Samsung US

@PiyushPhar36613 Hey, Piyush! We haven't heard back from you. Please send us a DM so that we can look into this with you and have more room to talk. ^Yee

@amcommanman @Samsung @SamsungMobile @SamsungUS I am experiencing a similar issue; after updating to 8.5, my S23 Ultra is now displaying a green line.

A green line suddenly appeared on my Samsung S23 Ultra, a phone I have handled with extreme care and never dropped. I approached an authorized Samsung service centre with the original purchase bill. I was initially informed that the issue could be repaired free of cost, with only the service charge applicable. After keeping my phone for nearly a week, I was then told that the repair would not be free because the device was purchased 3 years and 20 days ago. What makes this especially frustrating is that I was told the same issue would reportedly have been repaired completely free of cost had it occurred just 20 days earlier. I have been a loyal Samsung user for nearly 20 years and have invested in the Samsung ecosystem because I trusted the brand’s quality and support. This experience has seriously shaken that trust. A premium flagship device developing a display issue under normal use, and the outcome changing over a difference of just 20 days, raises serious questions about customer support and long-term product reliability. I request @SamsungIndia and @SamsungMobile to review this case and provide a fair resolution. #Samsung #SamsungS23Ultra #GreenLineIssue #CustomerService #DisplayIssue

@csethi14 Thank you for your patience, Sethi! We understand how important this matter is, and appreciate your time and understanding as we work toward assisting you. ^Jpol

@SamsungUS @SamsungMobileUS @SamsungUS i will be looking forward for the help since its been very long i have been waiting

My Samsung Care+ was suspended for “non-payment” after 16 months of on-time payments. I’ve contacted support 20+ times and updated multiple payment methods, but the promised auto-charge never happened. Please resolve this ASAP. @SamsungCareUS @SamsungMobileUS

@csethi14 We'll be more than glad to help you look into this situation! Kindly send us a private message with your phone's IMEI number, so we can further assist you. ^Jpol

@SamsungMobileUS @Samsung @SamsungUS Kindly look and help escalate it

@vijaycomment Hi, Vijay! Thank you for reaching out to us. We understand the challenges you've faced with the service request for your appliance. To provide the most accurate assistance, please send us a DM with your latest ticket, so we can gather more details and resolve this matter. ^Rosa x.com/messages/compo…

@SamsungUS @SamsungSuport Extremely disappointed that my service ticket was cancelled with the reason "Cost Issue - Out of Warranty," despite this being a clear product failure. Samsung refused to provide support and left me with a non-functional appliance. This is unacceptable!

@PiyushPhar36613 Hello Piyush, we will be glad to help you regarding the line on your screen, thanks for letting us know. Please send u a DM with more details about your screen so that we can look further into this. ^Rey x.com/messages/compo…

@gafoorgk @amcommanman @Samsung @SamsungMobile @gafoorgk Hello Abdul! We're passing by to check if you still need assistance. ^O.R

@amcommanman @Samsung @SamsungMobile @SamsungUS Caution before purchasing Samsung products. Refer to the phone screen here. Upon contacting Samsung, review their response as well. According to their policy, Samsung has the right to potentially harm customers' devices through software updates & decline to repair them

@geekz0r Hi, there! Thanks for reaching out to us! We understand the difficulty you’ve experience with Samsung care Plus. Please send us a DM using the link, to further look into this for you. ^Mich x.com/messages/compo…

@SamsungUS I purchased several Samsung appliances with Samsung care plus two of the four say inactive , every time I call they say I have to call a number and it hangs up on me , need help activating it since I paid for it

@bradley_manning @bradley_manning Hello Brad. Thank you for reaching out to us. We understand the difficulty you’ve experienced with the part for your fridge. Please send us a DM with more details about your inquiry. ^H.F

@SamsungUS My refrigerator model RF25HMEDBSR/AA needs this broken price replaced. The below part is what your website says is the replacement. Obviously this won’t work. Your solution was to have me pay a repair technician. Why can’t you just supply the correct part for purchase?

@1RealDCNative Hello, JBogie! Your experience matters to us. Please send us a DM containing your ticket number so that we may verify some information. ^Rutty

@SamsungUS bought Samsung Bespoke side by side Refrigerator 28 cu ft and it is already needing evaporator coil. It has been non operational for 2 weeks now and another 2 more weeks while they order the part. We did get the extended warranty but no one at Samsung ever answers.

