Erica Marois

32.3K posts

Erica Marois

@EricaMarois

Writer. Travel & food enthusiast. Voracious reader. Wife & mom to Harrison (👶🏼) and Quinn (🐶) #ContentMarketing #writing #blogging

Greensboro, NC Katılım Ocak 2009

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Erica Marois@EricaMarois·30 Haz

What are the best ways to show your employees you appreciate them? 🤔 I asked #SmallBusiness owners from companies like @Dickeys @MyTradingSkills & @YourGreenPal to share their most unique gift ideas. Which one is your favorite? 8x8.com/blog/8-unique-… #EX

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Erica Marois@EricaMarois·18 Mar

Logging into another meeting that could have been an email...

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Erica Marois@EricaMarois·10 Mar

@jtwatkin @LeslieO @Scottywerner1 @jennysuedempsey @scott_saas @DebbieSzumylo @mrpatto @NealTopf @ndytg @Hyken @CustomerIsFirst @stephaniethum @KayPhelpsTweets @kayejchapman I think it’s important to be as specific as possible. General thank you notes feel canned and insincere. And they kinda make me cringe. 😬 Tell them exactly why you’re thankful & personalize when possible. #cxqotd

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Jeremy Watkin@jtwatkin·9 Mar

The #CXQOTD for Mar 9: “What key points do you include in a customer appreciation note?” @LeslieO @Scottywerner1 @jennysuedempsey @scott_saas @EricaMarois @DebbieSzumylo @mrpatto @NealTopf @ndytg @Hyken @CustomerIsFirst @stephaniethum @KayPhelpsTweets @kayejchapman #cx

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Erica Marois@EricaMarois·9 Mar

@murphyjfraser @kayejchapman @stephaniethum This made my day! Happy International Women's Day to you, Murphy. Your warmth, kindness, energy, and intelligence inspire me. 😊

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Murphy Fraser@murphyjfraser·9 Mar

@kayejchapman for her approach to #CX via knowledge mgmt & generosity to newcomers in the field @stephaniethum for her steadfast commitment to delivering better #CX to the ultimate customer - citizens of the 🌎 @EricaMarois for telling the stories that need a voice! #CXQOTD

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Murphy Fraser@murphyjfraser·9 Mar

#CXQOTD #InternationalWomensDay Thank you... @jennysuedempsey for being my 1st #CX mentor & bringing humanity to the practice. @sherikendall for approaching the work w/a kind, curious, & humble mind. @BeckyRoemen for challenging norms, blazing trails, & her strong spirit.

Nate Brown@CXAccelerator

We have a special edition #CXQOTD to celebrate #IWD2021! The "Choose to Challenge" theme is so awesome. Who is a woman that has challenged your way of thinking about #CX? I'm so grateful for @LeslieO! Who is it for you? @stephaniethum @jennysuedempsey @jtwatkin @murphyjfraser

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Erica Marois@EricaMarois·29 Oca

@DebbieSzumylo @mikeaoki @CXpert @jtwatkin @jennysuedempsey @jeanniecw @annettefranz @CustomerIsFirst @SueDuris @clearaction @EJEngwall @BeckyRoemen @dgingiss @stephaniethum @adamtoporek @stacysherman @susanhash @KateNasser @LeslieO @avdingus That is funny! 🤣 Thanks for the chuckle, Debbie! Happy Friday. 😊

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Erica Marois@EricaMarois·12 Oca

@Patrick_SaaS @stephaniethum @SueDuris Thanks for the shoutout, Patrick! Hope you’re doing well! #ICMIchat

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Patrick Russell@Patrick_SaaS·12 Oca

@stephaniethum @SueDuris @EricaMarois Correct, she unquestionably is one fo the founders of the idea of #ICMIChat

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Stephanie Thum, PhD, CCXP@stephaniethum·12 Oca

This is definitely a tip every #CX pro should take with them. Via @SueDuris. #ICMIChat #JourneyMap

Sue Duris, CCXP@SueDuris

IB - learned a lot about the #cctr happenings and ensured its presence was significantly repped in customer journey maps. #ICMIchat

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Erica Marois@EricaMarois·12 Oca

@LeslieO @jtwatkin @stephaniethum Miss you, Leslie! Can’t wait to chat tomorrow.

