Firehouse Subs

@KimGinsbergFic Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs today's my birthday and the reward isn't there

@seechelle916 Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs should my engineer sandwich have mushrooms on it? I did not request no mushrooms.

@bassmaniacriley Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs Ordered half an Engineer Sub yesterday and this is what I got. Are you kidding me??? Do better Firehouse!!! 🤦🏻

@ReasonsTax Thank you for reaching out with your suggestion! We're always looking into new options for our menu, so please always keep an eye out in case we're able to add avocados in the future.

Hey @FirehouseSubs why do you not have avocado as an option on your sandwiches !?🥑

@MarkSpud92 Thank you for bringing this to our attention, we will be sure to share your feedback with the proper team.

@FirehouseSubs Not sure why you have coupons if you can't use them at the restaurants. Created a large line that moved slowly because the manager had to explain to every customer that the coupon only works on the app :(.

@openotsorry Can you please provide us with the store location and your email address so one of our agents can follow up with you about this matter?

@FirehouseSubs Sent

@FirehouseSubs why in the world are sprite and Dasani the only options in DoorDash and UberEats?? Now I have to find something else to order ☹️

@openotsorry Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs Kind of can't believe this is still not fixed. Sprite and water have been the only options for MONTHS and sprite sucks. Doordash and Uber eats. What's the deal?

@fitchjr1 Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs can you please have someone contact me about your false advertising at your north Syracuse shop.

@davaf2000 Our double points via our app is automatically applied, no need to apply the offer or code for this reward!

@FirehouseSubs why do I receive an alert that Monday is double points but when I go use the app to order and I select OFFERS & REWARDS its says no offers available?

@IrishRedLilly Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs I’m beyond mad !! I ordered 2 subs for my self and hubby and never got them!!! Just want my money back it’s be 3 hrs now where’s my money!!!!

@AndyWellsMD Thank you for bringing this to our attention! If you'd like us to have the owner of the location reach out to you with an update, please send us a PM with your contact info.

@FirehouseSubs, love the food but the Forest Drive location in Columbia (Store 665) is struggling. 2 staff for 12+ people, my 'light mayo/no onion' order is wrong every time, and the soda takes like seltzer water. Can we get some support for this team?

@ShortTripp86 Thank you for bringing this to our attention! Please send us a PM with your phone number, email address, and the full address of the location so we can look into this further for you.

@FirehouseSubs How many pickles can you see here? Srsly, take your time and really look for them... even if the only pickle you find is the word "pickle" off the receipt, 1 outta the 4 times it's listed there, that would 100% be more of an effort than 4 of your employees gave.

@FirehouseSubs the team at the Ooltewah, TN location really nailed it tonight.. Literally 4 opportunities to add a pickle spear as clearly listed on my order. Care to guess how many I got upon opening my trays? Hint: It's not 1,2,3 or 4 & it's how many ⭐'s I'd give this location

@MSwankler I'm so sorry to hear about this! Please send us a PM with your email address, phone number, and the full address of the location you visited, so we can help!

@FirehouseSubs is this a normal portion that containers have full?

@atl_nospin Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

⁦@FirehouseSubs⁩ This employee should be fired "Florida Woman Goes Into Firehouse Subs, Uses The Bathroom Before She Orders. Then She Comes Out To A Worker Calling Police On Her Because She’s ‘Not A Paying Customer’" - BroBible #SmartNews l.smartnews.com/p-7cCIO4fK/OkM…

@danielleplatek1 Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs thanks forgetting some of my food order. Not very happy about it. Please help me out or please help me get a refund

@ericr328 Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

Getting marketing emails from @FirehouseSubs and tempted me for lunch but alas, offers not showing in app for multiple locations. So sad!

@dbrooks2012 Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs absolute garbage customer service. Im now waiting over a month for a refund. Thanks for ensuring I'll never come back to your restaurants. #dobetter

@SymplyPeechie Hey there from Firehouse Subs 🔥🚒 We’re really sorry to hear your app keeps resetting 😕 When you get a moment, please DM us the email on your Rewards account so we can take a closer look and help get this sorted for you

@FirehouseSubs I am real tired of y’all resetting my app and making me create a new acct, especially when it’s around my birthday! I was looking forward to getting a free sub today but nooooo! Ughhhhh!!!!

@9Blu9 Hey there from Firehouse Subs! 🔥🚒 We’d love to take a closer look and help make this right. Could you DM us the email on your Rewards account and a photo of your receipt from that visit? Once we have that, we can review the order and follow up

Man @FirehouseSubs quality really gone to crap. Behold the Hook & Ladder and Italian from my latest order. Veggies? Nah! Mayo? Surely you jest. I've had better Hot Pockets.

@DeafBookWorm I'm so sorry to hear about this! Please send us a PM with your phone number, email address, the full address of the location you visited, so we can get you taken care of.

@FirehouseSubs why did you think a burnt sandwich is EXACTLY what a customer would want?