Holiday Inn Express by IHG

@sheltie21 Great to hear that you had a nice time, we're looking forward to your next visit!

Great weekend @HIExpress #BoltonCentre been well looked after, really nice time. #HappytomeetSorrytopartHappytomeetagain

@kma72797 This is not the experience we want for our guests, Karen. Can you send us a DM so we can look into this? Thank you.

@HIExpress stop scamming people!!! Holding onto money from a stay , but claiming they settled the transaction and released funds when they did not ! Will never stay there again!

@Soccerus344 We're sorry to hear about your experience. We take your feedback seriously and will ensure it's shared with the relevant team. Can you please send us a DM with your complete reservation details?

@HIExpress yeah just do ur research. Just stayed at a Holiday Inn express just outside of Pittsburgh worst hotel I’ve ever stayed in the last 35 years. Dirty lobby, pool area pics on website from 20yrs ago pool was very nasty. Carpet in hallways gross. (Pittsburgh harmarville)

@beck5ter Hi, Jason. We'd like to look into this. Can you send us a DM on Instagram ihg.co/6019B6rcAf or Facebook ihg.co/6011B6rcA7?

@HIExpress HIE in Bath good room rate £77 for tomorrow night then you find out its £50 to park, that is crazy just absolutely disgusting, does my car get breakfast, does the concierge go out and wash and Polish it

@HippieLorelei Thank you for sharing this feedback. We'd like to look further into this. Please send us a DM.

@HIExpress Hi folks! Please fix your website forms! Reserving at Holiday Inn Express & Suites Chatsworth, I put in my earthlink.net email address. Your form said it wasn't a "real" email address. I tried 2 more of my earthlink.net addresses. All were refused.

@thesaleshole Hello, Mark. We apologize for the inconvenience this has caused you. Could you please send us a DM so we can look further into this for you? twitter.com/messages/compo…

It’s disappointing to book a 2 night stay now for June and have to pay an extra $20.00 incase of cancellation. Instead of booking at the lower rate without taking my money now. @HIExpress

@JoeNoMore_1 We'd like to look into this. Can you send us a DM on Instagram ihg.co/6015B6K30v or Facebook ihg.co/6017B6K30x?

@HIExpress Holiday Inn Express, an @IHGCorporate hotel is essentially the Spirit Airlines of the hotel Industry. Complete garbage! Just had them cancel my reward stay the morning of my arrival! Customer Service is useless. Hotel Manager is incompetent. @IHGOneRewards @HolidayInn

@kevinfcrosby This is not the experience we want for our guests, Kevin. Can you send us a DM so we can look into this? Thank you.

@HIExpress I really expect more from your properties than to have black mold in the ice, machines. This is the property in Pelham AL, 260 Vahaba Road 35124.

@swinggin Thanks for reaching out! Please send us a DM with your full reservation information, and we'd be happy to look into this further for you.

@DontCallMeRalph Thank you for reaching out about your concern. Can you send us a DM with your booking information, so we can look into this for you?

@HIExpress I'm currently at your Downtown Atlanta location and being told that even though there's clean rooms available for my 4 day corporate reservation, "upper management" has disallowed early check in, even for a fee. Customer care won't do anything. 3rd letdown this year.

@TrctrDrvngChamp We're sorry to hear about your experience. If you send us a DM with your booking details, we'd be happy to look into this for you.

@HIExpress I don't like being woken up by a 4am fire alarm when there is no fire. #hotelincident

@breitflyte Are you able to send us a DM with your details? Our team would like to look into this for you. twitter.com/messages/compo…

@breitflyte We appreciate you bringing this to our attention and understand your disappointment in the response so far. Can you send us a DM with more details?

@HIExpress So, IHG Officially Sucks, No Humans, Just AI Bullshit. I am an IHGOne Loyalty Member. Just booked a Holiday Inn Express 10 Miles from my house because my 91 year-old Mother broke her hip yesterday, and is having surgery today. So, booked the room, not as a holiday, but as respite for my overnight hospital family members keeping vigil. I tried ti contact IHG and Holiday Inn Express and they are unavailable. They OFFICIALLY SUCK!

@TrctrDrvngChamp Hi, can you send us a DM with your complete reservation details? We'd like to look into your recent stay experience.

@HIExpress I found the worst ever HIE my last trip. #hotel

@KateTideswell This is not the experience we want for our guests, Kate. Can you send us a DM so we can look into this? Thank you.

@HIExpress staying in HIE Ridgecrest. They currently can’t check anyone in or issue room keys due to an issue with internet/websites. Absolutely ridiculous. Receptionist having to let me in my room everytime I go out of it

@nmchimombe We've replied to your message on Facebook regarding this. We'll keep the conversation there to prevent any confusion, thank you.

@HIExpress Request for an electronic invoice/receipt

Look on the bright side, falling back does mean we get an extra hour of sleep. 🛏️ 😴 💤 #DayLightSavings

@jconli We're sorry for the inconvenience this may have caused. Please DM us with more details of your concern along with your reservation and contact details, so we can look into this further for you.

Made reservations for a work trip 3 weeks ago. I’m 30 min away from the hotel when @HIExpress calls me to tell me they only have one night available of my 3 night stay. They overbooked hotel. So I had to scramble to find another hotel. ?!?!

@HM_1058 Please feel free to send us a DM if we can assist you. Thank you. twitter.com/messages/compo…

@HIExpress @agoda Due to my flight cancellation and the ongoing sensitive situation, we are unable to travel to Dubai. We kindly request your assistance in cancelling our booking at Holiday Inn Safa Park (booked via Agoda) and processing a full refund. Truly appreciate your help

@positionshannah This is not the experience we want for our guests, Hannah. Can you send us a DM so that we can look into this? Thank you.

@HIExpress was super disappointed when our alarm clock went off at 2 in the morning last night before we had to drive 7 hours home. I even checked it before bed and it showed no indication of an alarm being set, super frustrated and ruined our entire night

Thank you for your patience. We would like to apologize again for the inconvenience this has caused you. Please be assured that we understand your frustrations regarding the non-refundable reservations. After reviewing your communication with our Customer Care team, as well as the information provided by the hotel, we support the hotel's stand on the matter. We would like to remind you that IHG Hotels & Resorts must adhere to the terms of the reservation. While the booking may be cancelled, the associated charges or penalties cannot be waived in accordance with the policy for non-refundable rates. Please note that only the hotel's management has the authority to waive any penalties. If the hotel has already declined the request, IHG Hotels & Resorts cannot overturn or supersede its decision. Please don't hesitate to provide any additional comments you may have, as we will share them for future reference. We thank you for your understanding and continued loyalty to IHG Hotels & Resorts.

@HIExpress I just sent a DM explaining the experiene.

An @HIExpress member since 2015 & always stay at a Holiday Inn Express while on the road traveling. I recently made a mistake & booked a non-cancelation reservation. Noticing this within 6 months of the stay, I requested a cancelation & a refund. Your hotel refused, unacceptable!