Numotion

@OnceUponAGene Thank you for bringing this to our attention Effie, we are circling back with the local and regional management team and will have someone reach out to you at first opportunity. Please direct message the best number to reach you, we look forward to speaking with you further!

Can someone please just build a wheelchair that doesn't continuously break so DME companies can't continue to make tens of thousands of dollars off our insurance??!!! They make us wait months to repair these hunks of junk while disabled people suffer with no mobility or independence. @GoNumotion Is the worst culprit of them all. And how about we as caregivers actually get to 'shop' for these chairs? Not play a game for 6 months where they bring one option. (They get commission btw) How does that make sense!?? We are given one choice or wait several more weeks or months to see another option. It's such a joke - It's such a scam and the most vulnerable suffer - as usual. Are we to carry a 9 year old boy for 6 weeks while everyone works on getting their cut? Yes. That is in fact how it plays out. An absolute disgrace.

@redskinsalldayD @nilanmorton We apologize for any frustration you may have experienced and will gladly connect you with the managers needed. Please send a direct message to our inbox that includes your full name and best phone number to reach you with. Thank you and we look forward to speaking with you soon!

@nilanmorton @GoNumotion As a wheelchair user and disability advocate Numotion is the worst vendor by far.

Please be prepared @GoNumotion bc I’m now at my wits end with you all 🫶🏾

@KarenDoria44 Karen, thank you for bringing this to our attention. We will have someone reach out to you as soon as possible.

Another appointment promised to fix wheelchair @GoNumotion this time No Show !!!! been waiting since March to have a motorized wheelchair fixed by new motion with numerous cancellations delays in this time an appointment that was given and no one showed up 🤬

@PsychRecovery Sarah, thank you for bringing this to our attention! We'd be happy to assist with any concerns you may be experiencing. Please send a direct message to our inbox with the best number at which to reach you and the name of the Numotion location with which you've been working.

@GoNumotion has abandoned me for 4 weeks without my prescribed tilt-recline power wheelchair. This company is completely incapable of quality, timely service. I've been dependent on them/at their mercy for five years. At this time, they have abandoned me without my tilt-recline power wheelchair for 4 weeks. I've had to cancel and reschedule 5 doctor's appointments, rehabilitation, and even a specialist that I'd waited several months to see and now must wait another several months. Every order I've had through this company over the course of five years has resulted in at least one wrong part. Sometimes it's the wrong seat size, sometimes it's the wrong caster wheels. This time it was a service tech unfamiliar with my Rovi X3 chair who refused to install and electrical component that was disrupting battery charging --something another tech recommend--after careful and lengthy conversation with the manufacturer. 6 months later my and I need another new battery--the second in less than a year. They require my doctor write another prescription for repair of an issue they never fixed the last two times!? There are no direct lines to anyone in any dept. The call center is outsourced with employees without listening comprehension. So everything must be stated, restated using different words, asked what they heard/understood. Everything must be re-explained at every transfer to the next person. Birthday, name & address must be given to each person transfered to though given to the very first person who answers phone. They promise someone will call back within 48 hours and don't call. Not even the complaint department follows through in returning calls. Medicare/Medicaid is throwing money to the wind when reimbursing NuMotion. They're incapable of streamline service. Abandoning ppl w/o medically necessary equipment. Gross institutional negligence!

@groundedexits @SunriseMedical @Quickiewheels @dartmedia Thank you, Court. We have asked that you be contacted at first opportunity.

@matty2402 Good day. We're sorry that you encounter this kind of experience, Please send us a direct message that contains your Phone Number and the Branch you work with for your mobility needs so we can better understand the situation and assist you in any way, Thank you.

@GoNumotion, It's crucial for companies to engage with their customers! 🗣️ Timely communication, quick repairs, and efficient scheduling are key to satisfaction. A two-month wait for power wheelchair repairs is unacceptable. #Mobility #Numotion #PWuser

@tmueth1 Good Afternoon, Thomas. We're sorry that you encounter this kind of experience, Please send us a direct message that contains your Phone Number and the Branch you work with for your mobility needs so we can better understand the situation and assist you in any way, Thank you.

I think @GoNumotion is in the process of actively abandoning me, a customer they've had since March 2013.

@MrAlanCYouTube MrAlanC, we appreciate you for bringing this to our attention! We have reached out to the local and regional management responsible for this area! Thank you so much!

@GoNumotion Get some mud flaps on your fleet of vehicles. You threw a rock on my windshield today in #EauClaire, Wisconsin.

