Franz Orban

@jamiequint @Chase Amex will be next. They think they can increase the Plat annual fee to $999. When people realize you can just arrive, tsa touchless and walk to your gate without having to worry to sign up to the centurion waitlist they will start cancelling.

Finally cancelled my Chase Sapphire Reserve because @Chase turned getting $795 of value out of the annual fee into a part-time job.

Can we imagine @AmericanAir announcing they will add screens to their narrowbody planes after they removed them saying "people didnt want screens" haha I smelled an Oasis program v2.

@xJonNYC I just hope they do put screens and get Amazon Leo or Starlink asap, I assume Leo since Starlink will be backlogged. The current free wifi is atrocious.

For flights of say 4.5 hours and under, how do you feel about the availability of in-seat screens for in-flight entertainment (needless to say, the choice is -not- "screens vs good wifi," assume "good wifi" is given (for this purpose only.))

@AmericanAir Consistency is not a word in AA's vocabulary. But thank you.

@FranzOrban We certainly strive to be consistent in all aspects of the service we provide. As always, we appreciate and value your feedback that we've shared with the appropriate leaders.

Hi @AmericanAir why does it always take so long for bags to arrive at the carousel? Its ridiculous!

@AmericanAir Classic response. Its always an issue. Delta and United deliver bags way faster than you. Also they break and beat my bags far fewer times than when I travel on AA.

@FranzOrban As travelers ourselves, we know the wait at baggage is the hardest part of travel. Thank you for your patience with the wait.

All the changes @HyattConcierge @Hyatt has made lately are negative. And now they want to create a new tier above Globalists. Insane.

First time in 16 years that im not compelled to upgrade to the S26 Ultra @SamsungUS @SamsungMobileUS no innovation and I can get a privacy screen for $15. #samsung

Hey @MYHBeach @HallandaleCRA can you investigate @PayByPhone cause on their app they wont accept Amex, or paypal only Visa. Not even cash. You cant ask residents to pay only with some options. You need to have them accept cash. I smell a class action lawsuit.

I will arrive over 24 hours later to my destination. Missing a wedding due to @AmericanAir not maintaining their planes and horrible customer service. Im sure Robert Isom is saying that next year it will be greAAt.

Wait 4 hours in the plane @AmericanAir maintenance came and broken engine. 5 hours waiting no. No rebooking centers. Have to do the line at check in again. What a mess. I hope you fire Rob Issom.

Hey @AmericanAir what is going on? 3rd time in 6 months you break my luggage when flying. Im tired of having to deal with Central Baggage and the games they play.

Free wifi on @AmericanAir is a great feature. Except is slow ans unusable.

@BoardOfPeace Hahahaha what a joke!

The Board of Peace welcomes Israel as a founding member of our growing international organization.

@AmericanAir Is that agent an AI bot? Seems we get a lot of canned responses from that AI bot.

@FranzOrban The latest email we find from you to our Customer Relations group was replied to by a team member assigned to the desk that handles your specific concerns.

Hi @AmericanAir is Jonathin Lenten from Customer Relations an AI bot? Just responding random generic things. #jonathinlenten

@AmericanAir You could at least lower the price in the meantime.

@FranzOrban We're working hard to get this on all our flights. Thanks for your continued patience. Here's more info for you: connectaa.co/Newsroom

8 flights with @AmericanAir since Jan 6 and none of them had free wifi, instead you have to pay $25 for a 2 hour flight. Crazy. #aawifi #aa