Giga

Giga (@gigaai) is building the next generation of customer support — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. The team recently raised $61M to power emotionally intelligent, human-quality conversations at enterprise speed and scale. In this interview with YC's @harjtaggar, co-founders @varunvummadi and @eshamanideep share how they’re reimagining enterprise support from the ground up, what it takes to build AI for high-compliance industries, and why emotionally intelligent agents are the future of customer experience. 02:25 – What Giga Does and Who It Serves 05:10 – Building Emotionally Intelligent AI Agents 08:15 – Real-Time Responses at Enterprise Scale 11:45 – Designing for Compliance and Security 15:00 – Human-Quality Conversations at Machine Speed 18:20 – Lessons from Early Customer Deployments 22:10 – Powering the Next Generation of Support 26:45 – What It Takes to Build for the Enterprise 30:15 – The Future of Customer Experience 33:40 – Advice for Founders Building in AI

Something that stunned me about @gigaai is they've moved away from the FDE playbook that's become the default for fast growing AI startups. Instead they've built AI to covert plain English from the customer into Python code to make the product work for their use cases i.e. an AI FDE. It's a huge technical feat and is how they can onboard enterprises in weeks vs months.