SAA - South African Airways

@LovejoyK6 Hi LovejoyK6, we’re truly sorry for the frustration and inconvenience this situation has caused. Please accept our sincere apologies. Kindly contact our Refunds Team at onlinerefunds@flysaa.com or +27 11 978 1786, who will be best placed to assist you. #CareTeam TM

@flysaa How can there be no action? When I asked if they can cancel refund and put on reserve instead, they then advised they had already processed refund request thus giving me those case numbers and reference numbers. They should check all comms we did

🛬🇿🇦🫡 #SAA #FlySAA #SAAVoyager #SAAfleet

Hi LovejoyK6, We apologise for the inconvenience. Please note that our Refunds team is best placed to assist with this matter. If you previously sent emails to Customer Service, we kindly request that you contact them directly on +27 11 978 2888 for further assistance. #CareTeam NN

The term "no action" refers to the email submitted to the Customer Care team, which contains no query or explanation of what your query is about. The refund team came back to us, and the file was closed, indicating that the passenger canceled the refund request. Please clarify what you truly want to do with this ticket so that we can direct you accordingly. #AM

@flysaa And to top it off I just gave you all the reference numbers meaning you can track. Stop moving in circles and just update the status

@LovejoyK6 We have just escalated the case to our refund team.#AM

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@LovejoyK6 Hi, to receive the refund reference, it means you apply for reimbursement. We confirmed the case number with the customer service team, and there was no action. Please contact our refund team at +2711 978 1786 for assistance.#CareTeamAM

@flysaa Please note its saying I should upgrade to premium first before inboxing you. Case reference number 202600015661 Case Ticket number 0832133083509 Refund reference 1070088375 Follow up reference number: 21413-608722 Nb. It was a refund request or reservation/name change request

@LovejoyK6 Hi LovejoyK6, we apologise for the lack of response and understand your frustration. Kindly send us your booking reference and ticket details via DM and we will escalate the matter with our Refunds team. #CareTeam TM

@flysaa Hi team. May you respond to my ticket refund or reservation request from December 2025. I made a follow-up this 14 April 2026 and till now no response again

@pattyperim Hi pattyperim, @flysaa Hi 👋 Apologies for the late response. Flight SA227 did experience a delay — we hope you still had a safe and pleasant journey ✈️🇿🇦 #CareTeam NN

@flysaa Hello, I would like to check the status of flight SA227. Could you please confirm if the departure on April 19 at 11:10 is on schedule?

@D_riggs11 Hi, we’re sorry to hear about the difficulty reaching us and understand the urgency. Please contact our reservations desk at +27 11 9781111 with the passenger’s booking reference and full details so the team can assist with changing the ticket to an open status. #CareTeam TM

@flysaa Hi, I have an urgent issue that need resolving for one of your passengers but I can’t message you directly to lay my complaint. We need to change the flight to an open ticket @flysaa

From proudly South African flavours to perfectly paired wines, every bite is a taste of home in the skies. 🍽️🛫🇿🇦 Book your next journey with us | flysaa.com #FlySAA #SAA #SAAVoyager #InflightDining

@boy_dd260 Hi boy_dd260, Thank you so much! ❤️ We’re proud of how far we’ve come and truly appreciate your support as we continue our journey forward. 🇿🇦✈️ #CareTeam NN

@flysaa 🇿🇦⚖️👏So Happy South African Airways bounced back after COVID

@bryanlabaz Hi bryanlabaz, Thank you! 🛬🫡 Kudos to the pilot — we’re delighted you enjoyed such a smooth landing. ❤️ Safe travels and see you again soon! #CareTeamNN

@flysaa talk about a smooth landing 🛬 🫡 kudos to the pilot

@MohammedVerde Hi MohammedVerde, Thank you so much! ❤️ We’re thrilled you enjoyed the smooth landing 🛬✨ Safe travels and hope to welcome you on board again soon. #CareTeam NN

@flysaa Astonishing ♥️ Smooth landing 🛬 Best & favourite airlines loved ♥️

@ZaphesheyaD Hi chomi, not just yet! We know Heathrow is a favourite. While we’re not flying that route for now, please keep an eye on flysaa.com for updates. #CareTeam TM

@flysaa Chomi no Heathrow still? 😩

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@JoshWu520807 Hi Josh.At this stage, we don’t have a confirmed start date for flights to CAN. Any updates will be shared on our official channels as soon as they’re available.#CareTeamAM

@flysaa Hi, is SAA still had plan on operate direct flight JNB-CAN-JNB? Thanks.

@ningningsg @makemytripcare @makemytrip Hi Ningning. Kindly contact your travel agent for any queries related to this refund, as they’ll be able to assist you further.#CareTeamAM

@makemytripcare @makemytrip please be informed that @flysaa has settled the refund, have you not received it till now? Please be responsible and sincere when sending a response, do not blindly mislead ppl. I should not wait further, you need to confirm have you received the attached refund ?

@flysaa #online #travel #ticket #booking #company #Dubai The refund dates from @makemytrip changes hourly/daily, every time pushed out to a later date. They said because it’s a delay from the @flysaa #airlines

@jeslllll Hi jeslllll, Thanks so much for the support! 😊✈️ We do offer special fares from time to time, so we’d recommend keeping an eye on our website and social channels for the latest deals. We hope to welcome you on board soon! 💙 NN

@flysaa I like SAA but just find it sometimes expensive but Im sure one day will find a not so expensive ticket

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@jeslllll Hi jeslllll, thanks so much! 😊✈️ We really appreciate the kind words and your support. #CareTeam NN

@flysaa Looks very nice ... welldone