Budget Car Rental

@DrTurkdogan We’re sorry to hear about your frustration regarding the charges on your rental. Options added to the agreement should be reviewed with the customer. We would like to review what occurred. Please DM the email or phone number you provide so we can look into this. ~Rory x.com/messages/compo…

@Budget @Avis structured financial fraud at LAX! Counter agent lied, claiming $670.65 was a "refundable deposit". Instead, they stole my deposit by charging me for daily e-Toll/Roadside packages I explicitly declined & NEVER used. Case 82611397. @FTC @BBB_US #ConsumerFraud

@nemancasi2 Hi Ali. I apologize for the issues you've encountered. We'd be happy to address your concerns with you. Please send us a DM with your reservation/rental agreement #, name of renter, relationship to renter (if applicable), and email associated with rental to better assist. -S.R.

@Budget @Avis structured financial fraud at LAX! Counter agent lied, claiming $670.65 was a "refundable deposit". Instead, they stole my deposit by charging me for daily e-Toll/Roadside packages I explicitly declined & NEVER used. Case 82611397. @FTC @BBB_US #ConsumerFraud

@sflaxy We apologize for any inconvenience the timing of the break may have caused and appreciate your patience and understanding. Please DM us your Budget rental agreement number, name, and the email that was provided for this reservation so we can look into this. ~Rory x.com/messages/compo…

I’m disgusted by the @Budget at @charlestonairport there are 25 people in line waiting and the 1 person working just left for lunch. Unacceptable. There is another worker in the office taking a sweet time eating lunch

@realjohnbarrett J, we are sorry to hear your experience with us has been less than positive. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@budget, I reserved a normal car, but gave me an electric one. When I realized, they offered to trade it out so I drove an hour and no car. Now I’m not driving the rental but will still return it below the charging level, and @budget plans to charge me. Total BS

@NikkiDavis25800 Nikki, I am very sorry to hear about the frustrating experience you had during your recent rental. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

@Budget make a botched pre-paid car rental right! SNA location gave away our reserved vehicle and had “nothing left” that could accommodate our family of 5 + luggage - Despite a same size SUV on the lot. Rude customer service. #midnightride-share

@dseech23 Hello Rana, I am so sorry to hear about the excessive wait time you are encountering at the Charlotte Airport location. I can imagine how frustrating this must be. We have asked the management to send reinforcements. ~Susan

Hey @Budget can you get another person out here at the Charlotte Airport? This is ridiculous.

@Brian86494090 @Hertz Hello Brian I am glad that Nick stayed late for your flight and that you were able to get your vehicle. Thank you for renting with us and I hope you have a great time during your rental. Sincerely Blake

@Budget @Hertz is saving the day. Nick in Eugene is staying late for me. I could actually talk to the local desk when I called them. They have my loyalty!

@Budget I booked my entire trip based on guidance from your agent that I’d be able to pick up my car after the desk closes in Eugene. Now being told no one will wait for my flight to land and I’ll be stranded at the airport for six hours until the desk reopens in the morning.

@McSnake Hi @McSnake, we apologize for the inconvenience you encountered when trying to get your rental receipt. We are glad to hear that you were able to get this issue resolved. ~SD

Unbelievable! @Budget customer support said they had no way to contact a franchisee for my receipt and then hung up on me. I Googled the ATL location directly and a terrific local agent took care of it in less than 3 minutes! Stop blaming franchises for your terrible support!

@ChrisPowell1166 Hi Chris, thank you for reaching out and we apologize for the frustration. Please send us a private message with your rental number, name, email, phone, and relationship to the renter so we can review and assist further. – Dee

@Budget Can you please explain why we never received any refund although the car was back a day earlier than was booked?

@marc_pessah @Avis Hi Marc, we’re sorry for the delay and frustration with your vehicle not being ready. Please send us a private message with your reservation number, name, email, and phone so we can review and assist further. – Dee

@Budget or @Avis do you guys not prepare for any of your reservations?! I am at SJC (SJ Airport) and no one’s car is ready. My reservation was scheduled to be picked up at 7pm. It’s 8pm. Get your shit together.

