Graco

@Juliaaaa1330 Hi Julia, thanks for reaching out and for your interest in our products! We’ll be sure to pass your request along to our Product Development team for consideration in the future. Please be sure to sign up at spr.ly/6012CA6EK to receive updates on new products. Thanks!- Ana

Dear @GracoBaby Can you bring back this stroller but like up to date with today’s safety standards. I want color not blah black and grey. The world needs more color.

@mccaefer 💙 Graco does not have a 2024 NHTSA recall involving 3.8M car seats for buckle failures. The large buckle recall often referenced occurred in 2014 and was addressed at that time. Families can always verify recalls by model and DOM through NHTSA. -Brionna

@Luigi7419 Thanks for reaching out! We're so sorry to hear about the issue you have experienced with your package. We'll be happy to speak with about the issue. When you have a moment, please send us a direct message with your contact information, and model information.-The Graco Team

On crib number 5 from @GracoBaby @StorkCraft this is just getting ridiculous. Been trying to get a crib for my baby for over two months and I just keep getting sent damage junk.

@Luigi7419 Thanks for reaching out! We're so sorry to hear about the issue you have experienced with your package. We'll be happy to speak with about the issue. When you have a moment, please send us a direct message with your contact information, and model information. -Sherri

I mean look at this @GracoBaby @FedEx this is just ridiculous that we have gotten 4 cribs damaged this way.

I’m officially done with @GracoBaby this is the 4th crib we received that was damaged. What is going on in their warehouse or is @FedEx incompetent in their package handling.

@numbaafour_ We love green! I will make sure this feedback is presented to the correct person ☺️ - The Graco Team

@EvenfloBaby @GracoBaby can yall make stuff in green pls ?

@Luigi7419 HI Lou, Thanks for reaching out! I'm so sorry that you have received the part damaged 3 times. Please DM us the details, so we can see how we can help. -Sherri

@GracoBaby seems like your shopping department doesn’t pack things very well. 3 damaged back boards. Waiting on the 4th one to come in. Hopefully this one isn’t damaged.

@teachmrshold Hi. We do currently have promotions going on right now. Please visit our spr.ly/60107ZSfI website to view. Also sign up for text and email notifications to keep up to date if we do have Black Friday Deals coming.

any good deals out there currently @GracoBaby ? I know Black Fridayish sales have started

@ssk_the_gr8 Also, our return policy would be 30 days from date of purchase! -Graco Team

@GracoBaby the pack n play is too big for my apartment. How do I return the product for a refund?

@ssk_the_gr8 Hi. If purchased from our website, then you would return to that website and set up return using the Graco order number and billing zip code. If purchased else where unfortunately we wouldn't be able to provide refund. You would need to return to place of purchase. -Graco Team

@Emileeyg4q Hi there Emilee! Thank you so much for reaching out! We’re really sorry for the inconvenience — we truly appreciate your feedback! We do our best to offer replaceable parts whenever possible, but some pieces aren’t sold separately to help ensure safety. Thanks again! - Merritt

I really wish @GracoBaby would sell the support bars for my pack n play separately so that way I don’t have to get a whole new one 😵‍💫 such a waste when I have all the other pieces but that 🫠

@Katt9y We’d be happy to look into this for you. When you have a moment, please DM us your contact information (name, mailing address, phone number, email and case number). We look forward to your message.

@GracoBaby Already called you guys and sent the proof. Apparently it’s my fault it broke because I used the recliner feature it’s made for! Poor customer service

Never buy a product from @GracoBaby. My pram is unusable after just four months (bought in April). The 2-1 transform stroller/pushchair specifically. The straps slide through on the recliner mechanism. Then customer service tells me warranty do not cover it as it’s user error?

@CarlosC03040568 We love a good discount! Any discounts or promotions we have can be found on the spr.ly/6015ABjNH website -The Graco Team

Hey @gracobaby looking for a coupon code - any available? couponfollow.com/site/gracobaby… via @couponfollow

@PamCampbel26135 Thank you for you interest in our products! We do not have any coupon codes to provide at this time. ✨ Did you know you can get 15% off your first order AND stay in the loop on sales & promos when you create an account at spr.ly/6016foYaO? I hope this helps -Graco Team

@gracobaby any coupon code promotions running? Thanks! couponfollow.com/site/gracobaby… via @couponfollow

@MissN191 We're sorry to hear about your experience. Our warranty covers defects for up to 1 year, and we're committed to assisting you. Please follow up with us via the support tab on spr.ly/6012fYmOq or via phone at 1-800-345-4109, so that we can further assist you. -Graco Team

@ElaineDove84127 Thank you for reaching out! Any promos or discounts that we may have available can be found on our website spr.ly/6010fpO9u -The Graco Team

@gracobaby I'm at checkout, do you have any current coupon I can use? couponfollow.com/site/gracobaby… via @couponfollow

@ResurrectionPar Hi there! Graco doesn’t manufacture the cribs—those are licensed products made by Storkcraft. For support or instructions, please contact Storkcraft at 1-877-274-0277 or customercare@http://spr.ly/6016frlwK. You can also visit storkcraft.com for more help. 💙

@GracoBaby Stop making baby cribs. You jerks can't even print instructions or make them accessible on you website

@YouHavePurpose Hi there! Replacement parts, like trays, depend on the high chair model. You can check availability by visiting this link: spr.ly/6015f6EJW 💙

@GracoBaby My great niece has a high chair that she loves to use when eating but the tray has been broken. Is it possible to get just the tray replaced?

@KatieCLBrown Hey there! We aren’t able to start a PM, but you should be able to DM us directly. Go ahead and send us a message so we can help! 💙 -Brionna

@GracoBaby can yall pm me

@ShelbyAlexis___ Hi there! We are so sorry to hear about this and would love to assist you. Please send us a DM regarding the issue you are experiencing so we can see how we can help! We look forward to hearing from you soon. -Merritt

I’m so glad I checked my baby’s @GracoBaby car seat before driving. The security broke on my snugride snug fit 35 DLX! Please have someone contact me asap!