Firehouse Subs

@sherylgilmore Hello! You can contact support 24/7 by going to firehousesubs.com/support

Let’s talk about @FirehouseSubs and customer service Their phone if not answer after 10 rings goes to a full voicemail. Try the 888 in not working. #customerhelp #giveyourcustomerrespect

@MikeHar11893131 That’s not okay — and we mean that. Please send us a DM so we can take care of you.

@FirehouseSubs, you might want to train your employees how to act appropriately. I had a catering order for pick up at 6:05. I walk in at 6:03 and they say defensively, “we’re working on it now and you said you’d pick up at 6:05.” It’s now 6:14 and I’m still waiting.

@AnnRazzlefun2 We’re glad you told us about this. That’s not the experience we work hard to deliver. Please DM us so we can fix this.

@FirehouseSubs they gave me and my family food poison

@casibooboo We’re glad you told us about this. Please DM us so we can fix this.

If it wasn’t enough that my @FirehouseSubs sandwich was made wrong twice a bug just flew out of my sandwich! 🤢

A routine call. A gas monitor. Children rescued.​ This is Rescue Stories. #FirehouseSubsRescueStories​ @savinglives | @WPBfire | @thecityofwpb For important legal information and charitable solicitation disclosures, please visit firehousesubsfoundation.org.

@The80921Deal We're really sorry to hear this. That’s not the Firehouse experience — not even close. Please DM us and let’s make it right.

@FirehouseSubs Worst sub ever. Every time we go to the one in waynesville nc It’s never what you order. Will never be back again.

Calling all Mikes! This one's for you. No, seriously. ALL of you. On May 6th, if your name is Mike, receive a FREE Steak & Cheese Melt ON US. ​ Tag a Mike down below ⬇️​ Offer available in-restaurant only.

@BridgetWitherow That one hurts to hear, because we know what we’re capable of. Please DM us — we want to make this right.

@FirehouseSubs $14.29 for 4 pieces of salami, 3 pieces of pepperoni and welty lettuce. Also missing tomatoes and a pickle. Its gross this company hides behind the image of firefighters to scam people with falso integrity.

@BellaFoxGaming Bella, we want to thank you for the honest feedback — we know the new Steak and Cheese Melt is a change from the old one. Thank you for trying it out!

@FirehouseSubs I don’t want any freebies, just the old recipe back so I have a reason to return. If it ever reverts I’ll be back.

@ClimateBun_01 Please send us a DM so we can further assist you!

@FirehouseSubs Firehouse subs are good, but the “solution” to a delivery order missing half the items being “you can just come pick it up” kinda defeats the whole purpose of ordering delivery in the first place. Do better…

@BellaFoxGaming Bella, this isn’t the experience we want for you. Please send us a DM so we can make this right.

@Lorishubby1226 @FirehouseSubs Agreed 100%. I have no reason to go there now sadly.

@Lorishubby1226 Jeff, we hear you, and we’re sorry the experience missed the mark. Please send us a DM with more details — we’d love to take care of you.

@FirehouseSubs @BellaFoxGaming I love firehouse but you missed the mark on this one. I don’t understand why people mess with a good thing. The melt is a major downgrade and more than likely the reason I start going somewhere else.

@sweet_Lou_singr Hi there, this is actually not us adding garlic powder but instead a delicious Garlic Bread for your sub of choice. Feel free to send us a DM with more details.

@FirehouseSubs surely a little bit of garlic powder doesn’t cost three dollars and sixty cents

@sportsbyLD We are so sorry to hear, please send us a DM so we can look into this further for you.

Bro wtf has happened to @FirehouseSubs ? Stood for 10 minutes the register before my order was taken and another 20 minutes waiting for 2 sandwiches. Not worth the $17 price tag for a large sandwich.

@thefreund1984 We’re really sorry to hear this, Michael. Please send us a DM — we want to make sure you still feel celebrated today. twitter.com/messages/compo…

@FirehouseSubs I was denied my free sub. Green Bay location told me they were out.

@Todredmi This isn’t the experience we want for you. Please send us a DM so we can make this right.

@FirehouseSubs it’s crazy how our local Firehouse Subs seemingly ran out of the new steak and cheese before myself, my sister and my Dad could’ve partook in it. Like I’m glad it’s seemingly flying off the shelves (and it’s crazy how many people qualified in our area lol), but I guess they will now know for future reference right???

@mike_parrent The day was made for you. The fact that it didn’t go right is something we take seriously. Please DM us so we can make it right.

Hey @FirehouseSubs went to your Alvin TX location at 6pm for the “Mike” promo only to be told they were sold out and no substitutions even though they clearly didn’t order enough. Took my business to @jerseymikes instead. No 5 Super for the win. #promobackfire

@mcjamie That is not okay, and we’re so sorry. You showed up and we should have too. Please send us a DM — we’re going to make this right.

Went to @FirehouseSubs to get my free sandwich for having a superior name, and they ran out of steak. Still ate there, but feel a little bamboozled. There are too many Mikes and Michelles out here.

@mbrown8428 We’d never want a Mike to walk away empty-handed on their day. Send us a DM so we can help.

Went to the Lafayette, Indiana @FirehouseSubs location for the complimentary sub for anyone named Mike. The store was out of supplies and couldn’t honor the promotion or do anything to accommodate. @jerseymikes would never fail to see this through. Shame shame

@MikeIngelido That is not okay, and we’re so sorry. You showed up and we should have too. Please send us a DM — we’re going to make this right.

@FirehouseSubs Mine had this on the door

@BuffaloBearGuy We invited you in and that experience fell short. That’s on us. Reach out via DM with more details — we’ve got something for you!

@FirehouseSubs @firehousesubs I thought, hey, cool, free sub, plus I'll get a couple other things for the family. Go in there and I'm told it's AN HOUR WAIT for a freaking sub. AN HOUR. Walked out feeling like a fool. Thanks for nothing.