°Senior★Support||HQ Team

@AmandaJaneWilde We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @AmandaJaneWilde

@UlrichJvV @carteblanchetv @Fly_Airlink Now there's also a case popped up in Zurich 🇨🇭 - so how did that person get from the vessel to 🇨🇭? Perhaps via 🇿🇦, or I understand the @Fly_Airlink St Helena flights also stop in 🇳🇦. So, how many passengers disembarked in St Helena & Ascension Isles & where are they all? 🤔

RESPONSE FROM AIRLINK: HANTAVIRUS @Fly_Airlink operated flight 4Z 132 from St Helena Island to Johannesburg on 25th April 2026. There were 82 passengers and 6 crew onboard. On Sunday 02 May 2026, Airlink was notified by South Africa’s public health authorities that a passenger who had flown on the flight had passed away after she arrived in Johannesburg and that her death was attributed to the rare Hantavirus. At the time when the flight was operated Airlink was unaware that any of the passengers were unwell. In accordance with health protocols, Airlink provided the Dept of Health with the passenger manifest for contact tracing. The manifest included the names, contact details and seating allocation of the passengers and crew. Airlink is also contacting passengers who were on that flight and advising them to contact South Africa’s Department of Health, if they have not yet already been contacted by the Department. The safety and wellbeing of our customers, personnel and equipment is Airlink’s priority. Airlink operates, maintains and services - including cleaning - its aircraft in strict accordance with pertinent public health and aviation regulations and requirements. Airlink’s fleet of Embraer aircraft are equipped with High Efficiency Particulate (HEPA) air filters, similar to those used in hospital operating surgical theatres, which repeatedly scrub the cabin air clean.

@Olivenamutebi We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @Olivenamutebi

@Fly_Airlink please make our experience better by improving baggage handling. Return my bag, Gaborone , Joburg,,

#FlyAirlink direct from Cape Town to Gaborone, Botswana ✈️ Your next adventure awaits! 💫 Book flights at: bit.ly/4kVMBHn #Airlink #FlyTheLink #Skybucks

@spesh_grandeur We appreciate your inquiry. To facilitate further assistance, please provide your contact information:DM - Full Name - Phone Number - Email Address @spesh_grandeur

I’m extremely disappointed & frankly outraged by what happened to my checked baggage on yesterday evenings’ flight 4Z107 from Harare to Johannesburg with Airlink. @ortambo_int @Fly_Airlink My suitcase was clearly tampered with opened without my consent. Very alarming i must say.

We appreciate your inquiry. To facilitate further assistance, please provide your contact information:DM - Full Name - Phone Number - Email Address @spesh_grandeur

@Ina43266408 We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @Ina43266408

@Fly_Airlink Have you responded to the complaint on X yet?

What's your vibe? With so many exciting events coming up, where will you #FlyAirlink first? ✈️💫 Book flights at: bit.ly/45l3KTj #Airlink #FlyTheLink #Skybucks

Kindly follow back and DM for further assistance.

@donkhabana We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @donkhabana

@Fly_AirlinkX @Markosonke1 Please let us know how they handled this case thank u for this I was actually trying to book a flight for me and my son to Cape Town and searched @Fly_Airlink only to find this🙏🏾🙏🏾🙏🏾

✈️ Dear @Fly_Airlink THIS IS DAYLIGHT ROBBERY😕😡 🚨 I’m writing this to publicly expose what I experienced with your airline, because this cannot be normal or acceptable. I booked my flight 2 months in advance, everything paid, everything confirmed. I arrive at the airport thinking it’s a smooth check-in… only to be told there’s an "issue" with my name on your system apparently it only showed my initials and surname instead of my full names. Now here’s the shocking part… Instead of simply verifying my identity (which I had FULL proof of ID AND passport in hand), your staff decided the solution was to charge me R790 just to "edit" my name on your own system error. Let that sink in… 👉 YOUR system error 👉 MY money And I say that because I booked with my full names and your staff said maybe it's because my names are long.. I even escalated the matter to the supervisor on duty, expecting some level of professionalism or assistance… but instead, she showed zero willingness to help and proceeded to enforce this ridiculous charge like it’s normal practice. How do you justify charging a customer R790 for something that and paying huge sums of rands to book my flights, something that • Was NOT my fault • Could be verified instantly with official documents • Took literally seconds to fix This is not customer service, this is exploitation, in fact u stealing from us. We are already paying high ticket prices, and now we must budget extra for your internal mistakes too? 😭 I am formally demanding a full refund of R790 back into my account within 24 hours. You cannot continue taking people’s hard-earned money under the guise of "policies" when the fault lies entirely with your own system. If this is not resolved urgently, I will have no choice but to escalate this matter further through the relevant consumer protection channels and publicly pursue accountability. Do the right thing. Also check your Emails because this same tweet is on your emails Mxm📍

We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @donkhabana

@Msoqongi We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @Msoqongi

@Fly_AirlinkX @Markosonke1 @Fly_Airlink @Fly_AirlinkX I have requested my refund 2 weeks ago, upto date I have not received my money back while at that I had to make alternative bookings and traveling after your mess

We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @Msoqongi

Kindly DM with email address and reachable phone number for further assistance.

@LinsonGift Please follow back and DM for further assistance.

@Fly_AirlinkX @Markosonke1 If I post this on my other platform where I hold 2mil followers mostly abroad, you will regret. You better solve it asap

@TheBullBee We appreciate your inquiry. Please DM us with your: - Full Name - Phone Number - Email Address @TheBullBee

@Fly_Airlink Good day. I have been calling +27114517300 for the past 2 days to change flights but this number is not working. It is urgent. Cant change it from the mobile app either.

Ever wished you could have Airlink meals more often? Now you can, delivered to your door 🛵🧑‍🍳 Introducing Airlink Eats, your tasty link from the sky! Available now ✨ #Airlink #AirlinkEats #InFlightTaste #DeliveredToYourDoor

We have followed you. Please send a direct message with your phone number and email address for prompt assistance,we will be more than happy to assist you.

@thumi11 We regret to learn you feel this way @thumi11 . Please DM your contact number and email address attached to it, so we can look into it.

@Fly_Airlink I lodged a refund over 3 weeks ago and have had no feedback besides the automated email response. There's no reference number to follow up. Is this how the claims process is supposed to work?

@LalaLuen Hi @LalaLuen , sorry about that. Follow back and DM me your WhatsApp number and email address for support. We are delighted.

@Fly_Airlink hi we are in Upington and our bags are in Johannesburg. Your help desk in Upington is busy dodging us. Please assist

We have followed you. Please send a direct message with your phone number and email address for prompt assistance,we will be more than happy to assist you.

@BTC535 We regret to learn you feel this way @BTC535 . Please DM your contact number and email address attached to it, so we can look into it.

@Fly_Airlink You are a shit airline and I'm going to sue you. Your plane turned around and landed back in JNB and now you are providing no food or accommodation, just left us for dead in the terminal. You will pay for that.

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @thumi11