Gap

@nightcrawleroni Hi Jasmine, We’re really sorry to hear you feel this way. Please send us a DM so we can talk directly and support however we can. Jesus - GAP Customer Relations.

I work really hard. I just don’t live up to managements idea of @Gap. I never felt embarrassed for asking a question.

@ksfdon Hi Chaz! Sorry you grabbed the wrong size—we know that’s frustrating. We don’t receive restock details, but if you share the style number (s/XXXXXX-XX), we’ll pass your interest to our product team. Looking forward to your reply!

When can we expect a re stock on the baggy sweat shorts? I bought ghe wrong size @Gap

@PacificGirl2021 We are concerned to hear your waiting on your refund. We understand the frustration. So we can look into this for you, please send us a DM with the 7-digit order number and email address that is associated with the order. Thank you and we look forward to your message.

I'm never shopping at @Gap again they received my return over a week ago and no email, no refund.

@animationaddict Hi there, we are sorry to hear about your experience and sincerely apologize. Please DM us with your order number and the email address you used to place your order, along with details about your experience with the representative so we can look into this for you.

@gap your employee misrepresent order status stating that it got lost. It was delivered to the wrong address now they don’t know what’s happening and are refusing to reimburse us. Sending us down rabbit holes, demanding that we do the legwork while u refuse to take responsibility

@loveciara1 Hi there, we understand wanting an update on your return, however, we are unable to provide you with order details unless we can verify your information first. If you would like us to look into this for you, please DM us with the email address you used. We hope to hear from you!

@Gap I’ll just file a claim with my bank and will never shop with you again. Simple. Looking forward to yall going out of business again.

Never shopping with @Gap ever again, bro. Worst customer service ever! Sent me old Beis clothes from their basement and now they wanna hoard my money on the return ?! Let them know that little 15 mins of re-fame is up! #gap

@loveciara1 Thanks for your reply. We’re truly sorry for the frustration. Returns can take up to 15 business days to process, and we’ll email once completed. If you don’t hear back by then, please DM your order # and your email or phn# so we can research further. Thank you for your patience.

@Gap I’m not sharing any private information through this app but the Order # is 1PBVF7K. Items have been returned 3 weeks ago and still not refunded and I spoke to a very rude and snarky rep (Julie) yesterday who just confirmed that I won’t be shopping with Gap anymore.

@KR_AS_H Hi Nicole, we are so sorry to hear you didn't receive your package! When orders are delivered to the incorrect address, we want to give the carrier time to correct any errors. If you don't receive it within 48 hours of the delivery scan, you can file a claim at that time.

@Gap please review your policies. I received notification that my order was delivered. I checked front door and the garage door. It was not there. The proof of delivery pic is of a building's mailroom... somewhere, NOT my house. Why do I have to wait 48 hours to submit a claim?

@KJAIIDay @OldNavy We are concerned to hear this. So we can help look into this for you, please send us a DM with the order number and email address associated with the order along with more details. Thank you and we look forward to your DM.

@OldNavy @GAP can someone please help me find my lost order? You’re new customer service model is 🚮

@ThelastAveatar Hello there, we’re so sorry to hear about your in‑store experience. We’d appreciate the chance to make things right and document your feedback. Please send us a DM when you have a moment so we can assist you further.

black cashiers at the @gap in #ardmorePA always act like its a problem when price matching

@IPNetGeek @OnTrac_Shipping Hi there, we're concerned to hear about your delivery experience and we'd like to hear more about your experience. Please DM us with your order number, email address and any additional details about your experience so we can share this with the appropriate leaders.

@Gap They tell me they will look into it and they do not. They've done this with other orders. I cannot get @OnTrac_Shipping to call me to address this with the local delivery facility.

@OnTrac_Shipping I'm not sure what to do. I have multiple cases with your company, but drivers put packages literally in snowbanks and under cars. Chatting on the tracking site is useless. There is a shoveled, salted walk with porch and sign that says to deliver there.

@CarrieHKelly You can find the Mid Rise UltraSoft Denim Baggy Trousers (Style #863841) in Dark Indigo on our website by searching the style name or number. Be sure to sign in to your Rewards account when you’re ready to order for perks. Not a member? You can join for free on our site.

When will you get these back in stock? ... @Gap #jeans #womensclothing

@BruceMcQuillen Hi Bruce, we are so sorry to hear that it appears that your order never shipped and when you filed a claim, it was denied. Please DM us with your order number and the email address you used to place the order so we can look into this for you. We look forward to hearing from you!

@Gap explain to me how refund request for an order that LaserShip never received gets denied by The Retail Equation and that is the final decision. The tracking clearly shows LaserShip did not receive the items. This makes absolutely no sense.

@tarheel_texas Hi, thanks for speaking up! If your order doesn’t arrive within the expected delivery window, please DM us your order # and the email used at checkout so that we may research further. We'll be sure that your feedback is shared with the team and thank you for shopping with us!

@Gap Seriously? Are you truly shipping my order via the US Post office? They uhh lose all deliveries 📦 . Note to self: DO NOT ORDER FROM GAP It won’t arrive. Stress incoming.

@LadyPoetry86 @TMwrak @grok Hi @LadyPoetry86, we're sorry to hear that you have an issue and have not received a response. We're concerned and would love to further look into this for you, please send us a private message with your order number and email address. We look forward to your DM!

@TMwrak @Gap @grok They still have yet to respond to me and I still can't get an answer from anyone! I am not going to give it up! I want a redelivery or refund!

@gap is there any reason why you are holding my refund hostage?! Its been over 60 days now... Anyone know the contact info for the CEO? @grok can you help?

@NvrBeenYoBizn Hi, we're glad you spoke up about the issues you've had with your pajamas! We stand behind the quality of our products and recommend visiting a local store for an evaluation by a manager or, if purchased online, DM us the order # and email address so we help with other options!

@Gap I received some PJS for Christmas and they have ripped terribly. I’m not a fussy individual but I definitely expected more from your product. I am a credit card holder and a loyal customer of many years. Is it too late to return my pjs if so how can we fix this issue??

@TMwrak @OldNavy @BananaRepublic @GapFactory @Athleta We are sorry to hear this. If you change your mind, please send us a DM with the order number and email address that is associated with your order along with more details. Thank you and we hope to hear from you.

@TMwrak @OldNavy @BananaRepublic @GapFactory @Athleta We are concerned to hear about your experience. So we can look into this for you, please send us a DM with the order number and email address that is associated with your order along with more details. Thank you and we look forward to your DM.

@LadyPoetry86 Hey, we're sorry to hear that you have not received your refund. We're concerned and would love to further look into this for you, please send us a private message with your order number and email address. We look forward to your DM!

@DEANNAWAWA @DEANNAWAWA Thanks for your reply, Deanna! For your security, please send us a private message with the order number along with the email address provided at checkout. We look forward to hearing back from you. Nicole, Gap Customer Relations.

@Gap we just went to your store and cashier tried to order a sweatshirt 4x for us and system did not allow. She had my husband go to purchase online and sweatshirt(same one) was more money. Can you help? He’s frustrated. TYVM.