HSBC India

@AdapaSrima25728 (2/2) If a resolution is available via those channels, customers should be directed to the branch or contact centre for support. Hence, request you to please connect with our phone support using the numbers in the link - grp.hsbc/6183HkuML. ^Ankit twitter.com/messages/compo…

@HSBC_IN @HSBC grievance on Feb 23 and still no response pathetic service from HSBC india. Sent multiple follow up on the email and no response. Did not expect this from HSBC . Disappointed

@AdapaSrima25728 (1/2) Thank you for writing to us and apologies for any inconvenience caused due to query not addressed. Requests raised with the grievance team are reviewed and responded to only when the matter hasn’t been resolved through the branch or contact centre. ^Ankit twitter.com/messages/compo…

@sayyedz3 Hello, thank you for writing to us and apologies for the inconvenience caused. Please note that it takes up to 3 working days (excluding Saturday & Sunday) for the payment to reflect in our systems. Hence, request you to kindly wait for a couple of days, it will show up. ^Ankit twitter.com/messages/compo…

@HSBC_IN Made my credit card payment yesterday morning, but it’s still showing as outstanding. No update, no clarity, and customer support is useless. This kind of delay is unacceptable in 2026. Fix your systems and improve response time.

@AbDas46681246 Hello, thank you for writing to us, and apologies for the inconvenience caused due to card application rejection. Please note that the application rejection reason email is sent by the card processing team after a month from the date of application being rejected. ^Ankit twitter.com/messages/compo…

@HSBC_IN Understood. However, I would like to know if an email was sent to communicate this rejection. If yes, kindly share the date.

@HSBC_IN What’s the standard turnaround time for processing a credit card application? My application (Ref: 35620253045001991) was submitted on 31 Oct 2025 and I’m still awaiting an update. Could you please look into this?

@SMISRA2001 Hello Sandeep, apologies for the delay in response. I would request you to please visit the branch to get it in writing as we are not in a position to share any such document. Thank You ^Mishal. twitter.com/messages/compo…

@HSBC_IN @RBI @HSBC - 19 days have passed. I asked about conversion of normal home loan to smart loan to peddar rd branch- bank told RBI dosen't allow. RBI is tagged in this tweet, please repeat that it is RBI who does not allow this conversion, then why bank website says it is allowed.

@HSBC_IN @RBI - I have been told by HSBC employee that conversion of normal loan to smart loan is stopped as per RBI circular however same was not provided to me. Can you please advise?

@nilsarkar980 In an instance where an account/relationship does not meet the Bank’s internal guidelines, such accounts could be closed. Any funds shall be returned to you through demand draft. Thank you^ MIshal.

@HSBC_IN HSBC Harassment of Ex-Employee – Account Blocked for Month · In September 2025, HSBC suddenly blocked my account without any information given to me . · I contacted Customer Care, but they were unable to resolve the issue and advised me to visit the branch.

@nilsarkar980 Hello, I can understand how inconvenient this could be for you. I would request you to walk into the branch as at HSBC, we periodically conduct reviews of customer's accounts held with us. Thank You ^Mishal

@AbDas46681246 However, our internal policies and score-cutoffs are confidential and cannot be shared in the public domain. ^Mishal

@HSBC_IN Any update on the expected time frame for a reply?

@AbDas46681246 Hi , thank you for reaching out to us. We understand from our team that the application number shared by you has been declined. The HSBC credit card is issued only after satisfactory external bureau checks in sync with our internal credit policies. Thank You. ^Mishal

@Aj41119874 Hello, thank you for writing to us and apologies for the inconvenience caused due card not working. If you are unable to connect with our chat support, you can connect with our phone support using the numbers in the link - grp.hsbc/6183HkuML and they can help as well. ^Ankit twitter.com/messages/compo…

@HSBC_IN I am unable to use app chat support for many weeks now. Keep getting error code 1002 temporarily unavailable everytime. Is this universal issue? Plus, my cc is blocked due to wrong otp input and unable to use it. