Malcolm Cromb

@SamsungUK Personal information should only be disclosed after you have verified the caller's identity - that is the GDPR guidance. If you are calling from a non recognised number how do we verify the call is from a Samsung Technician?

@MalcolmCromb Hi Malcolm. We will always need to confirm personal details in line with GDPR before speaking to you about details of your account, devices, or ongoing repairs/services from ourselves. This is a necessary step to confirm we are speaking with the account holder. ^RR

@SamsungUK You need to re visit your security protocols! You call me on my mobile and expect me to provide security details? Why do all companies flout the guidance so recklessly?

@SamsungHelpUK Why do you make it so difficult and frustrating to get help? Going around in circles ....

@SamsungUK Why do you make 2 delivery charges for one order that contains 2 items????

@ShawbrookBank You miss out on an existing savings account customer wishing to returnn. Cannot resolve log in issue and telephone wait time is too long!

@kentreliance Is 24 hours an acceptable level of customer service? Do you really expect me to wait around indoors for the next 24 hours to see if you do actually call back?

@MalcolmCromb Hi Malcolm. Sorry to hear it’s taken longer than you’d like to speak to us whilst we’re busier than usual and we aim to get back to you within 24 hours.

@kentreliance Why is it so difficult to contact you by phone? How long should one have to wait for a call back? Do you need more operatives?

@British_Airways Siobhan. Thank you for response. This was a truly shocking experience - but it got worse!! How do we address verbal abuse and threats from an Avis employee???

@MalcolmCromb We're very sorry for your experience in Tampa, Malcolm. We do hope you managed to get this sorted. If you would like to raise a complaint, you can do so here: ba.com/complaints Siobhan

@British_Airways what the hell is going on at the Avis car hire desk at tampa? Car hire booked through ba and looks like we are going to be queuing for a very very long time.

@Avis what a shambles of a service at tampa airport. Get some operators on duty. I really do not want to queue for hours!!

@British_Airways Why is it impossible to log into my account and book flights???

@DoubleTree 3 requests for details on charges to my credit card since checking out of Downtown Los Angeles. No response todate. Why?

@thetrainline Why is there a continued attempt to rip customers off at ticket machines??? Heathrow Airport yesterday offered one choice at £24.30 when off peak charge was £8.65. Than you trainpal! Soemone somewhere should be ashamed at your tactics to overcharge customers!

@AldermoreBank A good option but why make it so difficult to open with a transfer from existing Aldermore ISA ????

Being rewarded for your saving habits can only be a good thing! ​ Find out more about the benefits of an Aldermore Reward ISA in our new blog:​ aldermore.co.uk/insights/saver… #Savings #ISA ##RewardISA #LimitedAccessISA #MoreISA

@AldermoreBank Why such a palava when trying to open a new account and fund with transfer from existing cash isa? It should be easy. Your system is wrong and will lose you a loyal customer of many years.

@Morrisons When are you going to resolve the trolley situation at your Maidstone Sutton Road Store? Never any trolleys available, elderly waiting by the store entrance for a trolley to appear.

@TrooliFibre All I want for Christmas is a reliable broadband service?

What's the most streamed Christmas song of all time? ________ 🎄⛄

@TrooliFibre Do you want to visit and review your own website? The statements regarding Reliability and Support seem a little inaccuarate .

@TrooliFibre ME17. There is no mention on your network status of an ongoing problem in ME17 - it has been taken down.

@MalcolmCromb Hello, Thank you for your feedback. Which area are you in currently? You can keep up with the network status right here: trooli.com/our-network/ne… Have a great day.

@TrooliFibre A simple piece of advice in the season of goodwill - avoid Trooli! A good product let down by constant service interruptions. Service down currently. Slow response from Helpdesk. A loss of service for 10 out of last 30 days.