Embassy Suites by Hilton

@jasonrahm We regret to hear this kind of feedback. Let’s have a conversation over DM to learn more about your experience. Thanks! -Alaa

Hey @EmbassySuites it would be great if your Minneapolis North location had staff to open the lobby door so I can check in. Calling, ringing, knocking…nothing

@WhiteySauers Hello Whitey. Thanks for contacting Hilton! Please DM us with your account details, stay information, and concerns so we can assist. Kind regards, -Katrina

@EmbassySuites yo this hotel nasty!

@breezyXtrades We are sorry to hear of your disappointment. Please send us a DM with your confirmation number, Hilton Honors account number, full name, email address, and contact phone number, so we can share your feedback. Thank you for choosing Hilton. - Fran

@EmbassySuites you might as well just take off the breakfast…. This is dog shit food. By far the worst embassy suites I’ve stayed at. Oak brook area Chicago. Worst EBS in country

@FDFinancial_LLC We are sorry to hear about your experience. Can you please DM us with the details? We will be happy to look into this for you. -Calvin

I attempted to resolve this privately with both hotel staff and corporate before posting publicly, but no meaningful resolution or compensation was offered. Photos/videos below for transparency. @EmbassySuites @HiltonHotels

@ricksmiley27 Hey there, @ricksmiley27 - That sounds disappointing, and we would like to look into this for you. Please follow and DM us with your reservation details to assist you further. Thanks for choosing Hilton -Klynne

@EmbassySuites came to this hotel tonight to have a “world famous” #Michelin pizza from #Soprana to be told they aren’t serving food tonight. Awesome. What a waste of 2 days. Horrible experience. Beyond pissed.

@DarylMRodgers Hi there, Daryl. We are so sorry to hear this and want to help. Please message us with more details of your concerns, confirmation number, email and phone associated. Talk soon -Sam

@EmbassySuites Tried to call hotel re: current reservation. Each time was put through to "front desk." A very rude operator answered and told me to call "reservations" instead. Tried to explain, was cut off after waiting on hold twice for some time. Very poor customer service.

@mjditmer12 Oh no! We are concerned with your message. Please send us a DM with reservation details and your contact information. Let's help make this right for you as soon as possible. Thank you for choosing Hilton. -Zon

@EmbassySuites Embassy Suites 17th St Fort Lauderdale needs repairs. Checked in today. Got 2 towels for 3 guest and 1 washcloth. Took 3 hrs to get more. Bathtub is disgusting and steady drip. Two drawers damage with stains and scribbles. Won't stay here again as front desk didnt seem to care.

The Hilton Sale is back! Book your holiday escape now and save up to 25%. Terms apply. #TheHiltonSale hil.tn/x8ae18

@jalthaus5tx We'd be happy to help you get the info you need, Jeff. Can you please send us a DM with more details about your request? We'll watch for your reply. -Natalie

@EmbassySuites what is the best way to get the hotel manager to return a call? We have left several messages and can’t get anyone to return a call.

@NancyD81691725 So sorry to hear we let you down, Nancy. I'll make sure to share your experience with the appropriate team. We hope your next stay lives up to our high Hilton standards. Thanks for staying with us and happy travels! -Natalie

@EmbassySuites Hi Sam, I won't DM or give you the information you ask. We checked in on April 16 out on April 19th, room 328. The elevators do not work properly. But the noise, children screaming, dogs barking, bar open past 2am. Awful. In the future we won't be staying at Embassy Suites.

The Embassy Suites, Hunt Valley MD has problems, dogs staying at the hotel barking at 6am, children using the dinning, happy hour area as a play ground running around, screaming as it echos. Dirty floors, broken elevators, it's awful. @EmbassySuites

@robbitingo Hi Rob. Thank you for bringing this to our attention. Please send us a private message with your reservation details so that we can document and discuss the details. Thank you. -Mere

@embassysuites $10 a day parking fee in Cary NC ends up 13% higher per day and hotel has no explanation. What is this BS? And when housekeeping didn’t show up & we had no towels they told us housekeeping only comes once every 4 days - really? Is it printed anywhere? No!!!

@NancyD81691725 Hi there, Nancy. We truly apologize and are disappointed to learn of these things. To document for hotel leadership and make things right, please message us directly with your confirmation or Hilton Honors number, full name, email and telephone associated. Thank you -Sam

@EmbassySuites The floors have particular and are not swept, bedsheets are outside some rooms on the floor, plates and glasses are the balcony, the drapes near the stairs one touches the floor the other is a foot from the floor. Glass was not cleaned had smears and fingerprints.

@ode2snow @ode2snow Hi Mary! Please send us a DM with the full name, confirmation number, email address and phone number on your reservation so we can review. Thank you for your loyalty. -Kensie

@EmbassySuites The Director of Operations lacks the professionalism I've experienced at other Hilton properties AND I feel my stay now will be negatively affected by the failed interactions with the property this past week.

@EmbassySuites @HiltonHotels @Hilton A rate differential is causing me to lose complete faith in your property in Saratoga Springs, NY, where your Director of Operations is showing a lack of care and consideration for an upcoming important event. 2 disconnected calls to Hilton.

@ode2snow Hi Mary! Please send us a DM with the full name, confirmation number, email address and phone number on your reservation so we can review. Thank you for your loyalty.-Jen

Guess I should have chosen an IHG property instead. Maybe they would have had more sense to see the value in an honors member. Your managerial staff @EmbassySuites in Saratoga Springs gets an F, for failing to see an opportunity to grow membership vs losing one

@EllenRosengart1 Hi, Thank you for reaching out and sharing your experience. We would like the opportunity to assist you further. Please send us a DM, so we can gather more information. Thanks. -Kensie

@EmbassySuites 1st issue with Piscataway, making fun of my disabled child. No reply. Give it another try because of an event there. Used tissues between the bed and nightstand. called 3 times to fix, nothing. Took gloves, did it myself. Still no reply from management. GROSS!

@ForehandJeannie Please try following us. You should be able to send a DM. Thank you - Fey

@EmbassySuites @EmbassySuites , been trying to, but messaging/chat won’t work for me 😣

@Hilton , I love ya, but our last 3 stays have been disappointing, from Vegas to Lubbock, TX. These r photos from last night at the @EmbassySuites in Lubbock. The people were lovely, from front desk to the breakfast crew, but the dripping tub faucet kept me up & the room is worn.

@IAmNotLatinX We're here to help! Please send us a DM with your complete reservation details, and we'll work with the hotel to try to get this best friend found. Thanks! -Melissa

@EmbassySuites Please help!

@umfan1973 Hi there. We’re truly sorry for the long wait and frustration at check‑in. This isn’t the experience our guests should have. Please DM us the property and your confirmation number, so we can look into this. Thank you. -Kensie

@EmbassySuites biggest scam is 4 pm checkin in. Literally 20 customers in lobby with no rooms….so in 1 hour all these rooms are magically getting cleaned? wtf

@velazquezvaldes This is not the experience we want for you, Sergio. Please send us a DM with your reservation details, and we will be on the lookout for your message. Thanks! -Rue

It is sad to see how run-down the Embassy Suites near the Galleria in Houston has become. We are extremely loyal to Embassy, ​​but everything here is broken, and the elevators look like museum pieces. I'm not going to another one just because it's already paid for.@EmbassySuites

@mainemanjosH Hi there! Please send us a DM with the full name, confirmation number, email address and phone number so we can review. Thank you for your loyalty.-Jen