Harvest

@sebastiaanluca Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We’re sorry to hear you’ve been running into trouble. Please share a few specifics so we can investigate. **What we need from you:**...

Since Harvest got acquired by Bending Spoons and the following layoffs, things have noticeably started deteriorating with their API, uptime, and support. I mean, they probably even fired the one person in charge of social media and replaced it with an AI autoresponder @harvest

@galengidman @bendingspoons Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand the frustration—here’s a clear explanation of how payment processing fees work in Harvest and ways to avoid them. **Ho...

Since being acquired by @bendingspoons, @harvest began silently charging payment processing fees on online payments without notifying me. I have been trying to get in contact with their support for a week and have not received a single human answer. Pretty ridiculous.

@jdassonval Hi Julien, Thanks for reaching out, and sorry for the trouble! Harvest briefly experienced an outage, but it's resolved now. We apologize for the service interruption! I want to assure you that no data was affected.  If anything like this comes up again, you can always moni...

@harvest Hello, for several weeks now, your servers have been going down every other day. I’ve been using Harvest for over 10 years and I’ve never experienced this many issues. When checking your official status page, everything seems to be reported as operational. Yet a quick look on Twitter or Reddit shows that I’m far from being the only one experiencing these problems. This clearly has nothing to do with my IP or connection. Please look into it and fix the situation, because at some point we’ll have to consider moving elsewhere... Time is money!

@jdassonval Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We’re sorry you’ve been running into trouble—let’s get this sorted. **Status page** - In the rare case of an outage, all details and...

@statusgator Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand this is frustrating; let’s check a couple of things to get you back in. **Check status page.** Please check our offici...

Anyone else having issues with @harvest? You're not alone! Tons of people reporting an outage to StatusGator: statusgator.com/services/harve…

@JonathanShoff Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand this disruption is frustrating, and we want to help you keep tracking time so nothing gets lost. **Mobile app (works o...

Hey @harvest FYI, you're down right now and my team and I are trying to track our time today. We're grabbing pen and paper at the moment to track it the old fashioned way... Looking forward to your site coming back up.

@toddwilfreeman Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand the disruption and want to help figure out whether this is a wider issue or something local. **Check service status.**...

@harvest All major functionality seems like it has gone offline.

@cambanmon Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand how frustrating unexpected downtime can be. **What we’ll do next.** - We’d like to investigate the 5:00 AM downtime ...

.@harvest why does the service constantly go down at 5:00 AM? Is it upgrades? Server maintenance? Do that at 2:00 AM, please :)

@joncampbell @AndyDentPerth @daemon404 @bendingspoons @evernote Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand you’re looking for clear information about plan and billing updates. **Details and FAQs:** - For full plan details and...

@AndyDentPerth @daemon404 @bendingspoons @evernote They are currently restructuring the pricing for @harvest with a lot of customers saying their new bill will be 10x what it was a year. They don't care about customers or product.

Reviving this account to say: Almost everyone at Vimeo was laid off yesterday, including the entire video team. If you're looking for talented engineers, there are a few on the market. Sucks to see something I built killed by private equity in a technology company skin suit.

@cookgabe @codelever We're sorry for the disappointment here. We're happy to take a closer look: please reach out to our Support team directly at getharvest.com/contact.

@harvest @codelever I've been a customer for 10+ years. I'm very dissapointed by the billing changes you've made. The "usage" charge based on my invoices seems really invasive to me. How are the values of my invoices any of your business? Pic is the email I sent to support.

@joncampbell Thanks for reaching out! Please reach out through our contact form (getharvest.com/contact)—we’ll be happy to help.

I've been using @harvest for 16 years and today they tell me they want to increase my annual price from $129.60 to $1,116.00 based on my usage. I'm one developer who has half a dozen projects on the go and sends less than 10 invoices a month. Make it make sense.

@cookgabe @codelever Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. We understand the frustration and appreciate you sticking with us. **What we show in Invoices > Overview.** - **Total open** include...

@Espen_Antonsen Dear customer, Thanks for getting in touch. Harvest will be closed for the winter holidays, from Monday, December 22 through Thursday, January 1, and our Support team is working on a reduced schedule until January 6. During this period, our response times may be slower than ...

@harvest reactivating your subscriber list is not cool.

@Chiners_68 Hello, Thanks for reaching out. This response was generated by our helpful AI assistant to provide you with a quick answer to your question. Sorry for the delay and the trouble your team is having logging time. If your staff are seeing a connection error (for example, “Sorr...

@harvest I sent a support request in last week but not had a response yet. Can you assist please I’ve got staff who can’t log time.

@zackgilbert We do integrate with Stripe for online payment of Harvest invoices! Feel free to contact our support team to chat more in depth about your needs: getharvest.com/contact

Do I know anyone that works at @harvest? Have a technical question about how their system is built.

@zackgilbert Hi there! 👋 What are you wondering about?

@TornadoDesign Hi there, Thanks for reaching out to Harvest Support! Thank you for sharing this accessibility feedback about darkening the gray fonts in the desktop app. I’ll pass your suggestion along to our product team for review. While we can’t promise a specific outcome, your input is...

@harvest This is my annual request to make the gray fonts darker on your desktop app. Because of accessibility, readability, and ease of use.

@jonschr Since payments are handled via Stripe, refunds would need to be processed on Stripe's end as well! Once the refund has been issued in Stripe, you can remove the payment on your invoice in Harvest. If you have more questions about this, please reach out via our contact form: ...

Hey @harvest how do I refund a paid invoice (using your Stripe integration)? I've been with you for years, but have never needed to do it before today.

[status] Identified: We’re aware of an issue affecting Harvest. The issue is due to an outage in an upstream cloud provider. stspg.io/q01lz076711r?u…

Hi there, Thanks for reaching out, and sorry for the trouble! Harvest experienced an outage caused by an issue with one of our external providers, but it's resolved now. We apologize for the service interruption! If anything like this comes up again, you can always monitor ...

[status] Identified: The issue has been identified in an outage of an external provider. The provider is aware of the issue and actively working on it. We're monitoring updates from the provider. You can follow the provider's updates… stspg.io/pmbmjw7vq643?u…

[status] Investigating: We’re aware of an issue affecting Harvest and are actively looking into it. Our team is working to resolve this as quickly as possible. stspg.io/pmbmjw7vq643?u…