Budget Car Rental

@m_corn39 Hello! Thank you for reaching out, we apologize for any issues that you encountered with your recent rental. Please DM/PMwith the Reservation or Rental number, the renter’s name, your relation to the renter if applicable, and your phone number or email address. ~Susan

@online_adv7881 I talked to your “Customer Service” already. They promptly told me it was my fault for not reading the contract. Said @Budget does not guarantee the car you confirm is available. This seems a bit like fraud to me. #Budgetrentalscam.

@Budget, why do you take and confirm reservations for vehicles only to tell me when I get to the window that that vehicle is not available! I have to take a car that costs me more! Why do I have to pay more because YOU fucked up a reservation! or was it never there at all?

@giraluna_00 @Avis Hello We are sorry to hear that you had a long wait to get your vehicle. Please DM us your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Thanks Blake

@Budget @Avis Unbelievable. Over an hour waiting at Indianapolis Airport. Only TWO counters open, shift change in the middle of it, and terrible service on top. This is how you treat customers after a long flight? #IND #CustomerService

@itslaurynbass It is incredibly disappointing to hear that your interactions with Citra and Jace fell short of our standards. Please DM us your rental agreement number, your name, and the email that was provided for this rental along with details of the issue you experienced. ~Rory twitter.com/messages/compo…

In a minute, the manager named Citra at the @Budget location at 437 W Pike St, Lawrenceville, GA 30046 will be the reason I’ll never work with the company again. So rude, and unfortunately I see other bad reviews referencing her. Spoke with GM Jace as well—not a good rep either.

@reinstoss Hi Roger. We are sorry to hear your bill was higher than expected. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Budget I was charged 534 for a car instead of 164. Can you please help me?

@theorlandoderal We apologize that we are unable to view the private message. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@Budget Hi Nat, I already sent @Budget a private message with my info and have not received a meaningful response. I will send it again. I need this escalated beyond a generic reply. A 1 day free rental is not an acceptable-not a resolution for my experien. I am requesting a full refund.

@Budget I’ve been a loyal customer for years. On Mother’s Day, you gave me a mechanically defective vehicle, failed to document my upgrade in your own system, dropped my customer service call, and offered me 1 day credit as a resolution. Case #81796334. This is unacceptable.

@islandkyleohio @Hertz @enterprisecares To answer your question accurately. Please DM/PM your reservation, rental agreement number, name on the rental, relationship to the renter, zip code, details of your experience, and email address for further review. ~SD

@Budget would you say an equivalent to a Genesis E80, in the “luxury elite” category is a Hyundai Iconiq? What about you @Hertz? @enterprisecares?

@dazza606 We apologize for the trouble during your recent rental pickup. We would like to look into your transaction details. Please send us a private message with your reservation/rental agreement number, the renter's name, your relationship to the renter, and the email address. ~Rory

@PoliticsScot @Budget Cheers Full time whistle gone yet 😉

@Budget unbelievable booked a car 7 months ago and not available Your receptionist is refusing to help From UK and in USA so can't phone customer service without costing a fortune

@Johnny1Santiago Hi Johnny, we’re sorry for the delayed response and the vehicle condition you experienced. This isn’t our standard. Please DM us your rental details (name, number, email, phone) so we can review your case and assist further. – Dee

@Budget I can’t believe the condition of the vehicle we picked up yesterday in Puerto Rico. It has a significant amount of pre-existing damage, including multiple deep dents, scratches, and scuffs across the entire body. I have taken detailed photos to document. Unacceptable.

@baldinghikers Absolutely! You can head over to our website at budget.com, which should have all the answers and details you need. – Will

@Budget anywhere to get some advice on rental, would like to confirm restrictions, deposits, cross border travel etc prior to booking, cheers

@shisha25711 Hi there, thank you for reaching out and please accept our sincere apologies for the delayed response and the frustration regarding the charge. Please send us a private message with your reservation/rental number, name, phone number, and email so we can review. – Dee

@Budget I was also charged and would like my money back NOW!!!!!

Don’t use @Budget they charge you twice for the same rental and their customer service isn’t helpful.

@Roberthigg Hello Robert! We apologize for the excessive wait time that you encountered. Please DM/PM with the Reservation or Rental number, the renter’s name, your phone number & email address. Also, please provide us with the details of your experience or your issue, so we can help. ~Susan

@Budget Tempers running high in line. Very angry people. Zero communication From staff.

@Budget at Indianapolis Airport. Fastpass office closed. 40 minute wait in line. +++

@CynthiaLBu17210 Hi Cynthia. We are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, renter's name, relationship to renter (if applicable), and email associated with rental. -Bridget

@Budget How frustrating to be stranded in Burlington VT because the airport can't honor my confirmed reservation. Arrived in the PM on Saturday. Waited an hour to then be told that there were no cars available. Today, no associate can help. Thanks for ruining my vacation plan.

@metaltrad3r Hi Jonathan, we’re sorry for the delayed response and the experience you had at our Phoenix location. This isn’t the service we aim to provide. Please send us a private message with your rental details so we can review and assist further. – Dee

@Budget Your service at PHX sky harbour right now is a complete circus. Call the manager, half the staff is sleeping.

@BrianDavis1212 Hello Brian! We apologize for the excessive wait time that you encountered. Please DM/PM with the Reservation or Rental #, the renter’s name, your phone number & email address. Also, please provide us with the details of your experience or your issue, so we can help. ~Susan

@Budget I’m being told I need to wait more than an hour for my rental at @AshevilleAir because you don’t properly staff this place to get cars ready. Literally told I should use someone else. #wtf

@carter_kenyon Hello Carter, we are sorry to hear about the condition of the vehicles received. For further assistance Please email socialinfo@budgetgroup.com with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #174660 *Izzy

@Budget so disappointed in what I remember being great service. 2 different cars in 2 different days absolutely reeking of weed. Only posting because I would want to know if it were my company.

@sharon_chun19 Hi Sharon, we understand your time is valuable and regret any inconvenience this caused. Please send us a private message with your reservation/rental number, renter's name, relationship to renter (if applicable), and email associated with rental. -S.R.

@Budget why would you only have one employee working? Get it together.

@RonStreetGlide Hello! Thank you so much for taking the time to let us know about your positive experience! It means a lot to us! We really appreciate you choosing to do business with us! Safe travel! ~Susan

@Budget thanks for the upgrade. We found a duck we left in the Jeep. Hopefully it will stay there. A Marketing tool would be to include a duck w a Jeep rental.

@XE2K Hello. Please accept our sincere apologies for this oversight. Please contact Roadside Assistance at 1-800-354-2847 at your earliest convenience. They will coordinate a vehicle exchange or provide immediate guidance to resolve this issue for you. -Vee

@budget @Avis Do I need to worry with my rental with expired license plate?

@HighPower1967 Hello. I'm sorry to hear about the unexpected charges. For further assistance, please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@Budget At pick up, the car fuel was at 1/4. I called and was told it was noted on rental. Mentioned it at return too. I put fuel in up to 1/2 a tank. Got charged anyway. It's kind of a #scam to tell me the tank is full when it's at a 1/4 and then charge me. Never again.