P

@Huntington_Bank I am unable to change my username and password. I need to get ahold of my tax documents, and no one is picking up the phone nor am I getting any emails. Someone please respond asap.

@EquitableFin I am unable to download my tax documents. Can someone please help?

@justflycom is a fraudulent travel agency. Never buy tickets from them. They are a scam.

@etihad @etihad I already explained my situation. @justflycom is a fraud and scam. They refuse to help customers after they get their money.

@senp_p We advise you to follow up with your travel agency for further update. Thank you. *Zoe

@etihad your team is so inefficient. I have been trying to resolve my ticket issue for almost 3 weeks, and nothing has been done yet. So much hassle for costumers who are going through deaths and grief. Other airlines (I.e., Qatar) were able to resolve issues in a couple days

@etihad @etihad no assistance. Your team DM’d me, but nothing has been resolved yet.

@senp_p Hi there, we can see our team have assisted you via DM. Thank you. *Zoe

@justflycom @EtihadHelp @justflycom - I have been, but no response from your company.

@senp_p @EtihadHelp Hello, kindly reach out to us via direct message for better assistance

@etihad refuses to help their customers when the travel agency does not cooperate. My travel agency, @justflycom, is not responding or answering phone calls. @etihad said they cannot do anything, which is ridiculous since they are the airline. No assistance. Terrible service.

@EtihadHelp @EtihadHelp the agent, @justflycom, is not picking up the phone nor answering my messages on other social media platforms. How is that my fault? You are the airline. You can help, but you are refusing to do so.

@EtihadHelp @EtihadHelp But they are not picking up the phone nor are they responding to messages on social media. As the airline, you can at least get ahold of them and try to keep things moving. I had 2 deaths in my family, and no one is helping on either side. Ridiculous.

@justflycom I should not have to wait an hour to get ahold of a supervisor. No one picked up. No response on my DMs on social media. I had 2 deaths in my family, and no one is doing anything to help me with my situation. No sense of urgency or follow ups. Worst customer service ever.

Tokyo was originally called Edo. Edo started as a small fishing village at the meeting point of the Sumida River and Tokyo Bay, and was renamed during the Emperor’s reign in 1868. Remnants of old Edo, such as street layouts and canals, still influence modern Tokyo to this day!

@justflycom Why is no one responding? I was on hold for an hour trying to get ahold of a supervisor. No one picked up. This is terrible customer service

@EtihadHelp No, your team has not @EtihadHelp

@senp_p We have addressed your inquiry through direct messages. Please contact us if you need any additional assistance. *Enzo

@etihad very disappointed with your customer service. I have told your agents numerous times that my travel agent, @justflycom, is not cooperating and is unresponsive; however, Etihad continues to refuse to help. You are the airline. No support from anyone. Unacceptable.

@EtihadHelp I have been, and I need assistance, but I’m not getting any @EtihadHelp

@senp_p Please reach us via direct messages, if you need any further assistance. You are more than welcome anytime. *Enzo

@EtihadHelp Still not resolved @EtihadHelp

@senp_p Hi there. We've discussed your query to via direct messages. Please reach us out if you have any further assistance. *Enzo

@etihaddms @etihaddms - sent

@EtihadHelp - sent

@justflycom terrible customer service. Cannot get ahold of anyone. I have 2 deaths in my family and need to change my booking, but no one from your company refuses to help.

@etihad I have had 2 deaths in my family. I booked with a travel agent, justfly.com, but unfortunately, they are of no help. I have multiple times, and none of your agents have been supportive. Given the situation, I would expect etihad to help in this matter.