HostGator Support

@engertendy2 Received and responded. Thank you, Engertendy.

@HGSupport Look in our dms

@alanilagan Hi, we are aware of the situation and our team has already resolved the issue. We understand how frustrating it can be not to receive timely updates and we appreciate your patience. Please DM us if you are still experiencing any issues and we will be happy to assist.

Same!

@awebsmith254 @HostGator Thanks for bringing this to our attention. We haven't received any widespread reports of this issue so far, but we'll check with our team. In the meantime, please contact our 24/7 Support team via Live Chat or Phone at hostgator.com/contact so they can assist you further.

Hey @HostGator @HGSupport #Hosting #HostGator #BlueHost Are you guys having technical issues again? I'm trying to log into my panel and it keeps giving a "something went wrong please try again later" error. So frustrating!

@HADESNYC We understand how concerning it can be when your website is down. Our 24/7 Support team can investigate the issue and help get your site back online. Please reach out via Live Chat or Phone at hostgator.com/contact so we can assist you right away.

@HGSupport my site is down. I need help now

@juhca @HostGator @TitanEmail Hi there! Our teams would love to help you if you are having any issues with your email. They can be contacted on our support page here. hostgator.com/contact

Obrigado @HostGator @HGSupport @TitanEmail pela falta de serviço e falta de suporte.

@TrueSignalMedia We have our services working and ready for you. If you have a question about next steps, our support team is waiting for you at hostgator.com/contact

@HGSupport so I guess your services don't want to work today.. pretty crappy service when need to get on to update their site.

@brucekaskubar All excellent questions! We would be happy to match you with a product expert who can give you the details you're looking for. Send us a DM so we can get your contact info to connect you with them. x.com/messages/compo…

@HGSupport Your recent note about email plans is not very helpful. If I send an email with 12 recipients does that count as 1 or 12? How much are the plans? Is the limit per life, year, month, week, day, hour, or minute?

@txtanks We get how upsetting this is, especially with sites down and no clear follow up. If you’re impacted right now, please DM your primary domain and latest ticket or case ID (no passwords). We’ll review what’s happening and your support history and share next steps.

@HostGator @HGSupport WHY is your service so horrific!?!?!?!? Why do you have so many customers sites down for 10+ days AND you can’t provide timely support or committed chat/documentation follow-up. EVER! Never EVER use this org for anything!

@ZennieAbraham62 We know you rely on getting the best deal for your $$. On a high tier plan, i.e. VPS, clients get root control of their server. We can help with some of the sysadmin aspects, but for custom configs and coding we always suggest having a dedicated dev who can fix individual errors.

A real nightmare with HostGator Support. Instead of a ZennieReport.com that works, @HGSupport spends its time telling me what it cannot do that I am paying for, yet they promise "24-Hour-Support". So we have a contract that Hostgator is not keeping up its end of.

@LukeGropius We understand how frustrating it can be not to access your WHM panel, especially with DNS issues involved. Have you already reached out to our support team for assistance? If you have a case number, please feel free to DM it to us so we can help look into this further.

@HGSupport hey, I uploaded a new page yesterday. Now the DNS isn't working and I can't access the WHM panel

@PeterVadala Glad to hear support is working with you to address the issue. If we can be of further assistance, send us a DM with the details.

An @HGSupport agent named #Navya has me on hold. I can't edit articles. This is costing me money because I have to send people to Elon's platform instead of the America's Man's Man Web site. JSON somethingorother Can't publish

@ZennieAbraham62 @NewfoldDigital Thank you for the DM. I'll take a closer look to see what happened there.

@ZennieAbraham62 @NewfoldDigital We saw your other post. To keep communication in one place, we will continue to respond to your original post.

Hey! @HGSupport and @NewfoldDigital, I wrote this to an admin just now! Hey.  Thank you for your response.  But before I continue, I have to get after whomever did this to my .htacess code.  They just left THIS, only:      Require all granted Nothing else. That is unacceptable. When HostGator erased my .htaccess content, they didn't just fail to fix the issue—they likely broke ZennieReport.com's site's URL structure (permalinks). By leaving only that xmlrpc.php rule, they wiped out the # BEGIN WordPress block that tells your server how to route your website traffic. If you try to visit any page on your site other than the homepage right now, you will almost certainly get a 404 Not Found error for those pages too. This, on top of the fake malware claims by some HostGator admins, is really a horrible affront. Someone of you seems to be trying to harm my site.  STOP.  If you don't know Wordpress, do not do anything.  If you have problems with me personally, then just do not work on my site.  Let someone else do it. Now I have to fix this.  I spend a lot of time clearning up what some HostGator admins do.  We used to have people who cared.  What is going on now is horrible. Zennie

@ZennieAbraham62 @NewfoldDigital We want to provide peace of mind. Please send us a DM with more information about the interaction. I'd like to see how I can help.

@PeterVadala @HostGator @NewfoldDigital Hey there, thank you for reaching out. We were able to load the website, but if there is still an issue, please send us a DM. We'd like to help.

If you can't reach AmericasMansMan.com, tell @Hostgator and @NewFoldDigital to fix it! In the mean, connect with @AmericasMansMan on GETTR. Thanks for your patience!

@Nesphalim @darthguero @HostGator If you are still experiencing an issue accessing the account, send us a DM with account-identifying info. I'd like to take a closer look.

@HGSupport @HostGator Absolutely horrible customer support. Gator AI told me a configuration was done and was not true. Tried email and it was rejected. Chats claimed my user ID was incorrect and unable to get it via email. Nothing ever came. Is this still a real company?

@HostGator @darthguero We have seen your other posts and are assisting in the DM.

@darthguero @HGSupport Hey Nes! We understand the frustration not getting the correct User ID of the account. Please contact our phone support #1-866-96GATOR(42867) is available 7am-12am ET 7 days a week. You can also reach out to our chat support at helpchat.hostgator.com. They are available 24/7.

@Nesphalim @darthguero @HostGator Hi Kimberly, we saw your other post. Please send us a DM with account-identifying info, and we will look into your billing concerns.

@HostGator @a2611058 @Porkbun Thank you for sharing your experience after nearly twenty years with us. We want to make sure this is addressed quickly. Please send us a DM with your account information so we can review the charges and assist you further.

@a2611058 @Porkbun We are sorry to see you leave. If we can help with any part of your migration, please let us know.

@HostGator been a customer for 13 years. no longer. @Porkbun here we come.

@ZennieAbraham62 These are serious accusations and we want to look into them. Let's keep your account information private and move this conversation to the DMs. x.com/messages/compo…

Hey @HGSupport Jyothi is an admin who tries to trick me rather than help me. You need to take him off work duty because he's not helping people.