Holiday Inn Express by IHG

@KateTideswell We appreciate your feedback, Kate. We're sorry to hear that your breakfast experience at the hotel was less than stellar. Please send us a DM, so we can look further into this. Thank you.

@HIExpress this has been ‘breakfast’ offered for the past 3 days I have been staying here. Every day I am assured a truck is on its way with food, never materializes. Disgusting. Also no drinks in the ‘market’ shop & hot drinks machine out of order. Not even any milk for cereal

@RajAgarwal3036 As we explained via DM, the hotel has up to 48 hours to respond as per our standard procedure. We appreciate your patience, and will provide further updates as soon as possible.

@HIExpress Waiting for reply more than 24hours no reply received

@HolidayInn @HIExpress @PMOIndia @HolidayInn @hirggoa @MoCA_GoI confirmation no-270-2808639 we are requested many times for the refund but unable to receive the refund kindly help us to get the refund full refund from hotel

@metamort_ Hello, we would like the opportunity to investigate your feedback further. Can you send us a private message?

In case you were wondering, @InterConHotels @HIExpress is apparently allowed to cancel your reservations 6 months after you make them if they decide they want to charge more for the room, and they will send you one email about it and not confirm, despite having your phone number.

@RajAgarwal3036 We appreciate your patience. We've recently received your DM, and are looking into it. Thank you.

@HolidayInn @HIExpress @PMOIndia @hirggoa @MoCA_GoI Waiting for update no response received

@RajAgarwal3036 Thank you for reaching out to us, Raj. Due to the private nature of your concerns, we would like to look into this via DM. twitter.com/messages/compo…

@TaxpayerinIndia Please send us a DM about this, we'd be happy to look into it and assist you. Thank you. twitter.com/messages/compo…

@HIExpress Very disappointing experience with Holiday Inn Express Banjara Hills Hyderabad . Refund promised, but still not processed despite repeated reminders. Customers shouldn’t have to chase businesses for their own money.

@MairiBlack Thank you for reaching out. Can you share the following info, so we can look into this? Full Name on the reservation: Confirmation number: Hotel name and location: Stay dates: Email Address and phone number:

@HIExpress My husband booked in on 9/5 as his mum was ill but he never got to check in as he sat by her bed holding her hand until she died the next morning. Went back to the hotel for a refund or another night when we come back for the funeral...told "NO" Disgusting. #ireland

@Exploringnature We're thrilled to hear about your positive experience at our hotel in Harvey, LA. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Holiday Inn Express.

@HIExpress Great overnight stay in Harvey, LA. Great front desk and prompt resolution of issues.

@mryan_iufan Thank you for reaching out, Matthew. Can you send us a DM on Instagram ihg.co/6010BBqHsp or Facebook ihg.co/6011BBqHsV so we can look into this?

@HIExpress Not a good experience here In Mattoon, IL. Too much to put in a post here, but it’s easily been the worst stay of my year so far and I’ve spent over 30 nights in hotels YTD.

@WebbRobb We're sorry to hear about the inconvenience this has caused you, Robb. Could you send us a DM with more information so that we can share this with the proper teams? twitter.com/messages/compo…

The hot tub is not a kiddy pool. @HIExpress

@NTetzlaff We appreciate your feedback and understand your concern about the pet fees. We're always looking to improve our services, and we value your input. Please send us a DM with your concerns.

@smrtshygoodguy We're sorry to hear about your experience. We take such matters seriously. Please contact us via DM to help us resolve your issue.

@HolidayInn @HIExpress room smells like #catpiss and we found a #crackpipe. Want us to call @FBIJacksonville or @Jacksonville or @JaxPolice ?

@ElkayEQ We appreciate you reaching out about your experience. Can you send us a DM here, on Instagram ihg.co/6017BBRSZU or Facebook ihg.co/6018BBRSZq so we can look further into this? twitter.com/messages/compo…

Well done! My wife, an HIExpress fan for YEARS just learned that 100% of her points have been deleted. Lol we're not wealthy. We have to plan our trips and for weekend getaways HIExpress was our go-to but NOW? You are dead to us. @HIExpress

@JosephIsrael666 We take this concern seriously and would like to look into it. Could you send us a DM with more details here, on Instagram ihg.co/6012BBR9Us or Facebook ihg.co/6013BBR9Ut so we can assist you further? twitter.com/messages/compo…

I was raped by Regan the GM at holiday in express she says she has no boss she works with Connor the gm of Hilton garden where I was also drugged and raped @Hilton @HIExpress @HolidayInn

YOUR USA GOVERNMENT HAS BEEN SUPPLYING ME WITH HUMANS EVER SINCE MY AMNESIA HAS WAR N OFF 🦄🛸🧝🏾‍♂️🫆🇮🇱🐸🔯🐺🔭🪺🐉🎌🤡

@roccothecomic We're sorry to hear about your experience. We understand your concern and apologize for the inconvenience caused. We've sent you a DM to look into this further for you.

In Boca for 2 shows this weekend and @HIExpress Boca Raton won’t let me check into my room even though rooms are available. Emailed twice ahead of time, ignored. Front desk attitude makes it worse. Just trying to get ready for my shows.

@babymonkeyworld Hi, this is not the experience we want our guests to have. Please send us a DM with the details of your stay so we can look into this for you.

@InterConHotels @HIExpress @Candlewood

i’ll also be suing @InterConHotels i was at @HIExpress Syracuse Airport and i was harassed by staff while seeking a safe space i asked them to call the police because i was being followed and harassed by gang stalkers at @Candlewood across the lot

@TrctrDrvngChamp Hello. We understand your concern about the noise level, and we apologize for this experience. Please send us a DM with details of your reservation, so we can look into this for you.

@HIExpress rap music all night long. never again. #hotelincident

@patrickhamblin We appreciate your suggestion. We understand the importance of having a direct line to the front desk for lost and found inquiries. Please send us a DM with the details of your concern.

@kicosilva Hola, Francisco. Gracias por comentarnos sobre esta situación. ¿Podrías enviarnos un mensaje privado con más información para que podamos indagar sobre este inconveniente?

Hola @HIExpress Su hotel en Antofagasta tiene los 2 ascensores malos. Los pasajeros deben subir y bajar escaleras con las maletas. #holidayinnexpress

@gprking We appreciate you reaching out about your experience, Gary. Can you send us a DM so we can look into this? twitter.com/messages/compo…

@HIExpress why don’t you advertise that your Leeds East hotel in UK houses this type of guest and offer alternative accommodation for paying guests? By the recent online reviews I’ve now read, braced for a sleepless night 😡