Budget Car Rental

@SlightChancel Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to Btr-customerservices@avisbudget.com. Please, include details of the issue. Xavier

Used @Budget to move to AZ from TX and I don’t think the experience could have been worse… delays for no reason, making me hunt for the equipment myself, and nobody would talk to me long enough to get anything done. I’d say do not use them if you want a seamless move

@mattfetty Matt, we deeply apologize for the inconvenience caused by the unavailability of your reserved vehicle. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

Still waiting to hear from @Budget

@ShazLateef Hello, please DM us, and confirm your name (first and last), and for security, please confirm your Fastbreak number. If you do not know it, please confirm your email. Xavier x.com/messages/compo…

@Budget Confirmation number is in original post

@Budget Called three different times and got three different answers. I was quoted late fees ranging from $50 to $200 for the same situation. Terrible customer service and no consistency. First and last time renting with Budget. Confirmation Number: 219773971.

@MossxTazi @Reider1985 @discovercarscom @Avis Hi, we’re sorry about your experience and the frustration caused by not receiving the vehicle. Please send us a private message with your details so we can review and assist. – Dee

@Reider1985 @discovercarscom @Budget @Avis They played with the wrong person. Unluckily for them, we’re in Europe with strong consumer laws. They can go play this game with their Thai customers. Not here.

@discovercarscom @Budget @Avis @GoAvisBudget I prepaid €860.29 for a car in Málaga (booking D014575076). I arrived on time with a valid licence, ID and payment cards. The car was never handed over — and nobody will refund me. Here’s what happened 🧵 Budget’s own stamped paperwork says the booking was “cancelled for improper use of the vehicle” — a car I was never handed. You can’t misuse a vehicle you never received. I only stated ordinary business + personal use, which no rental contract prohibits. Meanwhile @discovercarscom, who took the €860.29, first blamed my payment card, then closed the case. Two different excuses, neither valid — and still no refund for a service that was never delivered. The money is sitting with the intermediary. I’ve now opened a chargeback with my bank and filed formal complaints with @consumoresponde (Junta de Andalucía) and @eccspain (Centro Europeo del Consumidor) for non-delivery of a fully prepaid service and wrongful refusal to refund. All I’m asking for is the €860.29 back — the amount I prepaid for a car I never received. @discovercarscom @Budget @Avis @GoAvisBudget: refund it and stop frauding consumers assuming they can’t defend themselves.

@Chronoo Hello Patrick. We're so glad you were able to connect with one of our agents and get everything resolved! — Will

@Budget Managed to talk to a very helpful rep of @budget now and have filed a police report online... surprisingly smooth even as a foreigner. what a lot of time spent on admin

Always a first. Broken window and searched rental car Now to get hold of Budget then file a French police report. Luckily nothing stolen

@SoCalBearsGal Hi. I apologize for the issues you've encountered. We'd be happy to address this directly. Please DM us your reservation/rental agreement #, renter name, relationship to renter (if applicable), and email associated with the rental so we can better assist. -S.R.

@TweetcareCs7585 @Budget Making me pay for a package to repair the rental of the battery dies or the tire goes flat is complete theft. I should've said no and left it on the side of the road if something happened. Why should the customer be responsible for your common maintenance issues?

Rented a car through @Costco at @Budget . After all the up charges, the first car smelled like vomit. Second car was scratched up w/ dirty stained interior, bad windshield wipers & squishy brakes. Yes, its july, but it rained & was foggy and the road twisty. @Budget didnt GAF 🖕🏼

@danielleobrown Hi Daniellewe understand your time is valuable and regret any inconvenience this caused. Please send us a private message with your reservation/rental number, renter's name, relationship to renter (if applicable), and email associated with rental. -S.R.

@Budget waiting at port Canaveral for pickup over 45 minutes - what is going on budget !

