@dani_haviland @HostGator @dani_haviland @HostGator Thanks for providing those domain names, Dani. Please send us a DM and we'd be happy to look into them with you from there. Look forward to hearing from you!
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HostGator Support
75.5K posts
HostGator Support
@HGSupport
The official Support Twitter account of http://t.co/0aOk8C43, a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
Austin & Houston, TX Katılım Haziran 2011
7K Takip Edilen16.2K Takipçiler
@dani_haviland @HostGator Hey Dani! We're currently working through patching and restoring some servers related to a cPanel vulnerability. Most servers are back online, but some need to addressed individually. If you can send us a domain name, we'd be happy to take a look into what you've got going on.
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HostGator check-in: anyone else having site/DNS issues today?
I’m seeing NXDOMAIN/domain access problems, and support says admins are working on it. Trying to confirm if it’s a wider outage.
@HostGator @HGSupport
#HostGator #HostGatorDown #DNS #NXDOMAIN
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@DanMicovic @HostGator Hey Daniel, can you check your server and websites when you get a moment? If you still see any issues or have questions, send us a DM and we’ll take a closer look!
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Is anyone getting any answers or updates from @HostGator @HGSupport today? it seems like they have disappeared, totally silent this week.
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@adiospipino Hello Kai! We’ve replied to your message—please check your DMs so we can assist you.
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@adiospipino Hi Lucas, we responded to your DM, but in case you didn't get to see that, we are working hard on bringing the VPS servers back online. With the widespread impact of the cPanel patch on April 28th, restoring server access for our clients has been our #1 priority.
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@HGSupport I have a production server down for more than 24 hours and still no solution or clear update. Please provide news regarding the maintenance/work you said would be performed today on the affected CentOS servers related to the known cPanel issue reported by your team.
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@MilkmanHero @HostGator Whenever you are ready, feel free to send a DM with the affected domain(s) so we can help with streamlining the process for you.
twitter.com/messages/compo…
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@MilkmanHero @HostGator A job half-finished isn't finished; let's get this done. Can you DM us the escalated support ticket so we can help with the troubleshooting process?
twitter.com/messages/compo…
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Ah @HostGator broke all my websites, I know they're fire fighting to patch security which is fair enough and I've been patient hoping it'll resolve itself, it hasn't. Really grating is @HGSupport making up absolute nonsense and blaming all my sites being broken on "malware" 🙄🥱
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@HostGator @kishorksukumar We know an ETA is critical. No timeline yet, but updates will be emailed to you as soon as available. Thanks for your patience as our team works on it.
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@kishorksukumar @HGSupport Please keep an eye on the ACOM, our technicians are working on it, and they'll update you via the email address we have on file as soon as there's progress. If you have any further questions or details to share, feel free to continue the conversation with us in DMs.
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Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport
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@DanMicovic @HostGator Daniel, we recognize how critical this situation is and appreciate you sharing your concerns. Please continue the conversation with us via DM so we can assist you directly and work toward a resolution.
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@HostGator @HGSupport Today makes six days without access to my server and three revenue generating sites. No new sales, no access to email will lead to customer (revenue) loss. Zero updates and appears no progress being made. The class-action law firms are circling. Complete incompetence on display.
HostGator@HostGator
@DanMicovic @HGSupport Each individual fix is going to be communicated via email to the primary contact on the account. Those emails will be a direct line to our support team who can answer any questions you may have.
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@zombyboy Thanks for reaching out. We'd like to take a looks but will need some account identifying info. Please send a DM and we'll check it out.
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I've been on five calls. Four chats (are those AI bots?). Finally, talking to the engineers via email and told they can't promise me anything in "day, days, or more."
My account was hosted on Alma, not Cent OS 6, which keeps getting thrown my way for some reason.
My $5k contract is feeling pretty useless right now.
HostGator Support@HGSupport
@francojosephsd @zombyboy @HostGator @DanMicovic We have been updated that most cPanels and WHMs have been resolved. If you have hosting with us please check and confirm if this is the case for you. If you continue to experience an issue, please send us a DM with account-identifying information, and we can take a closer look.
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@HostGator @DanMicovic Thank you for letting us know you are still experiencing the issue. Please send us a DM with your domain name so we can identify your account and take a closer look at what your server is running.
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@DanMicovic @HGSupport We did deploy fixes; however, some clients' configurations require more specific interventions and we are working to connect with each of them and make sure the issues are resolved.
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Why didn't @Hostgator deploy patches to cPanel last week like other hosts?
@HGSupport
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@francojosephsd @DanMicovic @HostGator We saw your other post and encourage you to check again, as we have recently received an update that most cPanels and WHMs have been resolved.
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@HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.
HostGator@HostGator
@DanMicovic @HGSupport Each individual fix is going to be communicated via email to the primary contact on the account. Those emails will be a direct line to our support team who can answer any questions you may have.
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@HostGator @DanMicovic Hi there, we would like to ask if you have had a chance to check if you are still experiencing an issue. We have been updated that most cPanels and WHMs have been resolved.
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@francojosephsd @zombyboy @HostGator @DanMicovic We have been updated that most cPanels and WHMs have been resolved. If you have hosting with us please check and confirm if this is the case for you. If you continue to experience an issue, please send us a DM with account-identifying information, and we can take a closer look.
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@Hostgator over 36 hours and no email or update, sites still down. Rep this morning cannot confirm who is or isn't on the list, as frontline reps have no access to the engineering team.
HostGator@HostGator
@DanMicovic @HGSupport Each individual fix is going to be communicated via email to the primary contact on the account. Those emails will be a direct line to our support team who can answer any questions you may have.
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@qwikad_com @phrenic @HostGator We have been updated that most cPanels and WHMs have been resolved. If you have hosting with us please check and confirm if this is the case for you. If you continue to experience an issue, please send us a DM with account-identifying information, and we can take a closer look.
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@phrenic @HostGator Yeah, they are experiencing issues. Still not resolved:
pulse.hostgator.com/history
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@snorklTV @ShubhamHere31 @HostGator @BigRock We received an update that most cPanels and WHMs have been resolved. Please check and confirm if this is the case for you. If you continue to experience an issue, please send us a DM with account-identifying information, like your domain name, and we can take a closer look.
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@ShubhamHere31 @HostGator @HGSupport @BigRock Seems it is a known issue due to a security patch. would be nice for @hgsupport to post something here
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@russellskaye @HostGator Thank you for reaching out. We have been updated that most cPanels and WHMs have been resolved. Please check and confirm if this is the case for you. If there is still an issue, send us a DM with account-identifying information, like your domain name, we can take a closer look.
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@HostGator @HGSupport I cannot open the WHM on my VPS or my Reseller Server.
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@DanMicovic @HostGator We have been updated that most cPanels have been resolved. Please check and confirm if this is the case for you. If you continue to experience an issue, please send us a DM with account-identifying information, like your domain name, and we can take a closer look.
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@HostGator @HGSupport entering day 6 without access to 3 revenue producing sites, and no one at HG has any answers, only cut-and-paste replies. Hearing nearly 50k sites still down and HG is recruiting help on Fiverr. Epic fail and clear signal that revenue producing sites cannot trust HG.
HostGator@HostGator
@DanMicovic @HGSupport Each individual fix is going to be communicated via email to the primary contact on the account. Those emails will be a direct line to our support team who can answer any questions you may have.
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@ZennieAbraham62 Hi Zennie, we understand the wait can be frustrating. Please send us a DM with your account details and we'll do our best to help point you in the right direction.
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Hey @HGSupport @HostGator I am waiting for someone to respond to my presents in the help cue in my server. 10 minutes and counting.
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@lumeatortellars We understand your concern. This issue is not exclusive to HostGator and is affecting multiple hosting providers and servers worldwide. Our teams are actively working to address the impact. Please DM us with your domain or account details so we can look into your specific case.
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@DanMicovic @HostGator @HGSupport I have a client’s site that’s been down since Sunday night and our web team has received nothing other than the same copy/paste response I’ve seen support using on here and there’s no telling how many sales they’re losing.
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