Guy Emerson

Thrilled to be a World Champion at the FINA World Masters Championships in Gwangju, South Korea. Gold, Silver & Bronze in relays and two 9th places in the 100m backstroke and 50m backstroke. Thanks to teams GB, Spencer & Amersham and especially my family for all the support.

@DeliverooHelp @WhichUK @Deliveroo @which You already have and that was the conclusion.

@GuyEmerson @WhichUK @Deliveroo @which We'll take a look into this for you, Guy. Please DM us with your account email address, phone number and order number 👉📨

@WhichUK - can @Deliveroo refuse to refund me for non delivery of an item because I’ve complained before due to similar mistakes? I’ve sent them proof of non delivery, a photo their own docket showing the item was left off the delivery? Appalling service must be illegal surely

@DeliverooHelp @WhichUK @Deliveroo @which It seems @DeliverooHelp condone illegal activities, they have shared that this is actually part of their business model. It is tantamount to theft. You order, they fail to deliver and they offer no refund. Why would anybody trust that behaviour?

@DeliverooHelp @WhichUK @Deliveroo Please note what @DeliverooHelp do is illegal - Under UK Consumer Rights Act 2015, customers are entitled to refunds for undelivered goods irrespective of complaint history. We will be taking this up with @which

@giffgaff Just give up. So many excuses for an appalling service. Just think ‘customer’ and take accountability, not how you can avoid doing anything. @giffgaff

@GuyEmerson Hi there. We are online only, and all our support is through Ask an Agent, so we don't have a contact number. We cannot advise on the specifics of her case via our social media, but the agents can also handle network issues (1/2)

@giffgaff my daughter is on holiday and her internet and phone signal has been turned off. She has no way of contacting anyway. The app suggest all is okay. What should she do? She has sent a message via the app but no response yet. Please advise with urgency.

@giffgaff We are all moving from @GiffGaff. They have just told us they don’t have call centres so you can’t speak to an agent by phone or in chat. Their team of agents are email only handling account related question such as payment problems. No network help at all. No customer service.

@giffgaff BUT they won’t talk to her until she returns from holiday in 10 days! That was there answer. Seriously?

@giffgaff Yes they said my daughter would have to wait until returning from holiday which is 10 days away and to use Facebook instead. She just wants to talk to somebody. Why is that so hard?

@GuyEmerson Hi Guy. Have you heard back from our agents through your case? - giffgaff Hannah

@giffgaff Telling us to use Facebook as GiffGaff cannot provide a service whilst on holiday is not acceptable. Why can’t they talk to my daughter and explain??

@giffgaff Appalling service from GiffGaff, nobody to talk to at all, no offer of help just suggesting we use Facebook. Looks like GiffGaff switched off the network mid period with no notice. Now saying have to wait until I return home from holiday. Whole family now moving off @GiffGaff.

@giffgaff It is 10:30pm so she cannot use a friends phone.

@GuyEmerson We'll need to let our agents check over her account and reply to her case, so that this can be investigated further. In the meantime, please ask her to try her SIM in a different phone, to see if it persists. If it does, she can update her case accordingly. - giffgaff Jeanette

@giffgaff It is 10:30pm. She cannot test in a friends phone.

@GuyEmerson Our agents will check over her account and reply as soon as possible. In the meantime, it would be worthwhile your daughter tries her SIM in a different phone, such as a friends phone, to rule out any connection issues between her phone and SIM Guy. - giffgaff Jeanette

@giffgaff Great so no way to contact her for 24 hours.

@GuyEmerson Our agents will check her account through the case raised through her account. They will then reply to her case with any information or troubleshooting to help get her services resumed. - giffgaff Jeanette

@giffgaff She has 10 days left, 40gb of data left and £18 of credit.

@GuyEmerson Please ask her to manually try the different networks available to her, to see if any of these work. giffgaff will not show as a network as she is abroad. - giffgaff Jeanette

@giffgaff Automatic finally loaded. Says network not available. Could the number be cancelled and app not say that? It is middle of a charging period.

@giffgaff That shows select automatically if you are abroad. She has done that and no joy. Giffgaff does not show as a network.

@GuyEmerson We can appreciate this must be very concerning for you and your daughter Guy. Replies can take up to 24 hours, but it doesn't always take this timeframe. Please ask your daughter to complete a manual roam, as shown, help.giffgaff.com/en/articles/25… - giffgaff Jeanette

@thameswater disgraceful, who is accountable for this? We are a third world country. @Feargal_Sharkey #Echobox=1765221269" target="_blank" rel="nofollow noopener">bucksfreepress.co.uk/news/25680466.…