Equitable

We’re proud to be a Great Place To Work Certified™ company! It’s an honor to be recognized by our employees and @GPTW_US Learn more about what our employees say make Equitable a great place to work: ow.ly/C7mx50Q58UM #GPTWcertified #certificationnationday

@senp_p Thank you for reaching out to us. For your privacy and to ensure we can assist you properly, can you please send us a private message with more information? Thank you.

@EquitableFin I am unable to download my tax documents. Can someone please help?

@pstabile6 private message with your contact information or visit equitable.com/support/my-acc… to explore self-service options. Thank you for your patience. 2/2

@pstabile6 We apologize for the wait time and understand how valuable your time is. We are currently experiencing a higher volume of inquiries than usual and are working diligently to address all customer concerns as quickly as possible. If you still need assistance, please send us a 1/2

@EquitableFin, your phone customer service leaves a LOT to be desired. Poor phone connections, obviously outsourced offshore, and multiple 30+ minute holds - with no one actually picking up after I've been transferred. Do better!

@davezirk Hello, thank you for reaching out to us regarding the issue you've experienced and we sincerely apologize for any inconvenience this may have caused. For your privacy and to ensure we can assist you properly, can you please send us a private message with more information?

@EquitableFin Next step: Small claims court. I have had 100% success suing companies that way. It will cost #Equitable a lot more that the small annuity balance. #scammers #fraud

@EquitableFin Submitted to sbs.naic.org: Consumer Complaint has been submitted successfully. Case tracking ID ***991 for any future communication. Date of Submission 03/03/2026 #scammers

@davezirk Please contact customer service at (866) 444-6001 or visit equitable.com/support/my-acc….

@EquitableFin As usual, you didn't bother to read my tweet. No DMs on this platform run by sketchy people. Give an *email* or a way to securely message. I'm not giving an unreliable company like yours plausible deniability. #Equitable @EquitableFin #scammers

@EquitableFin AI rates you the WORST: 1. The "Red Light" Vendors (High Fees & Complexity) "Commonly criticized firms in this category include: Equitable (formerly AXA): Often cited for high-cost variable annuities and significant surrender charges that can last for years."

@davezirk Thank you. 2/2

@davezirk Hello, thank you for reaching out to us regarding the issue you've experienced and we sincerely apologize for any inconvenience this may have caused. For your privacy and to ensure we can assist you properly, can you please send us a private message with more information? 1/2

@MSmith94780 Hello, thank you for reaching out to us regarding the issues you've experienced, and we sincerely apologize for any inconvenience this may have caused. For your privacy and to ensure we can assist you properly, please send us a private message with more information on the matter.

@EquitableFin I see other complaints about poor customer service. I have experienced the same over the last 48 hours. I just need to send a Durable Power of Attorney in and I've already made 3 phone calls, requested a call back from a supervisor, etc.

@ode2snow Thank you for reaching out to us regarding the issue you've experienced, and we sincerely apologize for any inconvenience this may have caused. For your privacy and to ensure we can assist you properly, can you please send us a private message with more information? Thank you.

@EquitableFin your company's processes for bank verification are BEYOND faulty. Hard working NNY @nysut members choose you thinking you will "do right" by members. But those of us who bank with Northern CU are being treated with bias. Educators should select other options.

@ChristaArizona Thank you for reaching out to us regarding the issue you've experienced and we sincerely apologize for any inconvenience this may have caused. For your privacy and to ensure we can assist you properly, can you please send us a private message with more information? Thank you.

@SECGov and @FINRA My elderly mother is trying to get a distribution from her @EquitableFin account but they are it due to wanting a Gold medallion guarantee stamp. We have called over a dozen banks and CUs & Equitable to ask them where to go. NONE of them offer this stamp.

@1momzer Hi Gideon, our settings are set so anyone can DM us so you should be able to. Thanks!

@EquitableFin You have to follow me so I can DM you. I followed u already.

Stay away from Equitable for your retirement savings as they are happy to take your money but make it very difficult to get it when you need it. @EquitableFin can use this opportunity to contact me as they don’t return calls either.

@jcbergs Hi Josh, thanks for reaching out and we apologize for the inconvenience! For your privacy and to ensure we can assist you properly, can you please send us a private message with more information?

@mikecooksthebks @GPTW_US Michael, thank you for reaching out and we're sorry to hear your considering moving your funds. For your privacy and to ensure we can assist you properly, can you please provide your contact information via private message so we can have someone reach out to you? Thank you.

@EquitableFin @GPTW_US You are awful company and can’t even run a simple app. Nowhere to get help. Statements Continuously late. Missed deposits. I can’t wait to rollover to a good company. Good riddance. I’ll be telling all my coworkers also. #axasucks

We’re proud to be a Great Place To Work Certified™ company! It’s an honor to be recognized by our employees and @GPTW_US Learn more about what our employees say make Equitable a great place to work: ow.ly/C7mx50Q58UM #GPTWcertified #certificationnationday

@rrichelieu Rich, we're sorry for the inconvenience. Can you send us a message with more information so we can assist you?

So, I am invested with @EquitableFin and 30 days ago I requested a loan from my account. It has been a comedy of errors as I have yet to have my loan request processed when I was told 3-5 days max. Unacceptable. Someone needs to be held accountable

@roadtohire Congratulations, Brianna!

Join us in congratulating our College Prep students Sinai Cuffie, Brianna Polk, and Winnifred Kwahmie for being awarded the #EquitableExcellenceScholarship! Thank you to @EquitableFin Foundation for supporting our program and investing in the future of our students! #RoadtoHire

@mitchemm13 @RiverbendBears @SpotsySchools @VDOE_News Congratulations!

Congratulations 🎈 to @RiverbendBears senior Havannah Ladzkepo 🇬🇭 on winning $2K+ in scholarships. Off to Yale University. So proud of in @SpotsySchools #WeAreSpotsy @EquitableFin gave her a $20K scholarship. Only recipient in @VDOE_News. Even nominated teacher for an award.

@JD1976SYRFL @GPTW_US We are sorry to learn about your experience. Unfortunately we cannot handle customer service requests via social media. If you still need assistance, please give us a call at (855) 433-4010 to speak with a representative.

@EquitableFin @GPTW_US Equitable failed my father. His pension was delayed for months due to “lost” paperwork. He passed before receiving it. Despite clear instructions & a court order to issue his check to his trust, they refuse to comply. Ignored emails, no accountability. #Equitable #Fraud

@YoungJoci Hi there, if you're still having an issue logging in, please give us a call at (855) 433-4010 or you can visit equitable.com/support/my-acc… to explore self-service options.

@EquitableFin is the website/app down?

@Katie300 Katie, we apologize for the inconvenience! Unfortunately we cannot handle customer service requests here so giving us a call is the best next step. You can reach us at (855) 433-4010. Thank you.