Encor by EPCOR

@Kenruszell Hi Ken, we're sorry you haven't received a call back. We have just sent you a direct message so we can have a few more details to get someone to call you back.

@EncorbyEPCOR Hi. I'd like to message you but there doesn't appear to be a private messaging option on your account. Would you mind sending me back a PM?

Three "business days" have passed and still no callback from the @EncorbyEPCOR billing team as was promised on my call with Shannon on Monday morning. I can only image the pile of complaints they have to manage each day. Shannon, btw, seemed to be obsessed with over-complication.

@ladyBwasC Thank you so much!

@EncorbyEPCOR Of course, feel free!

Switch now and save with an even lower electricity rate from Encor by EPCOR!

@ladyBwasC We truly appreciate these kind words. We love hearing from our customers and it brings us joy to know that our content is helpful! We are grateful for your support and thank you for being our customer. Would you give us permission to use this as a testimonial on our website?

@EncorbyEPCOR We locked in our rate a few years ago, and quite honestly- thank goodness. You've saved us hundreds, if not thousands, over the last few years. And you are keeping us informed about ways to keep our rates consistent and affordable. Thanks from a grateful customer.

Thinking about making the switch to Encor? Ask your switching questions by dropping them below in the comments, and we'll guide you through the process. #SwitchWithConfidence

Double the Rewards! Refer a friend to Encor and you'll both score $50! It’s a win-win. The best part? Unlimited referrals! Tag your friends and start dancing your way to extra cash. 💃 #ReferAFriend #EncorPerks Learn more here: bit.ly/3KGtsI4

Join us for some ✨ carefree ✨ fun in the heart of the city this weekend at Downtown Spark. Now’s your chance to grab some swag, or to strike up a conversation with one of our Encor team members. See you there! Art: 'Lost Dogs' Disco Artist: bit.ly/3VoknK8

We are currently experiencing high call volumes and appreciate your patience. If you are trying to reach us, be sure to have the account holder on the line when we connect. That said, online is still the quickest way to sign up or switch to Encor. epcor.com/products-servi…

Encor is proud to be Alberta-based — just like you. We’re committed to Alberta, so you can live comfortably and worry free with a team that understands your energy needs.

Lighten your energy load with Encor by EPCOR! 💡 Whether it’s for your home or business, we’ve got you covered with easy-to-manage electricity and natural gas plans. Sign up today and enjoy the convenience of bundling both on a single bill!

Rotating outages have now stopped as the @theAESO has ended its directive for EPCOR to reduce power consumption across #yeg. A grid alert is still in place for the province. Please take steps to conserve power where you can. Thank you for you support!

.@theAESO has directed EPCOR to help manage power consumption in the province. Rotating outages are now in effect in #yeg. Our online outage map will be updated as outages happen, and we encourage you to visit outages.epcor.com to see current information.

Ready to take on the reins on your energy costs? With Encor, you’re in charge! Craft your perfect energy plan with your competitive rates and flexible options. It’s time to empower your energy choices. Let’s build together! Learn more here: bit.ly/3XSW9rd

Use promo code BUNDLEUP50 when you bundle your power and gas to get a $50 credit on your bill. Already have one service with Encor? use promo code BUNDLEUP25 to save $25 when you add electricity or natural gas to your existing service.

Looking for ways to improve your home efficiency? We’ve created a quick and easy checklist to conduct your own home energy audit. For more tips and information, visit our blog: bit.ly/49O3oWv

The start of the year is the perfect time to revitalize and boost your energy efficiency. Check out these cleaning tips to kickstart a cleaner, more efficient home: bit.ly/3T4gE23

Spread the Love with Encor! 💕 This Valentine's Day, let's celebrate the power of carefree energy and the warmth it brings to your home. Tag someone who lights up your life, and share the love with Encor! #ValentinesDay #CarefreeEnergy

@godofgrind Hello, we're very sorry to hear about your billing issues, and that our customer care agent's weren't able to answer your questions. We can definitely help you with this. When you have a moment, can you message us and let us know your account number and/or phone number?

@EncorbyEPCOR where is my bill? I was just hung up on by "Rob", who I was passed off to by "Winston", because I have the audacity to wonder why it's going to be 3 months or more in between my bills. Or better yet, why noone can just tell me what my bill should be for this month.

Got questions about your energy plan? Every last Friday of the month, we're answering your frequently asked questions. Drop your queries in the comments and we will get back to you within the week.

Switching to Encor? We’ve got your back! We’ll seamlessly handle the switch from your current provider for both electricity and gas plans. Say goodbye to those awkward break-up calls with your old provider - let us handle the switch for you!