Finery London

@Sophie4991467 Hello Sophie, thank you for contacting Finery. I have sent you an email regarding this, our security team conduct these checks. However, I have processed your request.

@gracelizabeth8 Hello Grace, thank you for contacting Finery. I am sorry to hear this! I have sent you an email to the address registered to your order number. I look forward to your reply.

@naat_brown Hello Natalie, thank you! I have sent you an email to the email address that we have registered for you. I look forward to your reply.

@FineryLondon I’ve emailed customer services twice in the past few weeks about a dress that has ripped and had no response!

@naat_brown Hello Natalie, thank you for contacting Finery. I am sorry to hear that you have not received a response regarding your dress! Please can you confirm your order number so that I can contact you regarding this? Thank you, I look forward to hearing from you.

@GillianMcCumisk Hello Gillian, thank you for contacting Finery. I am sorry to hear this! Please can you confirm your order number so that I can provide further assistance directly? Thank you.

@FineryLondon I’m having a service issue. I returned a package at a post office on the 23rd September and I have not received either a confirmation of receipt or any thing at all regarding refund! I have sent two emails to your care team and I’m yet to receive a response

@DianeLightfoot Hello Diane, thank you for contacting Finery. I am sorry for the delayed reply, please can you provide me with your order number and I will get in touch via email? Thank you.

Hello @FineryLondon I have emailed your customer services team three times in over a week and am yet to get a response. You don't have a phone number so please could you get back to me to help track where my return is? Thanks.

@Amy_Nicole15 Thank you for shopping with Finery. I am sorry for the delay in responding to your enquiry, please can you provide me with your order number so that I can contact you directly regarding your refund?

@FineryLondon hello, I have emailed you but haven't received a reply. Your website advertises free delivery when you spend over £75. I spent more than this but was charged for delivery. Can you please refund me the delivery fee?

@Hidvd1967 Thank you for contacting Finery. I am sorry for the delay in responding to your enquiry, so that I can investigate this further for you, please can you provide me with your order number so that I can contact you directly regarding your return? Thank you.

@pheebs_cats Hi Samantha, please pop an an email at care@finerylondon.com so we can help further! Many thanks, Finery Team.

@FineryLondon hi, on Wednesday there I got an email to say that you'd received my returned item and would now process my refund. Can you tell me how many days it will take for me to receive my money to my bank account? Thanks

@katekkentish Hi Kate, thank you for your message. We have responded to you email. Kindly check your inbox and spam folder. Finery CS

@FineryLondon please can you let me know if I’ll receive my order today? I’ve not received any emails from you despite the fact you’ve taken the money from my account and charged me for next day delivery. My email address is: kkentish@redsofalondon.Com .

@mismegs23 Can you please confirm your email address so I can have a look for you? Thanks, Rosie.

@mismegs23 Hi Meg, so sorry to hear you've not received your order. Please pop us an email at care@finerylondon.com so we can look into this for you. Many thanks, hanks, Finery Team.

@anababe36 Hi Ana, thanks for letting us now. We're looking into this as we speak. If you need any further assistance in the meantime please email us at care@finerylondon.com and we will be happy to help.

@FineryLondon Hi guys, have just tried accessing ur website and it is coming up with a security risk message, not sure if this is my laptop playing up, or an issue with ur site, just wanted to make u aware just in case

@emilybeachuk @qvcuk Looking beautiful in our Mathilde dress!

I can't be-leaf how gorgeous this new spring number is from @finerylondon also selling gorgeous items at @qvcuk ❤️🌼 spring is hereee! #newdress #feelingmyself #spring #presenter instagram.com/p/CbNudLzoLp2/…

@MariaKenny2003 @GailJones67 Hi Maria, thanks for getting in touch. I have sent you an email directly regarding your query. Regards, Finery London.

@GailJones67 @FineryLondon Agree!! I have sent an email I have had no reply, sent my return off 2 weeks ago and no refund, the company has no telephone number. can I be contacted please tomorrow to confirm my refund?

Day to Night Dresses

@SamuelWeeps I'm really sorry to hear that. Please email the order number to care@finerylondon.com so we can look into this for you. Thanks!

@MrsSardines We're sorry for the delay in processing your refund. Can you please email us at care@finerylondon.com with your order number? Thank you!

My @FineryLondon order from 23/12/21 has never arrived despite numerous promises. Still waiting on a refund however. They take your money quickly enough but find it so hard to return it...

@MrsSardines I'm sorry but our office was closed during the holidays. Can you please advise when did you send your email to email at care@finerylondon.com?

@MrsSardines Can you please send us an email at care@finerylondon.com?

@MrsSardines Thank you for your message. Can you please DM us with your order number so we can check on this?