Enercare

@snowbeast9595 I’m sorry to hear you couldn't get the help you were looking for. Please email us at smcare@enercare.ca with your account info, or call 1-800-266-3939. Alternatively, please DM us your info, and the best way to contact you, so our team can reach out to you directly. Thank you.

@Enercare shameless customer service. Absolutely useless billing dept. no help

@katiraee Our goal is to ensure you have total peace of mind and reliable service whenever you need it. If you have specific questions about your account or would like to discuss further, please email us at smcare@enercare.ca, so we can assist you.

@Enercare appears I missed the memo where you tell your clients you're raising prices? Guess that's not required anymore.

@katiraee Hi there, thank you for reaching out. We understand that price increases are never welcome news. To continue providing support, along with covering parts and labour for repairs, we’ve adjusted our 2026 rental rates to manage the rising costs of equipment and specialized service.

@NEVER_MIND6774 I’m sorry to hear you couldn't get the help you were looking for. Please email us at smcare@enercare.ca with your account info, or call 1-800-266-3939. Alternatively, please DM us your info, and the best way to contact you, so our team can reach out to you directly. Thank you.

@Enercare A very strange lady from enercare who sounded like a robocall called to book a complimentary maintenance for heating. My mom is ill with heart failure, she can't wait around for a technician in a 4 hour window. She has to be accommodated. No phone calls. Email only.

@g_Balldinky Thank you for bringing this to our attention. We are concerned by this incident, as Enercare is committed to meeting the highest industry safety standards. We'd like to investigate this case. Please email smcare@enercare.ca with your account details, so we can look into this.

@Enercare great job installing my hot water heater.

@HimSinPune Hi Himanshu, we appreciate your follow up, and commitment to the safety of your community. Please be advised that the driver's manager has been notified, and appropriate actions will be taken.

@Enercare Thanks for acknowledging the concern. When can you finish your investigation and can you update with the result? #brampton #safety #Investigation

@Enercare can you pls train your drivers for safe driving so they don't pose a danger to the others. This driver did a rash lane change on March 6, 2026 at 6 pm on the South of Chinguacousy road and Sandalwood Parkway intersection

@adamkaroly Hi Adam, your comments are very concerning, and I would like to investigate. Can you please email us at smcare@enercare.ca with your full name and service address associated with your account? Thank you.

@Enercare is the worst company out there. They recommend a new hot water tank to me that runs out of hot water every single day. When I tell them this, they told me my wiring is insufficient for the tank that was installed. Can't cancel the contract.

@MoussaTahlil Hi Moussa, I'm sorry for the delay in resolving your issue. Can you please email us at smcare@enercare.ca with the full name and address associated with your account, so we can help? Thank you.

@Enercare waiting weeks to get a hot water tank that's leaking gas to be removed. Technicians are unqualified with poor customer service.

@derf_smith Hi there, please direct your inquiry to smcare@enercare.ca, and a team member will be happy to assist you. Thank you.

@Enercare are there any Thermostat Apps you suggest since the BKREnergy app no longer works that was set up when we got a new furnace a couple years ago?

@TaraHannon78 Hi Tara, thank you for flagging this with us, and I'm sorry for the inconvenience caused. Can you please email us at smcare@enercare.ca with the full name and address associated with your account, so we can help?

@Enercare when you say 8-12 it’s already an inconvenience. At 11:40 you say on route it’s not bad at 12:10 still on route it’s not acceptable. To have someone go to their office on a Saturday to wait for an undisclosed amount of time it not costumer service.

@bradopopcorn Hi there, please email your inquiry to smcare@enercare.ca, and a team member will be happy to assist you. Thank you

@Enercare What accommodations do you provide for people with autism regarding communication?

@Adriano_yyz Great, please let us know if you need further assistance. Thank you.

@Enercare A technician will be out today to hopefully resolve issue. Thanks

@Enercare the worst customer service ever!! Leaving a family without hot water for 6 days is shameful!.

@Preet97080 I’m sorry to hear you couldn't get the help you were looking for. Please email us at smcare@enercare.ca with your account info, or call 1-800-266-3939. Alternatively, please DM us your info, and the best way to contact you, so our team can reach out to you directly. Thank you.

@Enercare I renewed my protection plan in Oct 2025 with a promised 4-month billing waiver. Since Dec, I’ve been billed each month and repeatedly told the waiver would “start next month.” The start date keeps shifting, and calls are being disconnected. I’m struggling to get help.

@Rational_Lens We are sorry to hear this has been your experience. Can you please email us at smcare@enercare.ca with the full name and service address associated with the account? Thank you.

Hey @Enercare How about you stop spamming me every single week on my mobile phone about your preventative maintenance care. I was a tenant at a house that used Enercare and I no longer reside there. STOP contacting me!!!!!

@mustyfiber90 Hi AG, thank you for flagging this with us, and I'm sorry for the inconvenience caused. I’d like to help investigate what happened and make sure you're set up properly. Can you please email us at smcare@enercare.ca with the full name and address associated with your account?

@Enercare 2 scheduled appointments 2 days in a row. 2 no shows. Beyond unacceptable. Plans were cancelled and put on hold while waiting for our plumbing appointment. Please have someone from your team reach out to resolve this issue.

@HAT_library Hi Heather, please DM us with your name, services address and best way to contact you and we’ll escalate your case. Thank you.

@Enercare I have also called twice and can’t get any further information- other than then the cards are taking time to be processed- they are digital and are to be emailed. Why would it take more than 8 weeks since the day I got the equipment installed?

@Enercare so how does one get any info on the prepaid credit card promised in your promotions- I called the number you indicate on your site only to hear a pre-recorded message that there is no one who can update…

@scampi01_gmail Hi there, please direct your inquiry to smcare@enercare.ca, and our support team will be happy to assist you. Thank you

@Enercare Since moving to online payments, my invoices are no longer listed on the site.