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LeslieO@LeslieO·12 Oca

@EricaMarois @jtwatkin @stephaniethum Miss you, Erica!

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Stephanie Thum, PhD, CCXP@stephaniethum·12 Oca

👋Hello, friends. I can't believe it's time for the finale #ICMIChat! Congrats to the moderators and chat designers, past and present, on a fabulous run. 🥂

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Erica Marois@EricaMarois·12 Oca

@jennysuedempsey @jtwatkin @stephaniethum Awwww— how’d you know that’s my favorite show?! 😁 #ICMIchat

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Jenny Dempsey@jennysuedempsey·12 Oca

@EricaMarois @jtwatkin @stephaniethum #ICMIChat

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Erica Marois@EricaMarois·12 Oca

@sherikendall @jtwatkin I’ve learned so much from you, Sheri! #ICMIchat

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Erica Marois@EricaMarois·12 Oca

@sherikendall @jtwatkin @stephaniethum So glad I could stop by! Miss you all! #ICMIchat

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Erica Marois@EricaMarois·12 Oca

@jtwatkin @CallCenterICMI @ndytg @justinmrobbins Thanks for being part of it! And thank you to the legendary @RoyAtkinson, too! #ICMIchat

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Jeremy Watkin@jtwatkin·12 Oca

Thank you to @CallCenterICMI @ndytg @EricaMarois @justinmrobbins who've done so much behind the scenes to make this chat what it has been. Your work has added meaning and value to my life and career. #ICMIChat

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Erica Marois@EricaMarois·12 Oca

@jtwatkin @stephaniethum Thank you! You are on my Mount Rushmore of customer service, Jeremy! 🤩 #ICMIchat

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Jeremy Watkin@jtwatkin·12 Oca

@EricaMarois @stephaniethum Nothing but admiration, Erica! When I think of people who are amazing at building community, you are right at the top of the list! #ICMIChat

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Erica Marois@EricaMarois·12 Oca

@jtwatkin @stephaniethum Wish I could stay longer, but I couldn’t let this occasion pass by without saying hi! Thank you to everyone who’s made #ICMIchat so special. So many of my career highlights are thanks to this incredible group. 😊 Proud to call you all friends! Cheers 🥂

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Jeremy Watkin@jtwatkin·12 Oca

@stephaniethum Speaking of...I sure hope we get an @EricaMarois cameo!!! #ICMIChat

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Erica Marois@EricaMarois·12 Oca

@sherikendall I just had to call Wayfair customer service & thought of you! Kim was a rockstar. Hope you’re doing well! 😊

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Erica Marois@EricaMarois·9 Oca

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Erica Marois@EricaMarois·6 Oca

@ndytg @JeremyHyde_ @stealeyreed @CallCenterICMI Thanks for carrying the torch & taking #ICMIchat to the next level! Good luck in your new role :)

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Andrew Gilliam@ndytg·5 Oca

@JeremyHyde_ @stealeyreed @CallCenterICMI @EricaMarois #ICMIchat has a long and really great history. I think of @EricaMarois every time I'm working on a new chat.

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Erica Marois@EricaMarois·6 Oca

@stealeyreed @CallCenterICMI The weird ideas are always the best ones! 💙 #ICMIchat

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Sarah Stealey Reed@stealeyreed·5 Oca

@CallCenterICMI Awww... I recall the FIRST one! @EricaMarois and I had a weird idea... and here you all are ♥️ #CX #ICMIchat

Phoenix, AZ 🇺🇸 English

Erica Marois@EricaMarois·16 Ara

@mikebush

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Mike Bush@mikebush·16 Ara

@EricaMarois Quieter than yours!

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Erica Marois@EricaMarois·16 Ara

Our 9 month old just figured out how to open the "childproofed" kitchen cabinets that hold the pots and pans. How's your Wednesday going?

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Erica Marois@EricaMarois·15 Ara

Especially love tip #3: Take time for your own mental health. "A manager who is not able to model positivity will never be able to boost morale. If you're struggling with anxiety or negativity, take time to find balance." #EmployeeExperience

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Keşfet

@jtwatkin @LeslieO @Scottywerner1 @jennysuedempsey @DebbieSzumylo @mrpatto @NealTopf @ndytg