ozlem duz

@FiveGuysUK I have already last month. No reply

@ozlem_088 Hi Ozlem, we are really sorry about this. Please can you reach out to us using the 'Customer Feedback' form so we can investigate? fiveguys.co.uk/support-hub/co…

@FiveGuysUK 04/04/2026 five guys BluwaterUK — found 2x small pieces of plastic in my milkshake? Photos attached. I’d appreciate this being investigated as a matter of food safety

@FiveGuys @FiveGuysUK Not a great experience today with Five Guys - BluwaterUK — found 2x small pieces of plastic in my milkshake? Photos attached. I’d appreciate this being investigated as a matter of food safety

@gymsets Im raising a complaint regarding my outstanding refund of £141.75 for my cancelled order (Order No: 59430) since 8 Jan 2026. This is entirely unacceptable. I expect this issue to be addressed immediately. Please confirm in writing when the refund will be processed ASAP

@Argos_Online order no: 6640217705 I ordered 2x items online to collect instore. I changed my mind and don’t require these items no longer. I haven’t collected my items and still waiting for a refund? I’ve called customer services 3x times and still no action has been taken?

@TK_HelpDesk @TurkishAirlines @TK_TR my flight from SAW to London STN on 11 Dec 2022 was diverted to Manchester airport. There was no customer service once landed! All passengers made their own way home! I’m requesting a refund for my hotel that evening and train back to LDN!

@LeShuttle Hello we are waiting at passport control sorry. All lanes blur, there isn’t a seperate flexiplus lane?

@ozlem_088 Good Afternoon, I cannot see any vehicles waiting at check-in on either terminal. Which direction are you travelling please and I can investigate this further? Thank you ^Jamie

@LeShuttle what’s the delay at checkin? There’s no additional seperate lane for flexiplus? Why charge extra if there isn’t speedy boarding?

@thameswater I’ve just sent a private msg with my details, still awaiting my refund, it’s now been 3months? Can you advise what the hold up is?

@ozlem_088 Hi Ozlem, we really apologies for the past experience which you had with us, can you please send us your full name, address and account number via a private message so I can look into this for you? Rizwan.

@thameswater a new account was created using my details and home address and a water bill was sent to me to pay. I paid this amount thinking this was my water bill. It turns out this account was fake and created by Thames water? How long do I need to wait to get my refund?

@Parcel2Go very unhappy about my parcel being lost. Unreliable service and would advise everyone to NOT use parcel2go!

@FranceintheUK Bonjour, can I transit from UK to Luxembourg with family to see my sister for Xmas?

@LeShuttle Isit okay to travel with our pet cat also? Can I speak to someone to get a definitive answer before arriving to the terminal? Thanks

@ozlem_088 @ozlem_088 Hello, please refer to the French Government website for compelling reasons: ow.ly/KOXz30s4waC ^Audrey

@LeShuttle Me and my family have tickets booked to travel from UK to Luxembourg for Xmas via eurotunnel to visit my sister who lives in Luxembourg. Is this okay to transit through France?

@LeShuttle arrived to Calais eurotunnel to board the 3.21am train with my flexiplus ticket. However the flexiplus lanes not working!! so I missed my train! Next train 2hrs wait! Not what I need at this hour!

@DecorativeAgg Awaiting delivery for my item. Order no: DA1067511. No ones answering calls, can you advise when I’m expected delivery thanks

@RoyalMailHelp still waiting for my parcel? Been 2 weeks now??

@RoyalMailHelp still waiting for 4-5 parcels to arrive for over 2 weeks now, saying their stuck in Romford waiting for collection. Can I just pick up myself?

@RoyalMail still waiting for several parcels to arrive for 2 weeks now? Says their still waiting for courier pickup from Romford? What’s the hold up? Thanks

Can you please investigate @lastminute_com and how they don’t even have a customer service dept? I am still trying to get a refund for my flights from late May! No telephone or email to raise this issue? So many people left in the dark #bbcyourquestions