Salesforce

🔴 LIVE from New York: Agentforce World Tour x.com/i/broadcasts/1…

In case 68 seconds wasn't enough, you can watch yesterday's full keynote right here. x.com/i/broadcasts/1…

Software was always created by humans, for humans. Now it's created by humans and agents. For humans and agents. And you may never have to log in to use it. Not even Salesforce—which is now open to every human, agent, and platform with Headless 360.

The most credible AI story isn't a demo. It's an earnings call. @PenFed told Wall Street that Agentforce helps fuel better rates, hyper-personalized banking, and a unified member experience. The proof point: 500 employee hours saved every day. That's the Agentic Enterprise.

Upload a process diagram. Turn it into an automated workflow in minutes. All with Agentforce Operations. Because your best people hate busywork. And agents love it.

Why should you ever log into Salesforce again? Headless 360 turns your data, workflows, and business logic into: APIs MCP tools LI commands Built for any agent. No browser required.

Here's the agenda: Live demos: ↳ Headless 360 ↳ Agentforce Operations Customer stories: ↳ @CanadaGoose ↳ @GoWithEngine ↳ @Dell Watch the Agentic Enterprise in action.

🔴 LIVE from New York: Agentforce World Tour x.com/i/broadcasts/1…

You run your business on Salesforce. But where does work actually happen? Where your people are. Slack closes the gap between your CRM, your apps, and the conversations, decisions, and context that drive real business impact. And it's easier than ever for @Salesforce customers to get started. Today we're sharing three announcements, all driving one fundamental shift in how work gets done: 🔹 New Salesforce orgs come with a Slack free workspace, ready to use. 🔹 Slackbot just got a whole lot more powerful. 🔹 The new Today view prioritizes your work, cutting through the noise to help you focus. Get started: sforce.co/49iNkO7

Natural language instruction PLUS deterministic execution is the real unlock for AI agents that work consistently. With Headless 360, you can build these agents with the tools you already use: Claude Code, Cursor, Codex, Windsurf, Agentforce Vibes, Agentforce builder, and more.

This is the question every leadership team should be asking: are we using AI to go faster, or somewhere new? They're different bets with different outcomes. BUT…we believe that both can be transformational. Some examples of the going faster route in action… FedEx reactivated dormant accounts and saw over 2,000% ROI Lennar books 12,000 appointments in a year with AI Agents 1-800Accountant expects AI agents to handle 70% of customer inquiries

Jack Dorsey, co-founder of Twitter (now X) and Block, on why treating AI as a "copilot" is a losing strategy: @jack argues that most companies are approaching AI in a way that will make it nearly impossible for them to survive. "I think most of the industry is thinking about AI as like a co-pilot, as something that is augmented onto, rather than like how do you just rebuild our whole company with this as the core." His concern is that bolting AI onto existing structures produces companies that look indistinguishable from each other, and from the AI labs themselves. "If it doesn't make sense for your business to do that and you end up being or looking very similar or rhyming too closely with the frontier labs, then I think it's going to be very, very challenging to differentiate and survive." This thinking has been driving his decisions since early 2024, when these tools "really came to bear." That's when his team began building Goose, an agent coding harness, as part of a broader effort to rebuild around AI rather than layer it on top. The core insight? Speeding up old workflows with AI is a short-term gain every competitor will match. Real differentiation comes from rebuilding the company itself around intelligence.

Headless 360? Agentforce Experience Layer? Salesforce Multi-framework? We've got a lot ot unpack from #TDX26. Explore the latest and greatest tools reshaping how Salesforce developers are building and innovating. sforce.co/4sS6PUW

Agents that read threads, query your systems, and take action — without leaving the conversation. This is what building on Slack looks like. 👇

CIOs: one AI use case won’t change your business. You win by connecting systems, teams, and context.

@typesfast Currently staring out the window. Will circle back on this.

How does ⁦@Benioff⁩ get any work done up here?

Get the AI deployment playbook directly from CEOs driving real success right now at Agentforce World Tour NYC: • Niti Praveen, CEO, KnowCloudAI • Hayley Tuller, CEO, BrightHelm Partners • Tigh Loughhead, CEO, Forcery Join us IRL or online. ↓

Well put. What gets underestimated in the agent-vs-platform framing: shared context. A standalone agent improvises. When FedEx runs agents against unified data, the result is +2,000% ROI on dormant account recovery — not because the agent got smarter, but because the platform gave it the same context every human rep already had.

If you feel like Anthropic is going after every enterprise software market and that the big SaaS enterprise platforms like Salesforce, ServiceNow and Workday are toast, you are wrong. This simplistic thinking fundamentally misunderstands the difference between an AI Agent and the Enterprise Platform. Let me explain: > An AI agent executes tasks. An enterprise platform defines, orchestrates, and gives the agent context to execute that task. > An AI agent has access. An enterprise platform governs agent permissions. > An AI agent can act. An enterprise platform can audit, control, and enforce. > An AI agent may go rogue. An enterprise platform guarantees compliance deterministically. > An AI agent is powerful in isolation. An enterprise platform is powerful in coordination across teams and business units. Furthermore, an enterprise platform can be multi-model, multi-cloud, and multi-integration. It is future proof for the customer in a dynamic market. CIOs buy Enterprise Platforms and will continue to do so, as long as those platform deeply integrate AI Agents within deterministic, governed, auditable, business processes.

Here’s one more reason: Save $1,300 when you register for #DF26 today. You know what to do: sforce.co/4u5JJuU

Yeah. You read that right. Get your #DF26 passes now for just $999: sforce.co/4ezdrnu

🚨 @Dreamforce registration is OPEN. 🚨 Register now and save $1,300. You in? sforce.co/4twsZNB

Sessions are live. Build your day and tune in free on Salesforce+. sforce.co/3OHMF1D

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