VA Group

@themissmiles @united I have AirTags in all 3 of our bags! I can tell you the building at #EWR where they have been for 7 days!!!! #uniteddoesnotcare

@Group1Va @united If you really think about it, going through 9,000 bags shouldn’t be difficult. Its been a week. EWR is a major airport that deals w/a lot of volume. Surely there are airport employees who can goto the bags, scan each one & match it to the claims. This just shows #uniteddoesntcare

@united why is there no update to my luggage report? Everyday I am told the bag will be on the next day’s flight. I haven’t seen my luggage since TUESDAY, it’s now SUNDAY. What is going on #united? I flew in Polaris and have elite status. Doesn’t that help at all? #unitedairlines

@themissmiles @united Exactly! But here we are 7 days later and still no bags!!

@themissmiles @united We are in exact same situation. Tues canceled flight EWR, 7 days no bags w/AirTags - Priority tags. Have called @united baggage 800# daily. Found out yesterday it’s a call center in Delhi India. Told there are 9000 backlog bags. I’m losing hope @united

@united Also the baggage team is absolutely useless. I’ve sent a photo of EXACTLY where my bag is per my AirTag. I even shared the terminal location. It’s been 5 days. How long does it take for 1 person to go and get a bag? It’s not brain surgery. #United is simply incompetent.

@united @united When are you going to find my bags at Newark airport? 5 days and counting… Glad you think your operation has turned a corner for upcoming holiday travelers; but don’t forget about those of us from the Newark fallout last week that have had to cancel entire vacations.

@united You stranded us @EWRairport when you canceled our flight after numerous delays. Bermuda vacation gone thanks @united; took us 48 hours to get home to DC, out $2300; still waiting on how you will compensate for canceled flights. Luggage still not returned Day 5 & counting

Getting you on your way safely for the Fourth of July — and for all your summer travels — remains our top priority. ✈️ (5/5)

There has been meaningful improvement across our operation after a challenging week that started with bad weather on the East Coast that caused a major ripple effect throughout our system. (1/5)