Gary Pretty

The other day, Marc Benioff made a comment that caught my attention: “Microsoft isn’t using Copilot themselves.” I love his passion. But it’s just not true.   I use Copilot. My team uses Copilot. And pretty much all of Microsoft has been actively using Copilot for two years.   A few months ago, we even compiled several stories about Copilot’s impact at Microsoft: microsoft.com/en-us/worklab/…   We built an agent in Copilot Studio for Azure.com which was deployed before Agentforce was even announced. It boosted engagement 4.75x and drove a 21.5% increase in conversion rates!   On our sales team, Copilot is providing a 9.4% increase in revenue per seller and a 20% increase in close rates among high users of the tool.   Copilot is benefiting customer support response by helping to resolve cases, with one team closing cases 12% faster.   From a marketing perspective, Copilot has helped us improve the digital customer experience and accelerated campaign creation from 12 weeks to 3 weeks.   Copilot is helping our legal team respond to issues 32% faster. Our HR department has seen a 42% increase in employee self-service answer accuracy when using Copilot.   And those are just a few examples! I always appreciate Marc’s takes and he is always welcome to ask me how else Microsoft is transforming with AI. Or he can ask Copilot 😊.   We have a lot more coming in 2025, and I cannot wait to tell you all about it! This is such an exciting time for us, our customers, partners, and the industry.   Cheers to the New Year and Happy Holidays to everyone.

@veronika_dev1 @betsyweber @darkicebeam @MVPAward Was great to finally meet you!

Special thanks to @betsyweber and @darkicebeam for the 3D-printed figures and the lego set❤️ #MVPAward #MVPSummit @MVPAward #MVPBuzz

@jamie_maguire1 Excellent. Mine is at 8am on Thursday.

@GaryPretty Definitely Gary. That would be great. DM or text me. Majority of the sessions I booked are AI. :)

Luggage delivered.

Are you a passionate Developer Relations person? Come join us - check out the video JD below... Please retweet (reX?), comment and tag any friends that might be interested 🙏

This is fantastic to see.

RT @OccupyDemocrats: BREAKING: In a devastating speech, iconic actor Robert De Niro rips Donald Trump to shreds, declaring that Trump is “n…

@JenMsft @stanzillaz Just watch the last season. It was magnificent.

@stanzillaz I heard good things about it! I watched the first season but wasn't super wow'd by it (granted, not a Trekkie)

My friend just said Star Trek Strange New Worlds is the best Star Trek show in the last 20 years - would you agree? 👀

Power Virtual EVERYTHING.🙀 @garypretty surprised me with an announcement for #GPT enabled chatbots. #PowerVirtualAgents can combine connectors, cloud flows, plugins and skills to develop a plan to answer a user’s question. aka.ms/cat-pvagpt #PowerPlatform #PowerCATLive

@jameslew Me right now until I get back home at 11pm tonight

@carlvellotti 🤖

PMs: We need to master AI before AI masters us! I've spent >100 hours making: 🔹 40+ powerful PM MEGAprompts 🔹 A list of top-tier learning resources 🔹 Guides for HOW to use AI Soon, I'll sell it for $79. For the next 24h: FREE! Follow + RT + comment "🤖" and I'll DM it.

Last week I secured a limited preview access to the latest capability of AI Builder. I wrote about unlocking the potential of @MSPowerVirtual Agents, AI Builder & @Azure @OpenAI's GPT for smarter chatbots, improving accuracy and overall user experience. arafattehsin.com/unlock-the-pow…

Now #PowerVirtualAgents gets a BOOST from your website to answer more questions. 🚀 AND @garypretty shows how Copilot helps you easily create and update chatbots that sound more human. aka.ms/cat-pvaboost #PowerPlatform #PowerCATLive

RT @aprildunnam: We all know by now that #Copilot was announced for #PowerApps last week but did you know a new #PowerVirtualAgents control…

RT @dchristian19: #PowerVirtualAgents #copilot feature can build a whole new bot for you. You can also modify the existing topics & add new…

Introducing Copilot in Microsoft Power Virtual Agents Imagine it, describe it, Power Virtual Agents builds it!   Simply describe what you would like your bot to do in natural language and have a complete conversational dialog appear—ready to use in secon…lnkd.in/gqnje8dg

Just tried this feature and I am already sold. Thanks Gary and the talented teams at Microsoft. #PowerVirtualAgents #PVA #GPT @MSPowerPlat @MSPowerVirtual

@aclear16 Thanks! This is only possible because of our strong foundation, which you were a key part of.

Excited to share what I, with my talented colleagues, have been working on for a while. Announcing Copilot for Power Virtual Agents! Describe what you want and PVA will build it :) Read more in the full post at aka.ms/PVA-GPT #powervirtualagents #conversationalAI

@PaulMaddison121 @ADefWebserver Yes, absolutely, this technology is already doing this with things like GitHub Copilot github.com/features/copil… and the PVA Copilot we announced today (which is actually generating YAML from natural language).

@ADefWebserver @GaryPretty How long before AI is writing code guys, especially front end stuff like web pages. For example data entry forms, validation of these forms, call to action buttons, list of results. Could all be done with AI in the next few years