Eight Ways #CX Professionals Are Asking the Wrong Questions... cx-journey.com/2026/04/eight-… - Another thought provoking post from @annettefranz #custexp
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Ben Motteram 🇦🇺
14.2K posts
Ben Motteram 🇦🇺
@CXpert
I work with leaders to transform organisations into ones that are loved by employees and customers.
Melbourne, Australia Katılım Nisan 2014
6.9K Takip Edilen10.9K Takipçiler
Annette Franz, CCXP@annettefranz
What the fees customers hate reveal abt ur pricing strategy @MarTechIsMktg buff.ly/wpaPnHy Leaders treat fees as #pricing decision; customers experience them as #trust decision. Fees send a signal abt how a co thinks abt the relationship, removing or monetizing friction.
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@PrisciliaAmadi @Ticketmaster In Ticketmaster’s case, it’s because they can. They monopolise events so you can’t go anywhere else.
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@CXpert @Ticketmaster oh wow! The verdict is in, this seems to be a worldwide trend with businesses.
Wonder why though 🤔🤔
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@PrisciliaAmadi @Ticketmaster The company treats their customers appallingly. I know, I’ve had personal experience.
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@CXpert @Ticketmaster it’s actually hilarious 🤣 but concerning as well
Hope their customers understand jokes
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Ben Motteram 🇦🇺 retweetledi
How AI Supercharges B2B Growth Strategies: Product-Led, Sales-Led, Referral-Led, and Beyond buff.ly/EZumRia @castdotapp #SaaS #CustomerSuccess #DigitalCustomerSuccess #AI #B2B #Growth
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Ben Motteram 🇦🇺 retweetledi
Keeping Employees Informed about Customer Experience Transformation Efforts buff.ly/LXwn0Fq Communicate regularly abt #CX transformation efforts. Don’t force change on employees; keep them informed/involved & you’ll see stronger acceptance/adoption. #communication #CX
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Ben Motteram 🇦🇺 retweetledi
CEOs Say Employee Engagement and Retention Are Top Priorities - CX Journey™ buff.ly/cxLw4zg #employeeexperience #employeeengagement #leadership
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Ben Motteram 🇦🇺 retweetledi
The Customer Lifecycle Starts Before the First Click - CX Journey™ buff.ly/qk71vpE #customerexperience #cx #marketing #sales
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Ben Motteram 🇦🇺 retweetledi
Scroll through the five key steps your organisation needs to take to build a lasting competitive edge in the age of AI-enhanced work:
pwc.to/41YXCPI
@PwC_Singapore #AIAgents #AgenticSafety #AgenticAI linkedin.com/posts/pwc_reth…
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Ben Motteram 🇦🇺 retweetledi
The ROI of Agentic AI : Agentic AI vs AI Agents 🤖
🔗lnkd.in/gyJg3SPJ
The Six Types of AI Agents in 2025
🔗lnkd.in/gbyyXPXJ
“The challenge for leaders is not whether to adopt, but how to design responsible agent ecosystems with trust, safety, and ROI at their core.”
#AIAgents #AgenticAI #AgenticSafety #TrustedAgents #TrustedAI
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Ben Motteram 🇦🇺 retweetledi
Stay or Go? Why 2025 Demands Both Stay and Exit Interviews - CX Journey™ buff.ly/lsjTvUT If you’re not asking the right questions before employees consider leaving, you’re already too late. #employees #employeeexperience #HR #management #retention
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Ben Motteram 🇦🇺 retweetledi
Prioritize your employees! > The Multiplier Effect of EX: How Internal Investments Drive Results - CX Journey™ buff.ly/aHD58jS #employees #employeeexperience
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Ben Motteram 🇦🇺 retweetledi
Don't miss Part 2 of my chat with @CXpert about my latest book and all things #employeeexperience! Employee Understanding - A Chat With Annette Franz (Pt 2) buff.ly/1bgGwQv #employeeunderstanding #culture #leadership
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@CXAccelerator @Genesys I would’ve thought consistently delivering on the promises you make is what builds trust.
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@CXAccelerator @Genesys Does personalising every interaction build trust though?
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“Time to stop with these beautiful PowerPoint customer journeys. They aren’t real.”
Heard at @Genesys #Xperience25
#CX #Voc #CustomerExperience
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