Fred Budget Car Rentals Supervisor

@Budget Hey @Budget! *This* is not an explanation nor a solution. “..We have carefully read and listened to your concerns, and based our response on experience and the facts at hand. As such, we are not able to provide any compensation.” Do better.

@crcurrent Hi @crcurrent apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget I called to extend & was told an add’l day was $95 yet somehow adding $400+ to the orig bill. That’s a lot more than $95! 3 CS reps & 1 supervisor later, no explanation except “You upgraded your car.” No. The distracted agent @ DIA gave us (her words) “a free upgrade”.

Hey @Budget. I wasn’t given the class of car I rented nor was it anywhere close to clean. Please reach out to discuss

@lynngotts Hi @lynngotts apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

The worst service ever at @Budget at DTW airport. I have been on line for over an hour. I am tired, hungry and now have to drive in the dark in a place I’ve never been before. Will never use @Budget again!!!

@dianeglu Hi @ apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget @JosemvdVazquez I had the same in july. They charged fot non pkg itemw and full gas tank. They are liars and treaters. Unbelievable how they treat customers

@PDekker93615 Hi @PDekker93615 apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

This weekend calls for your best swimsuit, the sun, sand, and a road trip ☀️🚗 So hop in the car and let’s head to the beach! Book your beach weekend getaway today: budget.com/en/home #BudgetCarRental #WeKnowtheRoad #BikiniDay #BeachAdventures #TravelWithFriends

@budget All your phone lines are “not operational.” Can I speak to a real live agent? Your automated phone menus are torturous.

@MHerve1 Hi @MHerve1 apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget picking up a car in Ft. Lauderdale. Flight is delayed a couple hours, so I check to see what car I was getting. Reserved a standard SUV, but am getting a luxury car (Hyundai genesis). I need the SUV as we are moving my son in for college and need the room. Why?

@Budget do you have a customer support email address please? your website is awful and I cannot find anywhere on my receipt email to query the additional charges

@Ben_365 Hi @Ben_365 apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget Hello. Yes I was but the wait caused a massive domino effect on my plans personally and financially. I’d like to speak to customer service this week about compensation.

@ansounddesign Hi @ansounddesign apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget had a car reserved for 1pm at Boston Airport and still waiting. It’s a total disaster still after two and a half hours. No car ready. Rudest employees I’ve ever encountered. This needs to be fixed.

Hi @Budget ! Your partners at @Hertz have really terrible customer service. We’ve been waiting 6 weeks for a refund because they overcharged us with costs which were not applicable to our hire. Original booking was through budget car rental, can you help us?

@jma_male Hi @jma_male apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@boys_board Hi @boys_board apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget Please see attached video. Staff did not arrive until 730. When I asked, she said the official time is 730 but that corporate does not change the information online Clearly a miscommunication on your side between you and this location that is causing major problems for customers

@jeremyjohnson1 Hi @jeremyjohnson1 apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@budget rental car is an absolute joke. It’s been a month since $5k+ of my belongings were stolen out of their rental car and no progress on my claim. I can’t even get a direct number to their Sacramento airport location. Terrible customer service! I will never use them again!

@hchurch11 Hi @hchurch11 apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank

@Budget another rental and another awful experience. Not sure how many more chances I can give you all.

@FlyingTigress Hi @FlyingTigress apologies for the inconvenience caused, kindly follow back and share a reachable number via DM for assistance please. Thank