Garmin

@LCaCera_PR Thanks for the tag! We'd be happy to look into this. Please send us a DM with the following: •Is this for the fitness and wellness reports, or just one of them? If just one, which? •A screenshot of the report setting in Garmin Connect •The last time the email was received ^DK twitter.com/messages/compo…

I did not receive my @Garmin Connect Weekly Summary this week!

@SuperRodster Thank you for reaching out. I've linked a troubleshooting article for you below with some tips on how to improve battery life. ms.spr.ly/6011QU4Ad *SP

@Garmin team, bought a new fênix 7 back at the end of November. Everything was fine until this morning. Recharged the battery yesterday, only to wake up at 31%. Any tricks to make it get better or send it in?

@anjeludo I'd be happy to look into this for you. Please DM us with answers to the following: - Are you performing any type of warm up before starting your run? - What activity profile are you recording this in? - Review the HR article here: ms.spr.ly/6018QUT5y *SP twitter.com/messages/compo…

Absolutely disappointed with firmware 27.09 on my #FR955. Abnormal HR spikes at the start of runs are ruining my training data and VO2 Max. When is a fix coming? Such a shame for a flagship watch. @Garmin @GarminHelp #Garmin #Forerunner955

@daviddinsmore12 We are currently looking into reports of issues similar to this. To ensure that your situation aligns with what we're investigating, please send us a DM with the serial number or Unit ID for your fenix 8 Pro and a description of your experience. (KS) twitter.com/messages/compo…

@Garmin Any update on Fenix 8 Pro 47mm stopping & restarting randomly during runs? It’s happened to me 4 times now, luckily not during races. For €1200 I expect better

@Dimitriavid We take these concerns very seriously. If you're experiencing this, please DM us with the following information and we will assist you further: • Your full name • The device serial number or Unit ID • Your email address • Your mailing address • Your phone number (KS) twitter.com/messages/compo…

@hariseldonraven @StevesThrillers @Garmin Same happened to me lol

Anyone else ever have this happen? Was in the low to mid 70s on Saturday. I was outdoors at a track meet. My right wrist where I was my watch started getting hot, uncomfortable, burning. Took my Garmin 755 Solar off and sure enough my wrist was noticeably burned. @Garmin

@modihiren HI there, please send us a direct message with the following, so we can take a look: • What is the email address associated with your Garmin? • What is your country of residence? • Do you give Garmin permission to review your account, so we can locate device details? {DC}

Your service partner in india Amit GPS and Navigation is justifying an expensive Garmin Epix Pro 2 stops working in just 2 years… some response needed please @Garmin @GarminFitness

@Garmin My Epix Pro 2 Sapphire stopped working. Your Delhi service center says it’s a manufacturing issue and hence dial needs replacement. I bought it 2 years ago…. They want to charge me for the dial plus custom duty as warranty lapsed. >1 lac rs watch and trash in 2 yrs?

@vladimirlesbian I'd be happy to look into this for you. Can you DM us the order number or email address associated with the order? *SP twitter.com/messages/compo…

I love how @Garmin promised me 2 day shipping 6 days ago and my package is still “delayed”

@MBRoberts4004 Hey, Michael! Please send us a DM with the info below so can take a look at your Instinct 2: • E-mail address associated with your Garmin account • Contact phone number • Shipping address (including country of residence) • Serial number off of the Instinct 2 -CF twitter.com/messages/compo…

@StevesThrillers @Garmin I had the same problem on instinct 2 bought in 2023. Changed to nylon strap and no problem. Garmin must ditch their silicone one

@ichneverdie (2/2) • Contact phone number • Shipping address (including country of residence) • Serial number for the device(s) involved (if applicable) -CF twitter.com/messages/compo…

@StevesThrillers @Garmin I had the same issue and had to replace the band with metal to avoid this burn and erratic skin.

@ichneverdie (1/2) Good morning! We would like to get more info on what you were seeing with the band. Please send us a DM with the following info: • Your full name • E-mail address associated with your Garmin account

@david_marra Intensity Minutes cannot be earned through third-party recorded activities. This is not limited to only Peloton. You can read more about it here: ms.spr.ly/6018QoVPC Or on Peloton's page here: ms.spr.ly/6019QoVPh *SP

@onepeloton and @GarminFitness was so glad to see the integration start... Peloton passes activities to Garmin, great. However Peloton activities do not seem to accrue to Garmin intensity minutes... Is this on the roadmap @Garmin

@StevesThrillers (2/2) •Your full name • E-mail address associated with your Garmin account • Contact phone number • Shipping address (including country of residence) • Serial number for the device(s) involved (if applicable) {DC} twitter.com/messages/compo…

@StevesThrillers (1/2) Hi there, We take matters like this very seriously. Please send us a direct message with the following information, so we can further assist:

@MuhdImrann That's interesting. Can you please try connecting the watch via charging cable to a computer and syncing with Garmin Express to see if that soft reset resolves this? ms.spr.ly/6017Qmii1 *SP

@Mkangata Good morning! We can take a look to see what else you can try, can you send us a DM with the serial number off of the device to help us pull up the account? Can you also include the steps you did for both of those resets you tried? -CF twitter.com/messages/compo…

@Garmin I have a Fenix 6s Sapphire that stopped giving WHR - it’s 0:0:0 under ‘About’ and not counting steps. I have done soft reset, hard reset and used Garmin express to no avail. Any solution other than getting another device if I value them metrics. It can record activities.

@fbotha1 If you haven't already, please get in touch with our support team in South Africa. You can reach them using the call or email button at the bottom of this page: ms.spr.ly/6017Sq93f (KS)

@Garmin Very disappointed with the service. Watch started freezing just after the warranty ended. After sending it in, I was told it couldn't be fixed and offered the same model. I asked for my original watch back instead, and I've now been waiting 3 weeks. Shocking support. 📉

@edstir I'd be happy to look into this for you. Can you please DM us with the serial number of your watch and permission to pull up your account so we can investigate? *SP twitter.com/messages/compo…

@Garmin @GarminUK can you provide an update on why the ventu 4 has stopped timing swims and why the data in Garmin connect is not the same as on the watch. Been swimming with your watch for years and this is not a user or setting problem. Thx

@masilomangwe_a If your HRM-Pro is no longer pairing with your device after changing the battery, try removing the battery and allowing 5 minutes before inserting it back into the module. Please send us a DM if you have questions or if this issue persists. (KS) twitter.com/messages/compo…

@Garmin @GarminFitness Your HRM Pro really sucks!How is this thing dead after one battery changed🫩??

@cejatc We are not able to recommend any third party sites or retailers. *SP

@Garmin Can you recommend a third party watch band that has the quick fit attachment?

@Garmin Do you have a no gap, curved end watch band that will go on the Fenix or Epix models?

@cejatc The watch bands linked above are the only watch bands available on our site. If those are not what you are looking for then you can try finding something to fit the size of your watch on a third party site or retailer. :) *SP

@Garmin See how this band goes right to the bezel, this is what I am looking for. No gaps.