Budget Car Rental

@ChristineVW @Hertz Hi, we’re very sorry for the frustration and inconvenience you experienced. This isn’t the service we aim to provide. Please send us a private message with your reservation number, name, email, phone number, and relationship to the renter so we can review and assist. – Dee

@Hertz Don’t know where I am PMing but sent the “chat” everything last night. Read your policy which assured me the car would be there for me- I was stranded, and today have no way to move my son. Searching @Budget now-stuck with the uber bills and a tremendous amount of aggravation.

@Hertz Do better. Arrived in Birmingham, AL with a reservation as a Gold Member to be told by the manager- we have no more cars. How does that happen? And aren’t YOU accountable?

@mdavis1 Hello, I am sorry to hear that you feel this way. Please DM us with your rental agreement or reservation number, and we will document and report this matter. Please be sure to include your name and the email used on the reservation. Xavier

At all cost avoid rentals from @Budget the car we reserved was not available when we went to pick it up put us in a much smaller vehicle that was dirty rate of smoke had not been washed on the outside or vacuumed on the inside dent on the rear and driver side the young guy work at the counter supposedly gave us free gas where we did not have to fill it up when we returned only to be towed once we returned it that we were paying $9.90 per gallon for gas. All budget is is a scam.

@Courtbell10 Hello! We apologize that the vehicle you had reserved was not available. Please DM the reservation number, name listed, your relationship to the renter and email address, so we can get this reported. ~RG

@Budget when I make a reservation I expect the car to be there when I get there not told there aren’t any cars.

@baluwpp We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Budget Update: After this, @Budget first denied → then approved partial refund → then reversed decision → then claimed refund processed → still not received. Same case (#101266 / 80532552), completely inconsistent responses. Very frustrating.

@Budget Confirmed 12-seater but waited 6+ hrs, no solution, told it may be canceled. Traveling with family & kids, plans disrupted. Had to book 2 cars for $1600+ vs <$1000. Emailed (Case #101266) but no response. Very disappointing.

@AshwillDP Hi Derek, sincere apologies for the delay and frustration. To review the cleaning fee and provide clarity, please send us a private message with your reservation or rental agreement number, renter name, email, phone number, and relationship to the renter (if applicable). – Dee

@Budget Your customer service rep has refused to send me pictures of the car you intend to charge me a $250 cleaning fee for excessive sand in FLORIDA but 3 days ago I was promised I would receive them within 4 hours. What do I need to do to see proof of $250 worth of damage?

@ellebelle1014 Hi Ellen. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Nat

No one should book with @Budget They run deals and don't have enough vehicles for the deals they're running. Every company now has no accountability. They leave everything on the consumer to deal with any incidents

@james22959168 Hi James, sincere apologies for the delayed response and the experience you described. To better assist, please private message us your reservation or rental agreement number, name of renter, email, phone number, and your relationship to the renter (if applicable). – Dee

@Budget horrible service in St. Louis. Employees taking their time. No cars. Some random dude walking behind the counter shooting the shit with employees. Never again

@TheBlackSheep_ Hello. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

So @Budget just lost a customer. Liars and frauds. I have all the information i need. Already filed a complaint with the BBB and CFPB. Play with your mothers.

@CysMyGuy @CyGradCyDad We apologize that your experience was less than great. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@CyGradCyDad @Budget They suck…

@Budget how long does it take to get an email receipt. Dropped off my car over an hour ago. Lot attendant said he had it covered.

@wjn1945 Hello! We apologize for the excessive wait time that you encountered. Please DM/PM with the Reservation or Rental number, the renter’s name, your phone number & email address. Also, please provide us with the details of your experience or your issue, so we can help. ~Susan

started @budget maui at 2:30 and 2 hours later we are finally leaving the airport Literally any other company except budget.

@Jacquel74883377 @goldin_sharon Hello, we apologize for the issues you encountered. Please email us your reservation number, and confirm your phone number to Btr-customerservices@avisbudget.com. Include details of the issue in the email. Xavier

@Budget @goldin_sharon Do not rent from Budget! Customer service staff are very rude. I made a reservation for a moving truck a week ago, but when I arrived, no truck was available. The associate said oh well. I will not give my money to any place that has rude and uncaring people! U-Haul, here I come.

@budget miss if I miss my appointment, I will ensure that budget is responsible for all my losses as this is not acceptable

@FineassAuthor Hello! We apologize that the vehicle was not properly cleaned and you found weed. Please DM the rental/reservation number, name listed, your relationship to the renter and email address, so we can get this documented and reported. ~RG

Tell me why i rented a car from @Budget and found weed under the drivers seat. Mind you, i was traveling with my child to a different state . Told the representative at the rental location and no documentation was made ! This highly negligent and unsafe !

@snappakazoo We apologize for the delay in our response. Our Emergency Roadside Service is always available to assist your operational issues. Please contact them at 1-800-354-2847.

@Budget Good morning. I rented a Tesla in Charlotte NC and guest mode is NOT enabled. Removing much of the advantage of renting a Tesla. Anyway to fix?

@VochoPerron We apologize for the billing issues you encountered. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

The final deal of the month is here! 👏👏👏 Get up to 25% off your rental. Get booking before it’s over! #Sale #Deal #UpTo25Off #TravelTip

@frapqueen13 Hello Julie! Thank you for reaching out, we apologize for the excessive wait time at the Budget location. Please DM/PM with the Reservation or Rental number, the renter’s name, your relation to the renter if applicable, and your phone number or email address. ~Susan

@Budget if anyone is thinking of using this company I would not bother. If you are booking your holiday with @British_Airways what ever you do, don’t pick budget for your car rental. We have been in queue for 1 hour 45 mins and now the 1 man working has left and not come back

@CoachWillyB Hello, we understand your time is valuable and regret any inconvenience this caused. Please send us a private message with your reservation/rental number, renter's name, relationship to renter (if applicable), and email associated with rental. -Nat

@Budget @Avis beware if your rent from here at CLT airport. 45 minutes waiting in line with probably another 45 minutes to go to get to the counter. Here’s a business tip for the rental car business; you need available rental cars!! HORRIBLE customer experience.

@REDINASEAOFblu1 Hi! We are glad to hear that your issue was resolved. We look forward to renting with you in the future. Have a great day!--Bridget

@Budget Budget did reimburse me for the charge. Thank you. I will continue doing business with you.

Promise us you'll unplug more in the new year. May we suggest a road trip or ten? #ThisAnd #Unplug #Mindfulness #OOO #Travel

@ShadeTreeNJ Hi. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Kami @Budget I had a similar incident with budget recently in Tampa. Not open containers but car never cleaned and honestly I don’t think ever checked in as paper work said I drove over 1000 miles in a week which is not possible as drove 3 miles a day

I would love to thank @Budget for renting me a vehicle with THREE OPENED BEER CANS under the driver’s seat. I could quite literally spend the night in jail if I got pulled over due to your negligence and failure to clean the car!!!!

@jeffmunger We apologize for the long wait times you have encountered. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

Why does take so long to check in to a rental car agency at the airport? Every company sucks. So inefficient @Budget

@mattys_ice_ Hi Matt. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Kami @Budget I would like to thank @Budget for charging me $200 in insurance fees when I clearly denied the coverage when I was checking out