Firehouse Subs

@hossbo71 Hi Jason, thank you for reaching out to us, may you please provide us with a little more information to better assist you. Please provide us with your email address & phone number linked to your Firehouse Subs account.

@FirehouseSubs Sent

@FirehouseSubs $15 and I can’t even get some meat. Looks like that’s it for me and firehouse.

@gotem87 I'm so sorry to hear about this! Please send us a DM with your contact info (email, phone) so we can look into this further for you.

@FirehouseSubs why do the discounts in the app never work? And why will the employees in the store not honor the discounts when shown that there is an error in the app?

@TERRY__berry I'm so sorry to hear about this! Please send us a DM with your contact info (email, phone) and the full address of the location you visited so we can look into this further for you.

@FirehouseSubs I bought your Loaded Potato Soup for the first time tonight. Is it supposed to be sour?

@coachshanego I'm so sorry to hear about this! Please send us a DM with your phone number, email address, the full address of the location you visited, so we can get you taken care of

@mnestler40 @FirehouseSubs So foul

@FirehouseSubs you must make this right This is foul

@tompwillis I am unable to view the picture you have provided may you please try resending.

@tompwillis Please send us a DM with more details to look into this for you!

Had one of the worst cases of food poisoning I e ever had yesterday. Stay away from the brisket @FirehouseSubs

@octopower26 We're sorry to hear about your experience, Shannon. Please send us a DM with more details to better assist you!

@FirehouseSubs what I ordered vs what I got. #garlicbread #disappointing

@NolaRebel504 Please send us a DM with more details to better assist you!

@FirehouseSubs I was just hung up on by a local store employee after complaining about why my children’s sandwiches that I ordered online came without lettuce, tomatoes, pickles, cheese. Shockingly the local store is out of produce until Tuesday. Bad business @FirehouseSubs

@BrentDRock Please send us a DM with more details to better assist you.

@FirehouseSubs took my money for an online order, then greeted me with this sign. I'm a caregiver for a disabled family member on a medication schedule. no food, no refund, no humans, just a chatbot

@NoLi5htDarkness Hello! Please DM us so we can further assist. Thank you!

@FirehouseSubs I tried to update my birthday in my account but it doesn't work. Please help.

@ToonTownDano Thank you for reaching out to the Firehouse Subs Guest Services Team! Can you please provide more details on your issue by sending us a DM?

@FirehouseSubs very disappointed in Firehouse Subs. Tried to book catering online, had my card charged but order didn’t go through. Went to location to straighten it out. They had me download app and order. Same thing card charged no order. So ordered there & paid debit. 1/2

@YungKakathot We're really sorry to hear this, may you please send us a DM with your contact info to look further into this for you!

@FirehouseSubs it's been almost a month and i still haven't gotten a reply for my experience. Y'all are terrible

@EMBShade We’re glad you told us about this. That’s not the experience we work hard to deliver. Please DM us so we can fix this.

Went to @FirehouseSubs on Mineral pt rd today. Overheard a worker say "that looks nasty". They didn't count me opening my to go footlong. It had one tomato slice, 2 onion strings, glob of mayo and NO MEAT. Got my money back and will NEVER go to firehouse subs again

@yalltitanup I'm so sorry to hear about this! Please send us a DM with your phone number, email address, and the full address of the location you visited, so we can get you taken care of.

Firehouse @FirehouseSubs portions have shrunk so bad man. This was one bite. Barely any meat either.

@JustinA91078114 I'm so sorry to hear about this! Please send us a DM with your phone number, email address, the full address of the location you visited, so we can get you taken care of.

@FirehouseSubs Man, I used to love this place. What has happened to your bread!? 2”wide!? Used to easily be double that! And I paid $13 for this baby sandwich? Wtf. 🙄

@MelingMike87850 That is not okay, and we’re so sorry. You showed up and we should have too. Please send us a DM.

@FirehouseSubs Manager gabe at the Coldwater road Fort Wayne is extremely rude. I had a long wait for my order and he was unapologetic

@mcgriffi Your experience matters to us — a lot. Please send us a DM. We want to make this right.

@firehousesubs please check on your store at 6408 rinngold rd east ridge tn. They're out of mayo, cheddar cheese, all coke products. 2 subs took over 30 min. Won't be coming back. And your firehouse listens website is down. Awful experience on many levels.

@fdaletennis We want every visit to be worth it. This one clearly wasn’t, and that’s on us. Reach out via DM — we’ve got you.

@FirehouseSubs you guys really need to look into the staff at your Fultondale Alabama location. They are ignoring customers and moving at slower then a snails pace. I have zero confidence that my order will be correct. Been with 15 mins and there is only one other customer here

@FelishaFields1 I'm so sorry to hear about this! Please send us a DM with your contact info (email, phone) and the full address of the location where this happened so we can look into this further for you.

@FirehouseSubs #cedarhill Are you all really charging 25¢ for FORKS. AND I DIDN’t have a quarter. I paid $1 for a darn FORK #absurd