Gilt City

@Sam_Nat_17 Hi Sam. We are so sorry to hear about this issue and understand the frustration this has caused. Could you please send a private DM and we will be happy to assist you? Thank You

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@weezyfdank Hello, thank you for reaching out! How can we assist you today?

@giltcity hi

@weezyfdank Hi, thank you for reaching out! How can we assist you today?

@giltcity hi

@ihavewords4u_ Hi, I am so sorry to hear your experience with us didn’t match your expectations and I understand any frustration this has caused. Could you send a private DM with your order information so I can look into this for you?

Never buy #perfumes from @giltcity @giltcity they sold me a #knockoff perfume as final sale. Instead buy from @macys @Sephora @ultabeauty where you know the item is official & not #skunkjuice 🦨💨 they’ll take your money w/ no remorse #onlinerobbery #baitandswitch #beautyfrauds

@ihavewords4u_ Hi. I am so sorry to hear about this issue. Could you send a private DM and I will be happy to assist you?

@Gilt how does one issue a $20 credit for a knock off @chloefashion #@chloperfume your company sent? Please have someone contact me about resolving this! I’m still angry that your company thinks it’s ok to sell #knockoff #perfumes to customers and get away with it!

@MsLexi8 Hi Ms. Lexi, I am so sorry to hear about this issue and I understand the frustration this has caused. Could you send a private DM and I will be happy to assist you? Thank You

@Abekromah1 @Gilt Hi Abrahim, I'm so sorry to hear your orders have been canceled. I understand any frustration this has caused. Please send us a private DM with more information and I'll be happy to take a closer look at the issue. Thank you.

@Gilt @giltcity why do y'all keep canceling my orders, the worst part is I have to wait two weeks only to see my orders been canceled. I mean.. I like y'all watches.

@Abekromah1 @Gilt Hi Abrahim, I am sorry you are having issues with your orders. Please send us a DM and we will be happy to assist further.

@Sarah58825630 @Gilt We're so sorry to hear you did not receive a response. We understand your concerns, and we're always happy to help. We checked and it looks like this has been resolved. We hope this helps.

@macgirl3121 @Gilt @MACcosmetics Hi Jennifer, I am sorry you have not received your MACcosmetics voucher yet. I understand this is disappointing. Please send us a DM and we will assist further.

@Gilt @giltcity I’m AGAIN having an issue receiving the @MACcosmetics voucher. I need human intervention yet again.

@Gilt Hi. I need some assistance with a voucher order. I’ve sent an email to customer service but I have not received a response.

@TheMinxNextDoor We are so sorry you have not heard from us. We understand your concerns about your voucher. We are more than happy to help. Please DM us for more information. Thank you!

@giltcity Hi, what does a girl have to do in order to resolve a voucher issue? I have Live Chatted twice, sent an email form, and I have called the past two days during your business hours and sat on hold for over 40 minutes each time - to no avail.

@LizzyMelvin Hi Lizzy, I apologize for the delay in response. I have sent you a direct message regarding the issue.

@giltcity I have been trying to get in touch with your customer service, who have promised me a refund, since October 5th. Not answering your Facebook messages or answering your phones. Please respond.

@alice_prest @Elemis @alice_prest We are sorry to hear about concerns regarding our response time. We understand you also have a concern that needs to be addressed. We're happy to help. Please DM with your order number, and the issue with your voucher. Thank you!

@Elemis How long is the delay in hearing back from customer service currently? I contacted a week ago about an issue with my @giltcity voucher and haven't heard back from either company yet.

@15minbeauty @Elemis We are sorry to hear you have not heard back from us. We understand the concerns with your voucher need to be looked into. We will be happy to help. Please DM us, and we will be happy to help. Thank you!

@Korenda_L @TheBouqsCo I am sorry your voucher code has expired, I will be more than happy to looking into seeing if we can extend the code for you. Can you please DM me your order number?

@TheBouqsCo I purchased a voucher via @giltcity during COVID19. The voucher expired but I was unable to use b/c of the virus. Can you please extend the expiration? Every other org i purchased from has done so. Be well.

@HandyBethany I am so sorry about the long wait times today! I know that we have been very busy lately. I can definitely assist you with any issues, if you just send a DM to us with your email address or the order number, I would be more than happy to look into whatever is going on!

@giltcity the wait time to chat with a rep is way too long. I’ve been waiting for a rep for 30 minutes.

@LizzyMelvin I am so sorry to hear that the restaurant voucher you purchased is unable to be used. We will be happy to help you with this cancellation! Please reach out to us by calling 1-800-789-2233 or emailing us at CustomerService@Gilt.com to assist you further.

@giltcity are you offering refunds for restaurant vouchers obtained that expired during COVID? I did not hear anything from your team regarding this

@jwritert @Gilt I am so sorry you have yet to receive your refund for a return of an order. I understand your frustration. Can you please DM me your order number and I will be happy to look into this for you.

@Gilt @giltcity Two months and still no credit from a return I made in January. I will continue posting about this until the matter is resolved. I am shocked at how shady @gilt has become.

@eateryROW I am sorry you are experiencing an issue with reaching our customer service line. I understand this is frustrating. I will be more than happy to assist you. Our customer service number is 800-789-2233. You can feel free to message me as well, and I'll be happy to help you. Thanks

@giltcity is your customer service down? I've called twice and all I get are loud sounds that sounds like someone dropping their phone into a sink over and over.

@delangelaw @glamglow I am so sorry that you are having problems with your voucher. I can understand how frustrating this experience has been for you. I'll be more than happy to help you. Could you please send a DM to me as well as provide the Order Number so I can start working on this right away?

DO NOT USE $30 off $80 PROMO CODE provided by @glamglow via @giltcity. Called each multiple times on 3/15; was told by both (Anna @glamglow & Alasia @giltcity) that promo was valid and someone would get back to me with correct code. No Call. No Code. Not able to purchase. Scam!