Graham Vale

@_CustomerLive I have followed back, thanks

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

@Vitality_UK For the second year in a row, my renewed membership details have not been passed to Sportsshoes.com so I cannot use my discount. Your "help" is so far non-existent. Is anyone there and willing to help?

@TrooliFibre Could your helpdesk/second line please stop ignoring me and let me know when an engineer is going to investigate the fault I have raised? Thanks

@MandSBank Absolutely shocking systems and customer service. PSA TO EVERYONE - Do Not Use M&S bank for anything, ever! They are unable to help me even register to login to my account. Shambles.

@MalcolmCromb @TrooliFibre Have to agree based on my experience over the past month. They continually point you towards the network status page which has nothing relevant on it!

@TrooliFibre A simple piece of advice in the season of goodwill - avoid Trooli! A good product let down by constant service interruptions. Service down currently. Slow response from Helpdesk. A loss of service for 10 out of last 30 days.

@virginmedia Thanks, done. Let me know if you need anything else from me

@GrahamVale1 In this case, please send a detailed email to Twitter@virginmedia.co.uk with "For the attention of AA" in the subject line and we will forward this to the relevant team for you.

@virginmedia It appears that your contractors pulling new cables in Wimborne, Dorset, have taken down internet for multiple customers on two occasions, and damaged a water main. Seems more work is scheduled - can you please ensure your contractors cause less chaos?!

@virginmedia Yes, absolutely.

@GrahamVale1 Hi Graham, sorry to hear our contractor's work has been affecting your services/ livelihood. We want to do our best to look into this. If requested, would you be able to provide an email with the relevant details so we can forward it to the relevant team?

@TrooliFibre Hi. On hold trying to get to support. Do you have any issues in the Wimborne, Dorset area please? Loss of connection from 4PM this afternoon. Thanks

@MandSBank Promised a call back yesterday, no call back! DMs being ignored - shocking service.

@MandSBank Forgotten my password, reset process doesn't work and customer support can't help me. This is not just bad banking, it's terrible. Can someone please help me log in? Preferably on a phone line where I can be heard? Thanks.

@KiaUK Really? That's your response? No offer to help, or look into what's happening? I cannot believe anything I am being told, so please rest assured that I have no faith they will call me at all. Can you try and do something?

@GrahamVale1 @GrahamVale1 Hi Graham We are sorry to hear that our Customer Service team did not have chance to return your call today, rest assured they will be in touch as soon as possible. We are sorry for any inconvenience caused. Kind Regards Kia UK Limited

@KiaUK I've been promised three callbacks today. Can you guess how many I have actually received? Absolutely shocking customer service.

@AsdaServiceTeam Disappointed to be turned away from Poole branch at 15:45 on a Sunday. Your opening hours are until 16:00, no?

@industricon @GiganetUK Good luck, I'm 2 months in and still waiting

Still haven't had a response.....

@GiganetUK feels like I'm being ignored, again....

@GiganetUK Every time I contact you I hope that this will be the time that your support team respond, promptly, or even, unthinkably, proactively! Alas, this is again not the case. Can you please respond to my email on case CS0052332? It has been more than 24 hours.

@GiganetUK Are my emails and DMs actively being ignored now? Promised an update on 4th Sept. Now its 6th and complete radio silence. To anyone reading - getting a response from support is like getting blood from a stone!

@ssencommunity Is it really going to take 5 hours? Have small children and need to make alternative plans if necessary.

We’re sorry for the #POWERCUT affecting COLEHILL, STAPEHILL, CANFORD BOTTOM and the surrounding areas. Engineers are en-route and expect to have the power back on by 22:00. Keep track online: bit.ly/3sFm1eo Job number: MK0566 Postcode: BH21