Gap

@nati_nina We're concerned to hear you did not receive your package. We understand how frustrating that can be. So we can look into this for you, please DM us with the 7-digit alphanumeric order number and email address that is associated with the order. We look forward to your DM.

Thank you very much @Gap ! How about hiring a better shipping company rather than Lasership? 7 tank tops for 3.89 that I will never receive! And guess what? The promo has ended. It’s gone! So I cannot have my TANK TOPS FOR 3.89 anymore! I just have to accept the refund.

@seoulsmatt Hi, we're really sorry to hear that your wife recieved the wrong items, as an All Access member we would never want this to happen. We would love to connect with her, please tell her to send us a DM with her order number and email address. We look forward to her message!

@HoffThaChain Hi, we're sorry to hear this. We suggest you to try clearing your cache and history then try to to enter the address. If it continues, please give us a call at 1-800-OLDNAVY so we can help place your order by phone.

@BetulLewis Hi Betul, thank you for reaching out, and we’re sorry to hear about your experience with your Gap Turkey order. This platform supports U.S. and Canada customers only, so we recommend contacting customer service through the link on the page where your order was placed.

@Gap I am having a terrible online shopping experience with your GAP Turkey store. Do you check the quality of customer service here?

@Be_tru2u Hello, to reach out Customer Relations team you can call us at 1-800-GAPSTYLE and ask to speak with a Customer Relations team member Monday-Friday from 9:00 a.m. to 9:00 p.m. & Saturday, 10 a.m. to 8 p.m. If you have any questions, please DM us your email address and phone number

@Gap how do I reached someone in customer relations. I was told by customer service that I cannot placed an order, make returns even though it comply with your return policy, and request for a price adjustment ?

@HollyHogan93 We’re so sorry about this, Holly—that’s definitely not what we want for our customers! Please DM us your order number and the email address used to shop so we can look into this right away. We look foward to hearing back from you!

@Gap I ordered the navy and black colour way an have received this? This wasn’t even advertised on the website

@IrmaGrace26 Hi Irma, thanks for sharing this feedback with us. We appreciate you letting us know—name badges can definitely help make connections easier. We’ll be happy to share your interest in seeing team members wear name tags with the Westfield Valley Fair store leadership team.

Not one employee in @Gap Westfield is wearing a name badge. How are we supposed to know who’s who?

@MimiiLulu We're glad you spoke up. Mimi! We regret hearing of the difficulty encountered with your order. Please DM us with the order number and email address provided at checkout so that we may researrch forward. We look forward to your reply!

@Gap i am very disappointed. I ordered two things today, it let me process and gave me the correct total but once payment through, it said only one item got confirmed because the second item is sold out. If someone is middle of payment, why will you sell that item to someone else???

@NCoArmyTIizes Hello, thanks for reaching out. The Gap x Victoria Beckham collection will be available globally online and in stores, including China and Japan. We don't know the exact date, however, we recommend checking the website and your local stores for more details.

Dear @victoriabeckham and @Gap please launch the collection in Asia T.T

@paoonofre Hello, thank you for contacting us. The Gap x Victoria Beckham collection will be available in stores and online in Mexico, however, we don't know the exact date yet. We recommend contacting your local store for more details.

@Gap will the Victoria Beckham collaboration be available in stores on Mexico? Or it’s just for the US?

@ArnellStephanie Hi Stephanie, we’re sorry to hear your store experience when trying to return a damaged item, that’s not what we want for you. Please DM us your order number, full name, and the email or phone number linked to the order so we can look into this for you. ~ Gap Customer Relations

@Gap disappointed in the quality of your merchandise and staff. Shirt had a hole went to return at Merrick, NY location and was met with nasty manager who refused to take it back. I even asked her to call corporate and she refused. I have been a gap cardholder for over 20 yrs.

@CalumRennie Hi Calum, we're concerned to see that your item arrived wit a sensor tag on it and are glad you reached out. To have it removed quickly you can visit a local store with the item and your shipping confirmation email. If that's not convenient DM us with your order number and email.

@sri8462 Hi there, we're concerned to hear that you haven't received your orders as expected and we'd be happy to look further into your deliveries for you. Please DM us with your order numbers and email address. Once we have this info we can see the best option we have to help.

@Gap three of my recent orders have been marked “delivered” with NO proof of delivery — including one that required a signature. None of the packages were received. This is extremely frustrating and unacceptable. Please escalate and resolve ASAP.

@Ur_Commentator @myntra @MyntraSupport Hello, We are concerned to hear this. So we can look into this for you, please send us a DM with the order number and email address along with more details. Thank you and we look forward to your DM. ~Melissa, Gap Customer Relations

@myntra @MyntraSupport I have received a completely different product when I have ordered a @Gap kid’s jacket. I have been charged for the original product but delivered a cheap product. I have ordered this to cover my kid againstcold weather and now lost the scope. Pathetic 😡😡

@PhilipDiTeodoro Hi Philip! Thanks for reaching out. We’re sorry your refund for the baggy jeans returned to our store hasn’t appeared yet. Refunds can take up to 10 business days to reflect. Please DM us your order #, and the email or phone on the order so we can help. ~ Gap Customer Relations

@Gap I returned a pair of Baggy Jeans 👖 last week at Short Hills. I still haven’t received my return/refund money 💴.

@Amayra755438779 Hi Aarav, thanks for reaching out. We’d like to take a closer look at the shirt and help explore next steps. Please DM us your order number, email address, and which shirt was purchased. We look forward to hearing back from you soon.

Really disappointed with the quality of a T-shirt I purchased from @Gap in March. After just 2 washes, the fabric has deteriorated badly. This is not expected from a brand like GAP. Please look into this and assist with a resolution. #CustomerComplaint #PoorQuality

@ashzombi23 Hi Ash—thanks for reaching out. We know waiting on a refund can be stressful, and we’d like to help. Please DM us your email address, order number, and the items you returned, and we’ll take a look and get you an update. We look forward to hearing back from you soon.

@Gap I am being completely ignored regarding my refund on an order that was messed up. It’s been 3 months since the items were returned…

@TERRY__berry Hi there, we are so sorry to hear that you received the wrong size! We know how frustration that must be when you need the item right away. Please DM us with your order number and email address so we can look into the options available. We look forward to hearing from you!

@Gap when you order size 12-18 months and you receive... ...size 3 years 🤣 I know my one-year-old son would fit into it eventually but he kinda needs it now 🤣

@Steflova13 Hi Esthefanie! Thanks so much for reaching out, we’re really sorry to hear your order seems delayed. That’s never fun, and we’re happy to help. Please DM us your order number, name, and the email or phone number linked to it so we can look into this. ~ Gap Customer Relations

@Gap hello where is my order It’s severely delayed !

@DawgK85086 Hi there, we are sorry to hear that you weren't able to access your refund for an you returned. This is certainly not the experience we would want for you and we would be happy to look into this. Please DM us with your order number and your email so we can see how we can help.

How to get scammed by @Gap 101!Placed an order in 2024 using their gift card. Returned the item and they sent me a link to a new gift card. Tried accessing it today and come to know I cannot open that page.Customer service is now blaming me for waiting to shop until today. #Scam