@molliekatie @CCAUncommonCare @SKYGENUSA @Numofoundation Mollie, we apologize for the difficulties you've experienced. If willing please send a direct message to us with the best phone number to reach you with as well as the Numotion location that assists you. Thank you so much!

@CCAUncommonCare @SKYGENUSA @GoNumotion @Numofoundation I ALSO LOVE THE BONUS CONCLUSION THAT MY NEED FOR A NEW OCCLUSAL MOUTHGUARD IS "NOT MEDICALLY NECESSARY" BECAUSE APPARENTLY THE TWO PHOTO SETS ALSO SHOW WHATEVER @CCAUncommonCare & @SKYGENUSA SAY THEY SHOW, NOT THE REALITY IT'S BROKEN IN HALF ON ONE SIDE WITH HOLES ON THE OTHER!

Hey, guess what?! The dumb cunts at @CCAUncommonCare decided my Level 1 Prior Authorization (PA) appeal against me, saying I am entitled to one occlusal mouthguard "per year," not "calendar year" or "plan year by enrollment date," yet the second try PA submitted over 365 days...

@groundedexits @SunriseMedical @Quickiewheels Hello Court, thank you for bringing this to our attention. We have asked that you be contacted at first opportunity.

@groundedexits @SunriseMedical @Quickiewheels Thank you, Court. We have circled back and asked that you be contacted at first opportunity.

@ShaynaWinghart We are circling back with management now.

@GoNumotion this was an urgent matter three weeks ago, imagine where we are now! DO SOMETHING!

@GoNumotion You still haven’t done your job. 23 days ago your manager reached out and promised to have it done by Sept 9th, 10 days later not one thing has been done. This is beyond unacceptable, it was already five weeks now you’ve added three more. All info is in your DM.

@nilanmorton Thank you for bringing this to our attention! We apologize for the difficulties you've experienced and have asked that you be contacted at first opportunity.

Ooooooh @GoNumotion Get ready for a call from me soon 🥰 bc not only did you all drop the ball on sending my doctor the paperwork to continue the process for my new chair, but now my current chair is acting up too. Oh why?? Thanks to you all the missing part that should’ve been reordered to protect the wires which I requested back in I think MAY still hasn’t came in. Since the back was exposed to rain, the chair’s now damaged.

@groundedexits @SunriseMedical @Quickiewheels We apologize for the difficulties you've experienced! Circling back with the local and regional management team and will have someone reach out to you at first opportunity.

@ShaynaWinghart Shayna, we're sorry your experience led you to feel this way. Please send a direct message to our inbox that contains the member's full name, best phone number to reach you, as well as the Numotion location. Thank you, we look forward to speaking with you soon!

@GoNumotion You’ve got my quadriplegic family member stuck in a chair that doesn’t work. Calling yielded nothing but frustration, it’s been five weeks and you’re saying you cannot even look at it for another five weeks. What do we need to do to rectify this? Urgently!

@KarenDoria44 @Pajoco12 We're sorry you've experienced frustration. We are happy to look into your situation and see what we can do to assist. Please send a direct message to our inbox with the best number to reach you as well as the Numotion location you've been working with. Thank you so much!

@GoNumotion We have been waiting over five months for repairs on our motorized wheelchair, and this company has been nothing but unreliable and unprofessional. They have cancelled our repair appointments last minute not once, not twice, but three separate times. @Pajoco12

@hogue97 If you would, please send a direct message to our X/Twitter inbox that contains your full name, the best phone number at which to reach you, and also which Numotion Branch you are working with and we'll have someone from our Management Team to contact you at first opportunity.

Friends with mobility equipment, wanted to make you aware that @GoNumotion will only allow you to open a svc order if you have the equipment with you so a remote svc tech can walk you through troubleshooting. Additionally, Jocelle refused my request for a US-based rep

@groundedexits @SunriseMedical @Quickiewheels We are circling back with management now.

@sundevil2000 Pamela, thank you for bringing this to our attention. We'd be happy to assist with any concerns you may be experiencing. Please send a direct message to our inbox with your full name and the best number at which to reach you. Thank you again!

@GoNumotion I have a problem. I recently ended up in the hospital for a broken arm when the medical people dropped off a Hoyer lift and a hospital bed for me to stay at my house. They accidentally took my wheelchair my wheelchair charger for my motorized wheelchair.

@PinkFloydCounti @RehabMedical We’d be happy to help. Please follow/DM your contact info and a manager will reach out to you.

@GoNumotion @RehabMedical That’s ok. I fired you guys last March. Too late for you!

All DME (Durable Medical Equipment) providers are criminals. At the top of that list are @GoNumotion and @RehabMedical #AVOID