Free People

@socalmom77 Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople you sent the wrong size, now I’m trying to exchange it for the right size and your chat is unhelpful and keeps initiating a refund?? I do not want a refund, I want the right size. I want the right one sent to me before I ship back the set FP sent that is wrong.

@RachelNoelle__ Hi Rachel. We are sorry to hear this. Could you please send us a private message with your inquiry so we can assist you?

@dawnjosephine11 Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople Can you please explain why I can’t order your Levi shorts to deliver to Montana. It is in the United States of America!!

@peytonhanko Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@SophieS41547 Hi Sophie, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

Never buying from @FreePeople again. Sent my return 3rd March, tracking shows it was received 4th March. Now 21 April and still no refund and all head office say is we can’t process it till it’s received….this is ridiculous #companiestoavoid #freepeople

@CathW0015 @Evri__Delivery Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople @Evri__Delivery My order (Worth over £500) was delivered in an opened parcel with most items missing (7 items). Only one item was left inside. I reported this immediately with photos and video evidence, yet I've been told "it shows as delivered" and refused help.

@babenois Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople How long does it take to process a Return once the package is received at your end?

@landedonmarz Hi. Could you send us a private message with your inquiry so we can assist you?

why did I order something that said "in stock" at the time of purchase and now when I check the status of my order it says "back ordered" @FreePeople

@Lois_Bellamy Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople Disappointed with your customer service. Received an incomplete order (only half a set), paid for express delivery, and was offered either a full return or 20% off despite 50% missing. No refund on express delivery, no goodwill. Not the experience I expected.

@NBird66287 Hi Nicola, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further. We look forward to hearing from you!

@FreePeople I need to return a couple of bits from my last two orders. The order confirmation didn’t come through on either of them, so could you tell me how to create a return? If it helps my email address is nicolawilsonbird@outlook.com Thanks so much and it’s the last 2 orders

@bliss3s Hi Angela. We are very sorry to hear this. Could you send us a private message so we can assist you further?

@Smacky1776 Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@FreePeople I need someone to contact me asap about the quality of your product. These were purchased for Christmas for my daughter and have been washed twice. These pilling on these $150 pants is ridiculous. Please dm me and I’ll get you an order # for a full refund!

@legallybombb Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

if i buy something on sale & it’s marked down further, not understanding why i can’t get a price match. @FreePeople

@CMroark1 @LaurenJoyce00 Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@LaurenJoyce00 @FreePeople Same story. No help, no concern, no item. I’m about to dispute the charge.

@FreePeople ordered from yourself on the 29th of November. My order is now lost and no one is helping !!!!

@alicia_techlady Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

Anyone else having ongoing refund issues with @FreePeople? Multiple returns confirmed delivered via tracking, yet no refunds issued. Customer support takes 90+ minutes, and calls dropped during the process are never returned. Curious if this is a broader issue.

@LaurenJoyce00 Hi Lauren, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@kaybellezza_ @OldNavy @UnderArmour @Crocs @Target @ultabeauty @Walmart @lululemon @OnTrac_Shipping @LaserShip Hi, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@OldNavy @UnderArmour @Crocs @Target @ultabeauty @Walmart @lululemon @FreePeople can you all PLEASE stop using @OnTrac_Shipping @LaserShip

@brattip @DICKS Hi Jen, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@DICKS @FreePeople I will never purchase anything from these stores ever again!i bought my daughter a backpack in sept. went 2 school today and it completely ripped,called dicks and I only had 90 days to exchange it. the amount of money these costs I should B ablr get a new one.

@Married81658 @couponfollow Hi Carol, thank you for reaching out to us. To better assist you, could you please send us a private message? We’ll be happy to look into this further and provide support. We look forward to hearing from you!

@freepeople searching for a discount code - any available? couponfollow.com/site/freepeopl… via @couponfollow

@Schuylerroad17 Please DM us your email address and order number, we would be happy to assist! Be sure you are a follower of the brand so we can continue communication privately.

@FreePeople I placed an order 5 minutes ago - and I cannot change the order. It’s ridiculous that I am unable to change the color when the shipment has not even remotely begun to take place. Not good customer service.