Francesca

I'm a "vandal," I'm "raking in obscene compensation by bullying," and "vexatious." So @RailDeliveryGrp members say about me in private. Here's what documents released under GDPR reveal about how the rail industry views disabled passengers. 🧵 1/12 kingqueen.org.uk/rdg

@LNER Just in time before the train set off. If my Pa didn’t step off train, and end up having doors closed on her, I’d be travelling back to Newcastle. Very stressful experience. How do I complain about this please? Rate on the @PassAssistance app but not sure if they follow it up.

@Fran_Face Hi Francesca, did someone help you off the train? I'm sorry for the delay in my response. ^Nicholas

Hi @LNER my passanger assistance hasn’t shown up for the delayed 13.24 from NCL to KGX please can someone get me off the train.

Disabled people across the country have backed the chief executive of a disability organisation after she turned down an MBE because of how successive governments have “demonised, dehumanised and scapegoated” disabled people. #NewYearHonours disabilitynewsservice.com/support-from-a…

@PassAssistance Finally off the train, the passenger assist crew seemed to have no idea that my train was due in, very scary.

My PA just got trapped in a closing door trying to get staff attention, and new passengers are getting on the train it’s very stressful @PassAssistance please help!

Ok a train driver got on after my Pa waved him down and called the control which is very lucky, as the train is due to start moving directly back to Newcastle with no stops.

@MarsdenRam @TPExpressTrains Thank you!

@Fran_Face @TPExpressTrains They are diagrammed for different sets - 802213 this morning and 802201this evening. Good luck!

Hi @TPExpressTrains the accessible toilet was out of order on the 11.02 NCL to York. Do you know if this will be an issue for my return at 20.23 please.

Here's to hoping the House of Lords gives the Assisted Dying Bill the scrutiny, safeguarding, & open debate it failed to get in the Commons. Lives -- of disabled and ill people, already under attack in this country -- are quite literally at stake. @Lucy_Webster_ for @guardian ⬇️

@arrivanortheast I’ve been waiting for the 11.46 from gosforth high street woodbine road to Alnwick since 11.30. Do you know if this bus will arrive please.

I AM AT WORK.

The DWP admitted 25 cases in one year where their own errors caused serious harm or death—missed suicide warnings, ignored calls for help, unsafe decisions. They said it after the vote. Will you listen on ‘substantial risk’ now? It’s about to get worse. tinyurl.com/3xwjmmw9

Anyone know who runs assistance at Birmingham New Street? So many fails today, missed a train because they didn’t know it came in, baffling instructions, an hour wait and then them not passing onto ramp staff that I was on the train. @Doug_Paulley @flowergirl_lon

Hi @TravelodgeUK, I had to book into Premier Inn after being refunded, but you wouldn’t cover the £357 difference for the late notice room. By the time you refused, wet rooms had sold out, so I’m stuck with a lowered bath I can’t shower in. At least I can breathe at night.

Your receptionist is doing their best, but the only solution offered was a long extension lead — which is unsafe, especially for my carer who needs to support me through the night and for your team if there is a fire or an emergency during the night. 2/5

Hi @TravelodgeUK, I’ve just checked into your Scarborough hotel and am incredibly distressed to find the nearest plug is over 8ft from the bed. As someone who uses a ventilator overnight, I need access to a plug near the bed. Which all accessible rooms should have. 1/5

I’m now frantically trying to find an accessible hotel, so far all are sold out. This was supposed to be my first holiday with my nephew. Instead, I’m upset and stressed. I travel often and usually rely on Travelodge without issue. This has been really distressing. 5/5

I was told “all accessible rooms are like this” because of the building’s age. But I don’t understand why that prevents bedside plugs or safe grab rails and shower chairs? Was an access audit carried out? 4/5