasn’t been resolved or you’re not happy with the solution and wish to raise a formal complaint, give us a call on 01453 761482, we’re here Monday to Friday 9am-7pm and Saturday and Sunday 9am-5pm.  You can also email complaints@ecotricity.co.uk

@ecotricity As said before you will not talk to us. We will complain to the ombudsman

@ecotricity Our communal bills are incorrect by over ?450 per month. We need you to visit NOW but you won't because a factor is the account name. We cannot wait for them to get you to come out. We are paying the bills. This is urgent and possibly wasting energy.

@dianequenl please give us a call on 03455557100 or email home@ecotricity.co.uk💚😊

@ecotricity That can't happen. There are 115 addresses

@Simon_J_Black Hi there, please get in touch with us via home@ecotricity.co.uk or call 03455557100. Let's see what we can do for you! Best wishes💚😊

@ecotricity since joining not once have I gone over budget on my display. You’ve put my DD up from £137 to £169 today as I’m in debit by £76.99. Surely I’ll make that up through the summer?

@dianequenl Hi there, if possible please speak to your property managers to get the name changed into yours. Thanks and best wishes!

@ecotricity We've tried that and they won't speak to us as the property management company is the account name. We will just campaign to switch companies as there is clearly a problem

@AdamDouglas19 @OctopusEnergy Hi Adam,  Thank you for your feedback.  If you'd like to discuss your concerns in more detail please don't hesitate to call our friendly Customer Care Team on 0345 555 7100 or email them at home@ecotricity.co.uk. Best wishes, Boudie  twitter.com/messages/compo…

Dear @ecotricity when I left you, you told me I wasn't paying enough & I was in debt to you over £200.00. I kept my direct debit at the same price as you when I joined @OctopusEnergy , I'm now £800.00 in credit. @ecotricity Just how much did you make in profits 🤬🤬

@a1774910945090 Hi there, our phone lines are open 9am-7pm today, please give us a call on 03455557100 and let's get this sorted for you!😊💚

@ecotricity Hi my bill is usually generated on the 25th of each month but I still havent received mine to pay?

@10xby2030 Hi S, Thank you for your message. So that we can help you please telephone our friendly Customer Care Team on 0345 555 7100 to complete data protection questions, tell us a bit more about your experience and raise a complaint. Best wishes, Boudie twitter.com/messages/compo…

@armour_ps Hi there Paul, thank you for your patience - our team have looked into this and can see we sent you an email asking for further information earlier today. Please reply when convenient 😊💚

@armour_ps Hi there Paul, thank you for making us aware, this has been passed onto the correct team who are looking into it for you!😊💚

@oiltraderlondon Hi there, give us a call on 0808 123 0123 - we have a great 1-year fixed green tariff currently! 😊💚

@ecotricity why are your tariffs so high ?

Hi,  Thanks for your message, I am sorry to hear Calisen have not been turning up for their appointments. Please could you respond with your full name, account number, address, postcode and either your email address or telephone number.   Best wishes,  Stu  x.com/messages/compo…

Hello @ecotricity why are you not responding to my emails regarding the useless Calisen Metering who you use to install smart meters, but don't fulfill their appointments?

@TheOneDanTek We love to hear it!!😊💚

I just accidently found out my mum is an Eco Conscious Queen and has her house electric supplied by @ecotricity ? gowon girl

@HoltomJodie HI there Jodie - sorry to hear you're struggling to top up! Please give us a call on 0345 555 7100 or email home@ecotricity.co.uk and we'll sort this out for you!😊💚

@ecotricity is your app down? I’ve tried topping up 3 times now money taken from my account but hasn’t gone on to my meter.

@edwinhastweets @OVOEnergy Hi Edwin, perhaps the letters are for the previous tenant or for the landlord during the interim period. Please email us at home@ecotricity.co.uk or send us a DM and we'll be happy to get this sorted for you!😊💚

@ecotricity @OVOEnergy Why is it like this? I set up my energy with OVO well before my tenancy started, but I've received a million letters from Ecotricity.

@edwinhastweets Hi Edwin, you are responsible from the start date of your tenancy agreement. Did you take a picture of the meter on this day? If not I'm sure the letting agency will have noted down the meter reading or taken a picture themselves. Please ask them and then send it over to us!😊

@ecotricity My tenancy had already started, but I didn't move in until nearly a week later. I'm not sure how much gas I could have used in that time.

@Chunk_the_Hat @DaleVince Hi there Nick! Please get in touch with us on 03455557100 or email home@ecotricity.co.uk. We'll get this sorted for you!😊 If you'd prefer you can also send us a DM with your account details.

@DaleVince Just got this bill from @ecotricity Ethical oh yeah