Goldmoney Support

Have questions about @Goldmoney? Need support? Send us a DM! We are here to help. #Goldmoney

@gmonmouth1 @SteelmarkV @Goldmoney Dear Geoffrey, Hello, and thank you for your message.  If you can please email us at support@goldmoney.com we can assist you further.  Kind Regards,  Goldmoney Relationship Management

@SteelmarkV @GoldmoneyHelp @Goldmoney Stay away from Goldmoney. Once they have your money you cannot get it out.

Have questions about @Goldmoney? Need support? Send us a DM! We are here to help. #Goldmoney

@AlgoTiger @Goldmoney Hello, I ask that you please check your Holding inbox. Thank you.

@GoldmoneyHelp @Goldmoney why is it so difficult to transfer money from my uk GBP bank account to your uk GBP bank account? It's been a week and I don't see the deposit.

@AlgoTiger @Goldmoney For confidentiality purposes I do not want to post anything specific here in my reply. Would you possibly be able to send a message through your Holding which indicates that we have corresponded via Twitter? I will then respond to you directly through your Holding.

@AlgoTiger @Goldmoney Hello, and thank you for your inquiry. If you can please email us at questions@goldmoney.com we can assist you further. Kind Regards, Goldmoney Relationship Management

@GiveALittleBit3 Hello, Please DM us with your email address and ticket number and we can look into the issue further.

@GoldmoneyHelp Seems no one @Goldmoney Support reads emails (& they don't provide a phone # as that would be too convenient) I've sent 3 emails in span of a week responding to request for my Bank Transit number (02612) yet I still keep getting asked for it. Someone wake up Nidhi

@Deepakbaliarsi4 Hi Deepak, How may we be of assistance?

@kiwibuenosaires Please DM us and we will look into this issue further.

@Goldmoney @GoldmoneyHelp Looking for resolution on an account transfer issue, is there a way I can have my exgoldmoney representative or the finance team resolve my funds deposit issue today?

Gold, Silver and US bond yields have drifted slightly lower this week. Read the latest Market Report here: goldmoney.com/research/marke…

@kiwibuenosaires Please DM us with your ticket number and we can look into the issue further.

@kiwibuenosaires Hi Raymond, Please send us an email at questions@goldmoney.com and the appropriate department will be able to assist you.

@Goldmatters_ Hi Helena, I believe you have been in contact with our Relationship Management team as recently as yesterday. Please contact them directly if you have any questions.

@CoderHelena @Goldmoney @GoldmoneyHelp

Goldmoney clients embrace diversification within their physical precious metals portfolios. Recently this has benefited #platinum owners tremendously. Apply for a @goldmoney Holding here: goldmoney.com/w/goldmatters #gold #silver

@quietpromise Hi there, Please DM us with your Holding number, or email address and we will look into this issue further for you.

@purplesparrow4 Thank you for letting us know.

@GoldmoneyHelp @NotRyanAdams @roysebag @GoldMoneyHelp, i have submitted the verification documents one month ago, still my account holding was locked. Please unlock my account, so i can add to my holdings.

@GoldmoneyHelp wondering why a total of a third of my holding has been taken away as "holding fees" in the last 2 years

@purplesparrow4 Please DM us with your Holding number and we can look into this further.

@KBStudiousa Hi there, All clients were notified via email about the change in fee structure in November 2019. All clients had the ability to withdraw their funds at that point if they did not like the change in fee structure. Please DM us with any questions you may have.

@LukasTeijema Hi Lukas, you can add funds via wire transfer from the Netherlands. You will need to add your banking information to the Holding first, and then the option to add funds via bank wire will be available to you.

@dcit82 Our spread increases the more volatile the market is. If the market were stabler, than our spread would be smaller.

@GoldmoneyHelp Thanks for your answer. Is there any limit to this spread due to the volatility?

@GoldmoneyHelp Dear team, I am noticing the spread is increasing lately. Over this we need to add the 0.5% fees for each transactions. How come the spread is getting so high? It is way over/lower 6% the current PMs price. are there any reasons?

@dcit82 I'm not sure I understand your question. Can you please clarify it?

@EddyLaTchatche Hi Eddy, Please DM us with your email address and we will look into the issue further for you.