@Selva8556 Hey there! I was passing by to follow up on your inquiry regarding your TV features. If you have any questions or concerns, please don't hesitate to DM your model details, so we have more room to look into this matter. Thanks for keeping us posted. ^Rosa x.com/messages/compo…

@SamsungUS i had samsung lcd normal tv when playing via pendrive unable to jump to time in vidoes. Only 2x speed why. Samsung only gave extra features in high value tv, mobile, electronics, low value electronics u removed 50% imp features.

@gafoorgk @amcommanman @Samsung @SamsungMobile @gafoorgk Hello Abdul! Thank you for reaching out to us, I'll be happy to assist you with your device screen! We would like to take a look into this concern for you, Do you mind sending us a direct message with your most recent ticket number? ^Alex x.com/messages/compo…

@NTELLIGENTPANDA Hello! Thank you for tagging us regarding your situation with your Fold 7! Please send us a DM with more details about this matter, so we can further assist you! ^Oli

@SamsungUS I need help for my Fold 7. I tried chatting with service and got nowhere. Can you please help?

@Selva8556 Hi! Thank you for reaching out to us. I will gladly help you with your TV's feature concerns. For the best assistance, please DM a picture of the TV's model information by going to Settings> Support> About TV or the white label on the back. Please keep us posted. ^Rosa x.com/messages/compo…

@TemitopeAdeyeye Hi, Prince! I just wanted to pass by to remind you of our invitation to DM. Please send us the information requested so that we can further assist you. Please keep us posted. ^Rosa x.com/messages/compo…

@SamsungUS I've been a loyal @Samsung customer for 26 years, but this has been my worst experience ever. I bought a Bespoke Refrigerator on April 27 for April 30 delivery. The installer falsely claimed my water line was corroded, took the fridge back, and never returned.

@kri003sam @SamsungMobileUS @Samsung @SamsungMobile @kri003sam Hello, there! We hear you, and we want to help look into this situation with your monitors order further. Please send us a DM, so we can have more room to address your concerns. ^Karen x.com/messages/compo…

@Samsung @SamsungMobile @SamsungMobileUS @SamsungUS Placed 2 orders for S85TH monitor which never shipped and no refunds, This is what it looks like when a multi-billion dollar company holds your money hostage for orders they never shipped. Endless automated loops, zero help, and zero updates. Taking customers completely for granted.

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@SamirKape Hello, Samir! Hope this message finds your well. Just passing by to check if you still need assistance. Keep us posted! ^Mike

@SamsungMobileUS Why no reply yet @SamsungUS @SamsungMobile @samsung

@SamsungMobileUS I had purchased S23 ultra from Amazon US around two and half years back. Suddenly while scrolling I got this vertical green line. I have been a Samsung user from the beginning of Samsung's android journey (Y duos) and my 9yrs old Note8 is still going strong.

@OrdinaryOhioan Hi Ulysses! Thank you for reaching out to Samsung! Your experience matters to us, and we want to help you with any inconvenience you may have signing in to your account. Please send us a DM so that we can assist you further! ^Les x.com/messages/compo…

@SamsungUS your account sign in process is horrible. There’s no way it wasn’t designed by budget Indian developers.

@TemitopeAdeyeye Hello, Prince! Thanks for bringing this to our attention. We want to take a closer look at this situation with your refrigerator. Please send us a DM with your order number so we can review this further. ^Gaby

@SamirKape Hello, Samir! Thank you for reaching out to us and sharing your concern with the green line on the display. Please send us a private message, so we can have more room to talk and help. Keep us posted! ^Mike

@marisol_mema Hi, Marisol! I was passing by to follow up on your concern with your soundbar. To provide you with the best assistance, please DM a picture of the device's model code found at the bottom of the soundbar. Please keep us posted. ^Rosa x.com/messages/compo…

@SamsungUS Samsung Soundbar 2 weeks out of box started forming bubbles. What a shame. Super low quality. @SamsungUS

Upgrading and Pushing the all new Odyssey G80HS 6k to its limits! #GamingMonitor #SamsungMonitor