@scottsitner We're sorry to hear about your experience. We'd like the opportunity to review what occurred. Please DM us your Budget reservation confirmation and the rental agreement number, the name of the renters, and the emails that were provided for the reservation and rental. ~Rory

@Budget Cheated at sfo last night by jero**. Asked to change name in reservation to use partners card as he lied and said we could not on my reservation so he changed reservation and upped price by 350. “I got you taken care of”. Yes he did. Well done. Literally same car

@AlisonB125 Hi Alison, I apologize for the issues. Reach Budget UK at customer.care@budget-emea.com or DM us your reservation/RA#, renter name, relationship (if applicable), email, and a brief summary so we can assist. -S.R.

@Budget tried to phone the UK number several times but unanswered. I want to contact you because I’m trying to submit your online contact form but when I hit “send” I get an error message which says “Oops! We seem to have a problem - sorry but we can’t seem to find that page”

@SlightChancel Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to Btr-customerservices@avisbudget.com. Please, include details of the issue. Xavier

Used @Budget to move to AZ from TX and I don’t think the experience could have been worse… delays for no reason, making me hunt for the equipment myself, and nobody would talk to me long enough to get anything done. I’d say do not use them if you want a seamless move

@mattfetty Matt, we deeply apologize for the inconvenience caused by the unavailability of your reserved vehicle. Please send us a private message with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), and email associated with rental. -Vee

Still waiting to hear from @Budget

@ShazLateef Hello, please DM us, and confirm your name (first and last), and for security, please confirm your Fastbreak number. If you do not know it, please confirm your email. Xavier x.com/messages/compo…

@Budget Confirmation number is in original post

@Budget Called three different times and got three different answers. I was quoted late fees ranging from $50 to $200 for the same situation. Terrible customer service and no consistency. First and last time renting with Budget. Confirmation Number: 219773971.

@MossxTazi @Reider1985 @discovercarscom @Avis Hi, we’re sorry about your experience and the frustration caused by not receiving the vehicle. Please send us a private message with your details so we can review and assist. – Dee

@Reider1985 @discovercarscom @Budget @Avis They played with the wrong person. Unluckily for them, we’re in Europe with strong consumer laws. They can go play this game with their Thai customers. Not here.

@discovercarscom @Budget @Avis @GoAvisBudget I prepaid €860.29 for a car in Málaga (booking D014575076). I arrived on time with a valid licence, ID and payment cards. The car was never handed over — and nobody will refund me. Here’s what happened 🧵 Budget’s own stamped paperwork says the booking was “cancelled for improper use of the vehicle” — a car I was never handed. You can’t misuse a vehicle you never received. I only stated ordinary business + personal use, which no rental contract prohibits. Meanwhile @discovercarscom, who took the €860.29, first blamed my payment card, then closed the case. Two different excuses, neither valid — and still no refund for a service that was never delivered. The money is sitting with the intermediary. I’ve now opened a chargeback with my bank and filed formal complaints with @consumoresponde (Junta de Andalucía) and @eccspain (Centro Europeo del Consumidor) for non-delivery of a fully prepaid service and wrongful refusal to refund. All I’m asking for is the €860.29 back — the amount I prepaid for a car I never received. @discovercarscom @Budget @Avis @GoAvisBudget: refund it and stop frauding consumers assuming they can’t defend themselves.

@Chronoo Hello Patrick. We're so glad you were able to connect with one of our agents and get everything resolved! — Will

@Budget Managed to talk to a very helpful rep of @budget now and have filed a police report online... surprisingly smooth even as a foreigner. what a lot of time spent on admin

Always a first. Broken window and searched rental car Now to get hold of Budget then file a French police report. Luckily nothing stolen

@SoCalBearsGal Hi. I apologize for the issues you've encountered. We'd be happy to address this directly. Please DM us your reservation/rental agreement #, renter name, relationship to renter (if applicable), and email associated with the rental so we can better assist. -S.R.

@TweetcareCs7585 @Budget Making me pay for a package to repair the rental of the battery dies or the tire goes flat is complete theft. I should've said no and left it on the side of the road if something happened. Why should the customer be responsible for your common maintenance issues?

Rented a car through @Costco at @Budget . After all the up charges, the first car smelled like vomit. Second car was scratched up w/ dirty stained interior, bad windshield wipers & squishy brakes. Yes, its july, but it rained & was foggy and the road twisty. @Budget didnt GAF 🖕🏼

@danielleobrown Hi Daniellewe understand your time is valuable and regret any inconvenience this caused. Please send us a private message with your reservation/rental number, renter's name, relationship to renter (if applicable), and email associated with rental. -S.R.

@Budget waiting at port Canaveral for pickup over 45 minutes - what is going on budget !