HostGator

@n_posibilidades @HGSupport We responded to your concern through the other handle. Please continue the conversation there to reduce any confusion.

@HostGator @HGSupport ¿Cómo es posible que cobren por un dominio y un día después informen que no pueden registrarlo? Si conocían esa restricción, debieron impedir la compra antes de cobrar. El problema no es el reembolso, es la falta de transparencia.

@generouncambio @HGSupport We work to make sure that requested domains can be registered before charging. Unexpected barriers can arise after the request is made and we have to change course. If you have questions about the registration process, please contact our support team through your account portal.

@HostGator @HGSupport ¿Cómo es posible que cobren por un dominio y un día después informen que no pueden registrarlo? Si conocían esa restricción, debieron impedir la compra antes de cobrar. El problema no es el reembolso, es la falta de transparencia.

@esporadas We strive to provide a variety of plans so that you can match the one that gives you the service you require at the price you need, and you can create your own website backups at any time. If your provider is @hostgatorbrasil you will want to reach out to them directly for help.

A @HostGator deixou de ser uma empresa séria. Ela IMPEDE que seus clientes renovem pra um plano mais acessível e chantageia com a retenção dos backups dos seus sites. Inacreditável

@HADESNYC @HGSupport We understand your concern. We haven't received any widespread reports of a server issue, but we're checking with our team. If you're still experiencing this, please contact our 24/7 Support via Live Chat or Phone: hostgator.com/contact

Absolutely unacceptable @HGSupport @HostGator doesn't even let the customers know when there are server issues.

@raulpacheco2k Thanks for bringing this up @Raul! Please contact our frontline team as they are the best to assist.   Our phone support #1-866-96GATOR(42867) is available 7am-12am ET 7 days a week. You can also reach out to our chat support at helpchat.hostgator.com. They are available 24/7.

@HostGator seus usuários do plano de e-mail essentials não merecem ter segurança com 2FA? Precisam pagar mais que o dobro por isso? Isso deveria esta no plano essentials.

@cassianodesign We do not have any current wide-spread reports of instability. Please make sure to reach out to support through your account dashboard to diagnose this issue.

hostgator sites e FTP domínio compartilhado estão instáveis @HostGator

@GeigerWanderer We really would prefer to discuss details directly with you instead of where others can see. Our standard is to send multiple notifications over several weeks about any expiring products with us and our agents are trained to match customers with the right size and renewal terms.

@HostGator Look up the transcript from the chat session. All you need to know. #buyerbeware

Beware of @HostGator. They took down my website without notice—while I was overseas on vacation. No email, no notice at all after years as a client. Look elsewhere for web hosting. #buyerbeware

@GeigerWanderer That is definitely something we want to check out as humans, because an unexpected $600 bill is nobody's friend. Let us dig a little further in the DMs. x.com/messages/compo…

@HostGator There’s no problem with domain registration. I checked. You took me offline. I went on your site and your chat bot told me I needed to pay $600 to continue service. I call that extortion. No email notice. Nothing. I’ve been a client for 10 yrs. No more!

@GeigerWanderer Following up on this, if the site in question is mellowwanderer.com, it looks like there may be an issue with the domain registration, in which case you will want to connect with GoDaddy, your registrar.

@GeigerWanderer There are many reasons why a site can go down; most of them are due to updates and coding. We would be happy to help get your site back up and running if you can send us a DM with the domain affected. x.com/messages/compo…

@electrolover777 Hi, two weeks of disrupted business email is not the experience we want for you. We have already reached out via your previous comment, please DM us your account details and case number so we can look into this right away.

Warning for @HostGator reseller customers: my business emails have been disrupted for almost 2 weeks. Support kept giving partial fixes, asked me to wait 24–48h repeatedly, then closed the case while the issue remained. Still no exact ETA. #HostGatorWarning #EmailHosting

@electrolover777 Hi, we understand the concern and we want to look into this further. Please DM us your account details and any case numbers so we can check on this for you.

@chriscrm @HostGator Hi @chriscrm Emails from all my reseller accounts are silently dropped across multiple accounts. Looks like this is not an isolated case anymore. There may be a bigger HostGator mail delivery, IP reputation, or outbound issue affecting multiple customer

Hey @HostGator — your support portal sends users to a knowledge base with no way to open a ticket or access live chat. This is unacceptable. I need a PTR record configured Gmail silently rejects all outgoing emails from our domain. This is a basic mail server configuration

@chriscrm The 'Get in touch' button should open a chat window in your browser.

@HostGator @HostGator The chat link you provided (helpchat.hostgator.com) just redirects to the knowledge base, not an actual chat. This is exactly the problem I reported. And that 'Get in touch' button does nothing.

@RepAmWatch Sounds like we have an opportunity to address these specific concerns. Can you send us a DM with the domain you were contacting about so that we can work to improve? x.com/messages/compo…

@HostGator It’s not that one size doesn’t fit all. It’s that live chat was terrible. No reply for 6-8 minutes at a time. I wasn’t asked to stand by while they researched. They repeatedly suggested an illogical solution. And your AI bot is not ready for prime time. Gives bad advice!!!

@HostGator Your support chain is abysmal. It was better when chatbot recommended FAQs before passing to a live agent. Now LLM engages in conversational instructions — and instructions are often wrong. Also, the human chat group is not as good as the phone group — not even close.

@SirCharlesCary @NewfoldDigital Hello Sir Charles. We've received your DM and have responded to you. We'll gladly continue working with you from there.

@HostGator @NewfoldDigital It was sent to “newfold”, but has been since sent to you via DM

@NewfoldDigital @HostGator I’m reaching out again because you didn’t answer my DM. It’s not ethical to take a customers $ for an extended period of time and then tell them before the extended period of time that they cannot be prorated for the unused funds. Do I need FTC input?

@CzarRj @WamanyaPious Of course! Here's a link to our contact page where you can reach chat, or reach our support team by phone: hostgator.com/contact

@HostGator @WamanyaPious I can't find your live chat or ticket system; could you please send me the URL?

@jbuzaabo bought a domain name from @HostGator, and @ICANN and other conspirators swiftly decided to close his website, and reassign the name to some "giant" company despite his pleas . . . Watch out for these web hosts that can’t protect their clients.

@CzarRj @WamanyaPious Hey, there! We're not currently experiencing any issues with our chat support system. If you're having trouble, feel free to send us a DM and we'll do our best to get you connected!

@HostGator @WamanyaPious What happened to their live chat?