The Official F1® Help Channel

@FvanSchuttingen Hey there. Please contact our customer support team about this issue. Their email address is: general@en.formula1.com and they will be able to help you with this issue. Thanks very much - OB

@F1Help I just checked, English F1 live audio channel is also not working. The other English channel does work(lucky that's my preferred channel)

For the second time in two races there is no sound op the pre race show in the Android app. AND I can not watch it back with sound Belgium is still missing the sound. I'm pretty mad. I pay a lot of money. This is unacceptable for me! @F1Help

@JackieF1nut Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

Has anyone else's driver tracker gone weird? @F1Help ?

@S0PHIE44 Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help why is this happening??

@Jo_Siffrot Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help comme d'habitude c'est le bordel

@GinintheCity Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help the map has gone bonkers.

@thehuxman Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help why is my driver tracking not working. Cars are jumping around the the order is wrong. Gaps are wrong. WTF

@pitpasschris Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help and now the tracker has gone berserk... showing the incorrect order.

@peggysue198328 Hey there. Our team are aware of this issue and are currently investigating the problem. Thank you - OB

@S0PHIE44 Fine is like that too 🤦‍♀️ @F1Help

my live timings rn lol

@kcenani Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help quite entertaining circuit map experience on the official Live Timing screen

@surred44 Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

@F1Help Not working correct, Admin

@Turn1Visuals_ Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

.@F1Help What is going on with the gps positions? Cars jumping all over the place

@beth1814 Hey there. Our team are aware of this issue and are currently investigating it. Thanks very much for letting us know this information. Thank you - OB

I think the driver tracker on #f1tv is drunk 😂 @F1Help can we fix it

@DarioMac Hey there. Please could you contact our customer support team about this issue? Their email address is: general@en.formula1.com and they are currently looking into this now. Please could you let them know your specific device model as well? Thanks very much - OB

@F1Help What percentage of you app users are on Android? We all see the app like this with stretched images. I first pointed this out 18 months ago when I got my tablet. It's mind boggling that a one line code fix hasn't been done in all that time 😐

@DarioMac Hey there. Thank you very much for letting us know about this, we will look into this now. Thanks very much - OB

@payt3r Hey there. Thank you very much for this feedback, we will ensure that it gets passed on to our technical and creative team after the race weekend. Unfortunately we cannot provide a timeline on when or if these changes may be made at this time, but thank you for your feedback - OB

@f1help can you implement a rule that the F1TV onboard camera that you choose to show in F1TV Premium can never be the one that's behind the steering wheel aimed at the driver's helmet during a daylight session, unless the car is in the pitlane or in the box, 1/2

It's race day in Hungary!!🤩The last race before the summer break!🥲 Watch all the action today on #F1 TV📺👇 f1tv.formula1.com/page/12317/for…

@JoyeetaNP Hey there. Hope you are well. Sorry to hear this. Please contact our customer support team via this email address: general@en.formula1.com they will be able to help you with this! Thank you very much - OB

@F1Help @F1 I bought an F1 TV Access subscription in Australia, to watch live F1 race. But I realised now that live streaming is not included in the Access plan. I request for a refund of the plan please. I bought it very recently & being a student it'll be of big financial help.

@RomanJan08 Hey Jan! Hope you're well?! The onboard cameras will likely switch between the regular onboard camera and then switch facing the driver and the steering wheel. This decision may be made by a director. We can pass your feedback forwards to the team! Thank you - OB

is it automaticly choosen the onboard cams when watching a driver onboard the whole race @F1Help or u have dedicated directors for selecting the cams? bit curious about the technique it 😀

@CL16_inside Hey there. Sorry to hear this, or... not hear this. We will investigate and monitor this now! Thanks very much for letting us know this information - OB

Charles’ radio is muted :) @F1Help