Ben Motteram 🇦🇺

@PrisciliaAmadi @Ticketmaster In Ticketmaster’s case, it’s because they can. They monopolise events so you can’t go anywhere else.

@CXpert @Ticketmaster oh wow! The verdict is in, this seems to be a worldwide trend with businesses. Wonder why though 🤔🤔

This made me giggle #custexp #CX @Ticketmaster what did you think of it?

@PrisciliaAmadi @Ticketmaster The company treats their customers appallingly. I know, I’ve had personal experience.

@CXpert @Ticketmaster it’s actually hilarious 🤣 but concerning as well Hope their customers understand jokes

My latest post: Aligning #CX #Strategy to Business Goals cxpert.com.au/your-customer-… #custexp

Loved seeing this on the wall of the garage that services my car. #custexp #CX

How AI Supercharges B2B Growth Strategies: Product-Led, Sales-Led, Referral-Led, and Beyond buff.ly/EZumRia @castdotapp #SaaS #CustomerSuccess #DigitalCustomerSuccess #AI #B2B #Growth

Keeping Employees Informed about Customer Experience Transformation Efforts buff.ly/LXwn0Fq Communicate regularly abt #CX transformation efforts. Don’t force change on employees; keep them informed/involved & you’ll see stronger acceptance/adoption. #communication #CX

CEOs Say Employee Engagement and Retention Are Top Priorities - CX Journey™ buff.ly/cxLw4zg #employeeexperience #employeeengagement #leadership

The Customer Lifecycle Starts Before the First Click - CX Journey™ buff.ly/qk71vpE #customerexperience #cx #marketing #sales

Scroll through the five key steps your organisation needs to take to build a lasting competitive edge in the age of AI-enhanced work:   pwc.to/41YXCPI      ⁦@PwC_Singapore⁩ #AIAgents #AgenticSafety #AgenticAI linkedin.com/posts/pwc_reth…

The ROI of Agentic AI : Agentic AI vs AI Agents 🤖 🔗lnkd.in/gyJg3SPJ The Six Types of AI Agents in 2025 🔗lnkd.in/gbyyXPXJ “The challenge for leaders is not whether to adopt, but how to design responsible agent ecosystems with trust, safety, and ROI at their core.” #AIAgents #AgenticAI #AgenticSafety #TrustedAgents #TrustedAI

Stay or Go? Why 2025 Demands Both Stay and Exit Interviews - CX Journey™ buff.ly/lsjTvUT If you’re not asking the right questions before employees consider leaving, you’re already too late. #employees #employeeexperience #HR #management #retention

Prioritize your employees! > The Multiplier Effect of EX: How Internal Investments Drive Results - CX Journey™ buff.ly/aHD58jS #employees #employeeexperience

Don't miss Part 2 of my chat with @CXpert about my latest book and all things #employeeexperience! Employee Understanding - A Chat With Annette Franz (Pt 2) buff.ly/1bgGwQv #employeeunderstanding #culture #leadership

Always enjoy our chats, Annette.

#empexp #EX

@CXAccelerator @Genesys I would’ve thought consistently delivering on the promises you make is what builds trust.

@CXAccelerator @Genesys Does personalising every interaction build trust though?

“Time to stop with these beautiful PowerPoint customer journeys. They aren’t real.” Heard at @Genesys #Xperience25 #CX #Voc #CustomerExperience

Thanks @CXpert for a great conversation about my latest book and all things #employeeexperience: Employee Understanding - A Chat With Annette Franz (Part 1) buff.ly/DdQ8d8B #employeeunderstanding #leadership

Culture Isn't Fluff: It’s Your Operating System buff.ly/fhT0LXf Culture is not fluff. It’s the foundation, the operating system, and the ultimate competitive advantage. Fix the culture, you fix the outcomes. #culture #outcomes #workplace #leadership #employeeexperience