@MikeGrue Hi Mike, we apologize that there were no vehicle available at the location. Please DM/PM the reservation, rental agreement number, name on the rental, relationship to the renter, the renter's email address, and details of your experience for further review. ~SD

@Budget did you run out of car rentals in Minnesota? Might want to talk to the staff at the Minneapolis airport

@iamalexdean @Enterprise That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -Will

Give raises to your entire staff at your American Fork location @Enterprise 🔥 in a pinch to get a van for our family of 9 for a week long trip and due to a horrible experience with a previous rental company (@Budget) they set us up with a free upgrade and free day. Amazing 🙏🏻

@LedesmaEmilio Hello CaptainChem We are sorry to hear that we did not have a vehicle for you. Please DM us your reservation number, as well as the name on the reservation and email address, and we will look into this for you. Thanks Blake

Real life Seinfeld episode. Came to @Budget for a car rental and they told us they do have our reservation, they just don’t have the car available. #whatajoke

@acprclass Marlo, I’m sorry for the delay and the frustration this has caused. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@Budget landed at BWI two hours ago. Two- hour long lines one inside one in the garage. Didn’t have the car I reserved. Missed my hotel provided dinner. Please make this right.

@georgeforbis Hello George! We apologize for the excessive wait time that you encountered in Seattle. Please DM/ PM with either the Reservation or Rental number, the renter’s name, your relation to the renter if applicable, and your phone number & email address, so we can help. ~Susan

@Budget @goldin_sharon Never ever ever ever use @Budget again .. this is the line in Seattle. We’ve been waiting over an our and we made it through the line. Still waiting for them to actually get us the car. No help

@budget miss if I miss my appointment, I will ensure that budget is responsible for all my losses as this is not acceptable

@TnEverett36 Hi, We’re sorry to hear this and apologize for your experience. We’d like to help—please DM us with your reservation or rental agreement number, full name, phone, email, and your relationship to the renter (if applicable) so we can review this. – Dee

Never renting a car from @Budget ever again. Always a headache

@DanOBrien165476 Hi Dan, We’re very sorry for the wait time at BDL and understand how frustrating this is, especially with a prepaid reservation. Please DM us your reservation number, full name, phone, email, and relationship to the renter (if applicable) so we can review and assist. – Dee

@Budget standing in bdl with about 30 people waiting over 30 mins for a car that’s pre paid and reserved. 3 people at the counter - ridiculous! Staff your counters!!!!

@HU5Kerman Hi Jeff Neuhaus, we apologize that we did not have a vehicle available at the time of pickup. Please DM/PM the reservation, rental agreement number, name on the rental, relationship to the renter, the renter's email address, and details of your experience for further review. ~SD

@Budget In bed at 5:29. Been a long 23 hours.

Hey @SouthwestAir we are on WN2819 and got placed on a different plane in Chicago due to mechanical issues. We waited over 4 hours for a new plane and then diverted MCO due to storms and landed in Tampa for 2 hours. We’re still in Tampa. We got a meal voucher that’s it. help.

@marisa706 Hi Marisa, we are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Budget hi can you check your record confirm that I didn’t take the car please

@Budget hello I need help, I rent car through @bookingcom on 2nd July was refused the vehicle at your counter and was advised to cancel the booking. I never received the keys, and never collected the car. I still received ur automated email ask me to return car but I never took

@MrTeezy4Sheezy Hello Taylor! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Please DM./PM with the Reservation or Rental number, the renter’s name, your relation to the renter if applicable, and your phone number or email address. ~Susan

The plot thickens! First the manager at the @Budget counter told me it was “impossible” to get me the car I booked because there were none in the fleet. But after speaking with customer service I called the manager back and he said he “may” be able to get one. WTF?! @Budget

@Hannah92035694 Hello Hannah! We apologize for any unexpected charges. Please DM the rental/reservation number, name listed, your relationship to the renter and email address along with the complete details of the issue. ~RG

@Budget No no no, you cannot steal my money. I have to call back AGAIN to get refunded for the car YOU were unable to provide?? What HORRIBLE customer service.

@tcamp1872 Hi Taylor! We apologize for the wait time. Please provide your reservation number, name listed and email address, so we can reach out to the management team to ensure that they review their staffing and address any issues there may be. ~RG

@Budget I’ve been waiting in line for 45 minutes for my prepaid 11:30 car rental. Still 5 people ahead of me. Absolutely ridiculous!