Holland & Barrett - Customer Services

@ZebaArif Hey Zeba, Thanks for getting in touch. We're so sorry to hear you've experienced an issue with your order. Please could you DM us so that we can get this sorted for you? Looking forward to hearing from you. Team H&B 💚️

Once again you said "next day delivery" @HB_HereToHelp. Now I have been informed it will be 3 days!! Again!! Why make empty promises you cannot keep??

@run26pointstu Hey Stuart, thanks for getting in touch. We're so sorry to hear of the issue you experienced. Could you please DM us so that we can get this looked in to for you straight away. Looking forward to hearing from you. Team H&B 💚️

@HB_HereToHelp Overcharged by £4.12 at Felixstowe Shop. Ipswich Shop couldn't provide refund for being overcharged but just £5.00 Points as 'gesture of good will' despite travel costs and at least 30 minutes waiting time. We spend a lot in your shops but this is farcical.

@dfriermurillo Hey there. We no longer offer physical loyalty cards as of April 2023. You can still access your rewards through the H&B app or online account, or simply ask a colleague instore to find your account using your email or postcode. If you need more info, please DM us. Team H&B 💚️

@HB_HereToHelp Do you still offer physical H&B&Me rewards cards to your customers or is the rewards card only available on the mobile app?

@msch0074 Hey, thanks for replying.. We're so sorry to hear that you're unable to DM us.. Would you please send our customer service department an email at customerservices@hollandandbarrett.com so we can help you further.. Team H&B 💚️

How did you work this one out? @HB_HereToHelp

@msch0074 Hi there, thanks for getting in touch. We're so sorry to hear you've experienced an issue when trying to place an order. Please could you send us a DM and we'll get this looked in to for you? Looking forward to hearing from you. Team H&B 💚️

@MrSajjadengland Hi there! Thanks for messaging us. Please feel free to DM us so we can look into this for you. Team H&B 💚

@HB_HereToHelp did you find out about the answer?

@MrSajjadengland Hi there! Thanks for messaging us. We'll keep an eye out for this. Team H&B 💚

@HB_HereToHelp i’ve sent you a message in the inbox

@jlonew Hi there! We're more than happy to look into this for you. Please feel free to DM us! Team H&B 💚

@HB_HereToHelp don’t know why my aloe juice has changed colour and has no taste

@MarkDaw97147485 Hey, thanks for reaching out, feel free to pop us a message and we can look into this further for you. - Team H&B 💚️

@HB_HereToHelp Hi H&B team. Just wondering when you are getting the lemon, ginger and turmeric tea back in stock, it seems it’s always out of stock and I’m down to my last few boxes and need to order some more very soon.

@PieMashTour Hi there! Please feel free to send us a DM so we can look into this for you. Team H&B 💚

@HB_HereToHelp Have the staff been offered any help after the robbery at the epping store? I noticed the same staff were in the next day.

@MrSajjadengland Thanks for checking your message. Team H&B💚

@HB_HereToHelp thanks for your link. I got your message in the inbox.

@TheCarValeter @Hbgrafton We're really sorry to hear this, please can you pop us a DM so we can discuss this further. Team H&B💚

Not what I wanted this morning been discriminated about my disability in Holland & Barrett Wilmslow @HB_HereToHelp @Hbgrafton #wilmslow

@MrSajjadengland Thanks for reaching out again, we've sent a response please check your message. TeamH&B💚

@HB_HereToHelp sending you a message in the inbox

@Paternal_Sun Hey there. Oh wow, that does sound like a bit of unexpected Friday drama! We’re glad to hear everything ended safely in the end. Definitely not your average latte experience! Thanks for sharing and we hope if you do visit us, it's a bit little more relaxing. Team H&B 💚️

@HB_HereToHelp so there I am enjoying my latte outside your store when all hell breaks loose. Shoplifter runs out with a huge tub of something. manager runs out, mall security runs out. Obviously the guy was drugged up & homeless. All ended well. Nice bit of drama for a Friday!

@MrSajjadengland Hey there. Thanks for your message, and I’m really sorry for the delay in getting back to you. We’ll take a look at the messages you’ve sent over and get back to you as soon as we can. Thanks for your patience. Team H&B 💚️

@HB_HereToHelp when you get time, can you reply to me about I sent you three messages in the inbox? Can magnesium do all these?

@amitavmohanty01 Hi there!  Thanks for reaching out. We're really sorry to hear of your experience with the chatbot.  Feel free to pop us a DM, we would be more than happy to help.  Team H&B 💚️

@HB_HereToHelp your chatbot is an absolute piece of garbage. Please help me with my order and stop annoying me further with a useless bot.

@MrSajjadengland Hello, Thank you for reaching out to us here at Holland and Barrett. I’m really sorry for the delay in getting back to you, and I appreciate your patience. I can confirm that your question has now been passed to our internal team, and you should receive a response very soon...

@HB_HereToHelp did not get y rply

@MrSajjadengland Hi there! Thanks for messaging us. We're really sorry for the delay in getting back to you. We'll respond as quick as we can. Team H&B 💚

@HB_HereToHelp I sent you a message yesterday but you didn’t respond

@MrSajjadengland Hey there, just taking a look for you. Team H&B💚

@HB_HereToHelp thanks for your text message. Could you just reply to this short message for me in the inbox?

@CharlesElford Once again, we're really sorry for the issues you've experienced with our customer services. Please send your complaint to this team at customercomplaints@hollandandbarrett.com Team H&B💚

@HB_HereToHelp As I said, I want to make a complaint about H&B’s consistently poor customer services. The Customer Services department is therefore in no position to respond. Please let me have is the name & address of the person responsible please, so I can write to them formally?

@HB_HereToHelp I want to make a complaint about H&B’s consistently poor customer services. What is the name & address of the person responsible please, so I can write to them formally?