Hilton

Hello, Luis - we're sorry to hear this and would like to learn more. Please DM us with the name and location of the hotel, the arrival date, your Hilton Honors account number, full name and email address, so we can further assist you. Thank you for your loyalty - we'll be watching for your message. ~Athena

Disappointed with my recent Hilton stay. As a Diamond member, I was charged a “PET FEE” for a legitimate service dog, then later given conflicting explanations by management. Room also had moisture odor and poor cleanliness. Expected much better service and accountability. @Hilton @HiltonHonors

Then there’s me at the waffles 🧍🏻‍♀️

@RobBeahn Thank you Rob. We would like to document your experience. Please send us a DM with your Hilton Honors number, email address and phone number associated. -Mere

@Hilton Thanks for the response. This morning’s post was inspired by this morning at the Home 2 Suites in Dublin, OH. That brand and Hampton seem to maybe be the most memorable offenders but it seems pretty consistent across brands candidly.

@Hilton Hi! Diamond Member here. I just gotta say the soapy flavor of the coffee has reached a new low. I can no longer even mask it with cream and sugar. Please don’t push me into the loving arms of Marriott 😉

@Guero_lk We regret to hear this kind of feedback. Let’s have a conversation over DM to learn more about your experience. Thanks! -Alaa

@Hilton How am I doing a Status match run and tomorrow I’m already regretting staying at one of your hotels near Ohare Airport with the passive aggressive attitude from the front desk.

@matts98 Hi - We regret this has been your experience, and we would appreciate the opportunity to learn more. Please send us a DM with your full name, reservation #, email address, and phone #. We look forward to your message and to assisting you further. -Merna

@Hilton, when a guest reports chemical burns, safety issues, and significant room failures… how long should we expect to be ignored? Nov ‘25: Stay goes wrong Dec ‘25: Complaint raised Mar ‘26: Escalated to Corporate Apr ‘26: No resolution No accountability. No urgency. #Hotel

@jules_angels OHH of course pending availability always recommend the Hilton Garden Inn Silverstone! DoubleTree by Hilton Milton Keynes is also pretty close in distance as well! 😃

@Hilton What about…uh…if im headed to Silverstone? 🙋‍♀️

Speaking of Paid Time Off…where is everyone headed this summer? Maybe to Vermont? Maine? We could drop some suggestions 😉

@norrisprix So pretty too 😍

@Hilton the paris one chefs kiss

Well, I think I might just have to STAY forever!!!! ♓♊

@Olivercolb Thank you. We have received your DM and will respond there shortly. -Dawn

@Hilton Thank you Calvin, DM sent

@Hilton I booked a room in February for $137/1 night. I checked in on your app and chose my room. According to your staff, the room I chose was an upsell however the app did not indicate that. I was charged $239. The property refuses to refund me. That's not right!

@LegalAmerican4 Kevin, we have sent you a Direct Message and look forward to your Direct Message reply. ~ Athena

@Hilton Hello Calvin. When I try to send you a DM it won't allow me. Any other suggestions?

@HiltonHotels @Hilton Your Hampton Inn and Suites in Alexandria, Virginia can't send someone up to our room to vacuum when the previous tenants left a bandaid and crumbs all over the floor? Maybe before the cleaning crew left for the day, they should've cleaned.

@ElectBeaven Hi Heather! We want to look into this for you. Can you please DM us with the reservation details and your contact information? We're here to help! -Natalie

Hey @Hilton I’m at your @MayoClinic property in Jacksonville. They are charging us $50 more than the price we booked on-line. Stay tuned because I don’t think this is going to go the way it should.

@aqwnbee Hi Annmarie, To protect your private information, please delete your last replies and DM us with the information requested. Thanks. -Mimi

Do not buy a vacation package from #Hiltongrandvacations what a joke. I purchased one while I was in a Hilton hotel, so I thought it was legitimate, until I tried to use it. There is no one to complain to because when you call @Hilton or @HiltonHotels they say they can’t help!

@shazbot248 Hello! We regret to hear this and appreciate the opportunity to share your comments with hotel management. Please DM us your full name, confirmation number, email, and phone number so we may further assist. Thank you. -Tammy

@Hilton I checked into a Hampton Inn this afternoon at a local TN location in Dyersburg. I was told after checking into my room and settling down that the company is having WiFi issues. After an expectation of the issue to be resolved promptly from management,

@EvanEnos_ Hello Evan. We regret to hear this, and would be happy to assist. Please DM us with your full name, Hilton Honors Number, confirmation number, email address, and phone number. Kind regards. -Katrina

@Hilton you need to seriously focus on your seaworld vacation club property. I was going to get a timeshare but just had the most in unenjoyable stay. I’m not sure if I’ll ever stay at another Hilton now. Manager did nothing but give us a corporate number. #hilton

@tweetkumarsuraj We're sorry to hear about your disappointment, Suraj. We'd like to know more. Can you please send us a DM and share your experience? We'll watch for your message. -Natalie

@Hilton @HiltonHotels Worst and chaotic front desk who would be uncourteous and disrespectful! On personal grounds I had to stay with Hilton during midnight but Hilton Garden Inn refused to accept booking through Agoda and could not make a booking or price match! Horrific Exp!

Hi Joe, Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. At Hilton, our goal is to provide exceptional service and accommodations to every guest, and we deeply regret that we fell short in your case. Please send us a Dm so we can gather more information. Thanks. -Kensie

@Hilton @HiltonHotels so we are staying at the Hilton Garden In at Columbia Maryland. No guest services at all. No one at front desk for a while. One bath towel for four people. Come on now.