Em
20 posts

Em
@Em_fidich
Enjoying the world around me 😝 views my own x
Katılım Nisan 2022
4 Takip Edilen1 Takipçiler

Tonight @HobgoblinBTN I was served a flat, off-tasting lager (£7!) - even my friends agreed it was off. Politely asked if it would possible to get a replacement, bartender poured a new one then tried to charge me again. If it’s policy, say so before pouring. Terrible service.
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@drmartens the shoe strap of my new mules broke after a few weeks, phoned up carnaby street store where I purchased them and was helped by kiwi member of staff. She was incredibly helpful, very efficient and kind when I went in store. A credit to the staff and the company! 👍
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@Em_fidich Hi, I'm really sorry about that.
The station has just reopened.
I have notified the relevant team to investigate & deal about the lack of info originally.
^CO
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@nationalrailenq @NetworkRailSCOT @LNER @scotrail absolutely amazing service from all staff at Edinburgh Waverley today, especially amidst all the cancellations. Really helpful and all with a lovely attitude and willing to help!
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@Em_fidich Ah so that service will now start in Newcastle today (due to leave at 10:52) but you may not make that now. I've had a look at the next available Lumo service from Edinburgh (11:19) but that's fully booked for reservations. I'm sorry about this 😔 ^Louis
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@TPEassist hi, according to the lumo website passengers travelling Edinburgh to London can take your services. Could you please confirm? Am I able to take the 10:52 Edinburgh to London Euston service with my lumo ticket (9:11 Edinburgh to kings cross)? Thanks 😃
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@TPEassist Ah my mistake, I’d found it on the website- please see the screenshot. According to the lumo website I can take TPE but it doesn’t seem like they’re doing ticket acceptance, please see the 3rd photo attached. I spoke to your customer service on the phone and didn’t get any help😞



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@Em_fidich Hello Em, we don't run that route but after checking the journey planner, the 10:52 is an Avanti service. Please can I check where you have seen details of ticket acceptance? ^Louis
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@_iiBus @LumoTravel Cheers, saw they’d replied to someone a few minutes ago so wasn’t sure 😀
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@Em_fidich @LumoTravel Lumo doesn't go online until 9am, so you won't be answered till then.
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@LumoTravel When is the next train Edinburgh to kings cross and how can I take it - do I need to book another ticket?
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@LumoTravel my train tomorrow (24th) 9:11 Edinburgh to kings cross has just been cancelled, I need to travel tomorrow to London - when is the next service departing from Edinburgh? How can I book a seat?
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