Garmin

@GaonvalaLadka Good morning! We can take a look at the calories, can you send us a DM with your Connect email address and if we have your permission to access your account to investigate into this more? -CF twitter.com/messages/compo…

@Garmin @Garmin_India I’ve found a bug in the calorie calculation algorithm Ride 1: 17km | 56m | 131W avg = 730 Cal Ride 2: 29km | 1h 26m | 156W avg = 725 Cal Despite higher power and longer duration, the 29km ride shows fewer calories. Can you look into this? #GarminBug #Cycling

@fitpocketrocket (2/2) You are not being charged for the replacement watch at all, only the deposit hold of $350.96 to ship the replacement watch out first. The only way you will not receive the deposit refunded back to you is if you do not return your current watch. *SP

@Garmin I have been working with them for 3 months now but thanks. It is very telling from a company when you spend thousands of dollars with them and then they treat you like dirt.

@Garmin Completely disappointed with your product team. My Fenix 8 has been restarting randomly during runs activities. I have provided my logs to the product team, I have gone on chats and have been given runarounds. I am being asked to pay money to get my watch replaced.

@fitpocketrocket (1/2) I do not see any order with a total of $600 USD. I see you have an immediate ship replacement exchange as you have requested to not be without a watch. This exchange option requires a deposit for the new device to ship without having the old device returned to us first.

@Garmin Thank you for your response. So let me understand this, you provide faulty software and now I need to send +600USD to Garmin with the possibility of not getting it back because of an issue with one of your most expensive watches.

@fitpocketrocket (3/3) I see you have this set up already with our support team. Please continue working with them on this to keep the communication in one place. *SP

@Garmin I have been trying to get this replaced for the last 3 months.

@fitpocketrocket (1/3) Thanks for reaching out, Brandon. It looks like you are being asked to pay the deposit hold for an immediate ship replacement exchange on your Fenix 8 so you are not going without a watch.

@Burnerbro69420 Hey! I would recommend checking out this link on steps to help with the sync concern: ms.spr.ly/6017vJtDT With the activity tracking on the device, can you send us a DM with more information on what you are seeing? -CF twitter.com/messages/compo…

@Garmin my Garmin forerunner 55 is not tracking activity on the watch for workouts and none of my steps are connecting to the connect app.

@ItsClueOG1 Hi, there! I can review your contact history with our team on the options you were given. Can you send us a DM with the email address you used to contact them? -CF twitter.com/messages/compo…

Pretty disappointed with @Garmin. My Forerunner 165 failed in under a year and the only option offered is a refurbished replacement with a 2–3 week wait. Expected better reliability and support for a nearly new device. Won’t be buying Garmin again after this.

@nickmileswalker Please visit the following Support Center article which should help with the start button: ms.spr.ly/6017vJwFN If issues persist, please send a DM with your watch's serial # or device ID so we can pull up your device and account info to see what options are available. ^DK twitter.com/messages/compo…

My @garmin Fenix 7 start button has stopped working. Is this covered in the warranty?

@pasavito Hey Tony! You should be able to calibrate the barometer with DEM with the steps here: ms.spr.ly/6011vJ1Ll. You should also be able to change it in your Connect account with the following instructions: ms.spr.ly/6012vJ1Lm *SP

@Garmin team, Forerunner 955 that has a failing barometer. Have tried all cleaning, no good. Well out of warranty. Is there a way that I can tell it to use the DEM always, so I don’t have to adjust my running data manually after every run?

@bengalurean Can you please walk us through the steps you're using to get to this point? Which watch face are you trying this on? ^DK twitter.com/messages/compo…

@Garmin It’s not a Garmin device issue. It’s the watch face that doesn’t allow you to pick the GMT +5:30 time zone in any of the watch faces.

@Garmin @GarminFitness None of the watch faces show India Time Zone (UTC +5:30) as an option to select. Why is India ignored?

@arnott67 We'd love to look into this for you! Please send a DM with your watch serial number or device ID. That'll help us pull your account and device info up to see if we can spot what is happening and provide troubleshooting steps accordingly. ^DK twitter.com/messages/compo…

@Garmin Why does your watch take so long to give accurate HR on bike rides? I can see a min or two but in my most recent ride I was 10 -11 km in before it woke up even with a couple of reboots

@mike_davies_222 Please try the troubleshooting steps in this FAQ we've created: ms.spr.ly/6016vGog2 If issues persist, please send us a DM with the serial number of your watch. -MR twitter.com/messages/compo…

@Garmin It would appear looking at the forums there is a common issue with the touchscreen on the Approach S62. Is there a fix for this please? The watch is useless without the touchscreen as you can’t access anything!!

@pauln791 Hi, there! I would love to review your contact history with our Product Support team, can you send us a DM with the email address you used to reach out to them? Have a good rest of your Monday! -CF twitter.com/messages/compo…

@Garmin @Garmin none, my FENIX 8 stopped working, uploaded video to support and the said they will get back but won’t say when, it’s been weeks! Always has garmin products but customer service has chinned me off

Which one are you hoping to get this holiday season?

@johnnybwmass The cursor is designed to show specific detail based on the specific portion of the graph that is selected. {DC}

@Garmin Why is it that when reviewing pace, the little Stat box covers the peaks you are trying to look at?

@skyblue_boy @chrishennessey Hey! If you are noticing a sync issue between the two apps you can try these steps to help: ms.spr.ly/6015v1LnH You can also uninstall/reinstall the Garmin Connect app, if this persists then I would recommend contacting the Nike Run Club. -CF

@chrishennessey @Garmin @Nike @UKRunChat Same for me. I’ve tried reconnecting but didn’t seem to work.

An age old problem returns. Has anyone found @Garmin Connect and @Nike Run Club not talking to each other this week? Pretty much all my running miles are logged with Nike and I like to keep it as a record @UKRunChat #running #garmin #nrc #nike #help

@realMarekZelek We'd be happy to look into this for you. Can you please DM us with as much information about what is going on with the devices and we can start troubleshooting. *SP twitter.com/messages/compo…

I am so tired of this junk from @Garmin never working properly #garmin

@MarcoChiaramon2 Have you tried unpairing the watch from the Connect app and your phone, uninstall and reinstall Connect app, and power cycle the watch and pair again to see if that resolves it? You can send us a DM too so we aren't limited by word count. :) *SP twitter.com/messages/compo…

@Garmin Hi Thanks for that. We’ve previously tried that metric Is selected but the watch is still showing miles

@Garmin were trying to alter a lily2 to kilometres Unsuccessfully, can it be done?