Em

@HobBrighton @HobgoblinBS1 😭

Tonight @HobgoblinBTN I was served a flat, off-tasting lager (£7!) - even my friends agreed it was off. Politely asked if it would possible to get a replacement, bartender poured a new one then tried to charge me again. If it’s policy, say so before pouring. Terrible service.

@drmartens the shoe strap of my new mules broke after a few weeks, phoned up carnaby street store where I purchased them and was helped by kiwi member of staff. She was incredibly helpful, very efficient and kind when I went in store. A credit to the staff and the company! 👍

@ScotRail I was helped by the lovely Dominic today on the 10.45 service Edinburgh to Glasgow queen street when having trouble with my card. Absolute credit to scotrail, incredibly helpful and kind. Can’t wait to travel again!

@LNER Was on the train from London King’s Cross on Thursday 16:00 to Aberdeen. Staff member called Tom was an absolute credit to you, great attitude, amazing manner and dealt with a difficult customer brilliantly. Really impressed 👍🏽

@TfL Thanks! Just useful to have more info when this happens ☺️

@Em_fidich Hi, I'm really sorry about that. The station has just reopened. I have notified the relevant team to investigate & deal about the lack of info originally. ^CO

@TfL Arsenal station closed - no info online or prewarning! Made me late to work 👎🏽

Never travelling lumo again - you get what you pay for 😝

@nationalrailenq @NetworkRailSCOT @LNER @scotrail absolutely amazing service from all staff at Edinburgh Waverley today, especially amidst all the cancellations. Really helpful and all with a lovely attitude and willing to help!

@TPEassist No worries, thank you for your help anyway!

@Em_fidich Ah so that service will now start in Newcastle today (due to leave at 10:52) but you may not make that now. I've had a look at the next available Lumo service from Edinburgh (11:19) but that's fully booked for reservations. I'm sorry about this 😔 ^Louis

@TPEassist hi, according to the lumo website passengers travelling Edinburgh to London can take your services. Could you please confirm? Am I able to take the 10:52 Edinburgh to London Euston service with my lumo ticket (9:11 Edinburgh to kings cross)? Thanks 😃

@TPEassist Ah my mistake, I’d found it on the website- please see the screenshot. According to the lumo website I can take TPE but it doesn’t seem like they’re doing ticket acceptance, please see the 3rd photo attached. I spoke to your customer service on the phone and didn’t get any help😞

@Em_fidich Hello Em, we don't run that route but after checking the journey planner, the 10:52 is an Avanti service. Please can I check where you have seen details of ticket acceptance? ^Louis

@_iiBus @LumoTravel Cheers, saw they’d replied to someone a few minutes ago so wasn’t sure 😀

@Em_fidich @LumoTravel Lumo doesn't go online until 9am, so you won't be answered till then.

⚠️Service Alteration: 1E82 0911 Edinburgh - London Kings Cross (24/06/2022)⚠️ This service will today start at Newcastle.

@LumoTravel When is the next train Edinburgh to kings cross and how can I take it - do I need to book another ticket?

@LumoTravel my train tomorrow (24th) 9:11 Edinburgh to kings cross has just been cancelled, I need to travel tomorrow to London - when is the next service departing from Edinburgh? How can I book a seat?

Wordle 320 X/6 ⬜⬜🟨⬜⬜ 🟨⬜🟨🟨⬜ ⬜🟩🟨⬜🟨 ⬜🟩⬜🟩🟩 ⬜🟩⬜🟩🟩 ⬜🟩⬜🟩🟩 Any other Brits furious? 😹👹

#NewProfilePic ☕️😝

Guess I’ll have to settle for a pint of mustard 😹

Paris cdg. Crap facilities. How hard is it to have a light tipple after a stressful day of travel?