Genesys

📣 We’ve once again been named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2025 Vendor Assessment. Genesys was recognized for strengths in breadth of offering and omni-channel capabilities. Get the excerpt: gsys.cx/46JLyVG

New story loading… 📍 Perth, Australia 🎬 P&N Group (@PNbankWA and BCU Bank) 🛠️ CX Cloud from Genesys + @Salesforce Stay tuned!

Is your CX story award-worthy? 🏆 The 2026 Orchestrators Innovation Awards are open. Step into the spotlight: gsys.cx/47DcxlR

Last week, we celebrated our new Raleigh office and 25 years in the Triangle. The energy, collaboration, and shared moments showed what #OneGenesys looks like in action across #CX.

POV: You’re in the room where the future of CX gets announced 👆🔥 #Xperience26 brings leaders together to explore agentic AI, orchestration, and what’s actually working. Registration is open with 𝙨𝙪𝙥𝙚𝙧 𝙨𝙖𝙫𝙚𝙧 𝙥𝙧𝙞𝙘𝙞𝙣𝙜: gsys.cx/3NCumKP

What happens when a retailer unifies AI, automation and real-time insight on one platform? 🛍️ @BestBuyCanada streamlined service and empowered agents with #GenesysCloud to deliver smoother, more connected journeys. → gsys.cx/4cVfT7a

Some brands always seem to get it right. 👀 So what's their secret to great customer experiences? AI-powered experience orchestration. See it in action here: gsys.cx/471skud

Which support moment makes you say: “okay… that was actually amazing.” 🤩

Which support moment deserves the 🏆 (and which one gets bounced first round)?

👑 IT'S CX BRACKET SZN 👑 Which experience makes you say, "WAIT… they did that for me?!” 😳✨ Vote on the first two matchups in the polls below 👇

🏁 @ScuderiaFerrari continues their early-season momentum with a P3 finish from Lewis Hamilton and P4 from Charles Leclerc at the #ChineseGP. Built on preparation, innovation, and pushing performance further. 🏎️

🏌️‍♂️ @WestwoodLee finishes 3rd at @livgolf_league Singapore for the @MajesticksGC — his best result since returning to competition. Battling a wrist injury, he pushed the limits and continues the pursuit of the next level. ️‍⛳🥉

From Caesars Forum to The Venetian Expo. A full week of CX and healthcare conversations in Vegas. 🎰 Thanks for making #EnterpriseConnect and #HIMSS26 count.

Skip the buzzwords. See the demo. 📍 Booth #607. #EnterpriseConnect

What if #AI could actually 𝙛𝙞𝙣𝙞𝙨𝙝 a task? ✅ We're talking real action. More than just automation + responses. Join us, and Mike Szilagyi to learn more about the shift to agentic virtual agents in #CX: gsys.cx/46tomKI

A full day at #EnterpriseConnect = Big ideas. Real demos. AI that acts at booth 607.

The best AI strategy we’ve seen isn’t “pick the perfect model.” It’s: pick the right outcomes ➡️ build foundations ➡️ let culture do the scaling. More from our Head of Transformation in this @fastcoboard article: gsys.cx/40nZUHa

You 🤝 This sign See you at the Genesys booth at #EnterpriseConnect!

Live from #EnterpriseConnect 🎉 AI that acts. Journeys optimized in real time. Human-feeling automation. Catch you at booth #607!

Mind reading. Brave volunteers. One unforgettable night. Inspire 2026 ended on a high note as Oz Pearlman connected mentalism to empathy, focus, and adaptability – the skills that power great #CX. #OneGenesys

The vision is clear 💯 The playbook is set ☑️ It’s been an incredible week of celebration, connection and alignment. #OneGenesys is ready. It’s Game On.