Erica Kaehly

REGISTRATION IS OPEN!!!! The Profitable Art of Guest Service Recovery Webinar by Erica Kaehly of Guest Service Solutions: mailchi.mp/747e091d584f/g…

Thriving at the Speed of Change - mailchi.mp/69dc25cc2022/j… is just what your staff needs right now! More changes are coming-let's get ready for it!

Here we have Marcus Harvey and Tre Jones from Marion, Indiana. They should be all over the news but they’re not. A few days ago they saw a house fully engulfed in flames with people still inside so they kicked in the front door and risked their own lives to save others Americans!

GSS Presents The Fix #3 G.I.F.T.S. - mailchi.mp/54f9a4681df1/g…

@CentralLibHTSD Brenna Recycled boxes to make this royal Earth day castle yesterday!

Thursday's Green Room with GSS-Comeback Strategies That Don't Involve Discounting-It's in the Details- mailchi.mp/99bcd9593521/h…

The kids in our neighborhood did such a great job! I'm so proud of them.

Happy 4th of July! #IndependenceDay #USA #4thofJuly

Here are 5 apps I use to make any of my travel experiences more memorable! @classpass @Yelp @Spotify @Headspace and @TripAdvisor. #lovemyjob #lovetotravel

Partnered with Erica Kaehly of @Guestss again today to facilitate a customer service training for a group of @vstpgh employees @Ditkaspgh. #MasteringtheArtofEmpathy

I have been partners with @visitpittsburgh for several years. I love that our relationship has evolved as tourism grows in our region.This CVB is committed to providing our hospitality partners training they need to provide excellent service to our city's customers and guests.

I'm so excited to share with you this month's green room! If you haven't guessed the topic it's on: "Trends in Luxury-Personalizing the Guest Experience
". You can sign up for this live-online webinar series here: buff.ly/2YkyEY0. #traveltrends #hospitalitytraining

Congratulations New GSI Graduates, Class of June, 2019! - mailchi.mp/f9a7c06ca5dd/c…

Proud to be in the #pittsburgh region helping the hospitality industry grow with our #leadershipdevelopment and #hospitalitytraining. Here's to #OurNext75 filled with growth in "The 412". #traveltuesday buff.ly/2KMVxzX

Find out my 5 favorite things I bring when I travel around the world as a #hospitalitycoach. #tiptuesday #traveltuesday buff.ly/2WnHGXv

Had the pleasure of again partnering with Erica Kaehly of @Guestss to provide a customer service training for nearly 70 representatives from @vstpgh's variety of hospitality partners @fogorestaurants in @DowntownPitt

I'm so excited to share with you this month's green room! If you haven't guessed the topic it's on: ”Yes, PLEASE!” Ways to Say YES, When You Have to Say “NO". You can sign up for this live-online webinar series here: buff.ly/2YkyEY0. Here's a teaser video for this month!

@CMGX31972 @PinehurstResort Thanks Chris!!!!!!! I really appreciate your kind words. I can’t wait to hear how your staff has been doing! Must catch up soon.

@Guestss @PinehurstResort You do a great job every time you’re here. 👏🏻👏🏻👍

I love working with the @PinehurstResort. What's great about this team is while they leave feeling uplifted and energized after a training session with me - I feel the same way about them-even after 7 years. I'm so lucky. #TestimonialTuesday

I thought I would share this post from @Forbes on how to handle saying "no" to a customer. Great read! buff.ly/2Vm1hqx #Hospitality #CustomerService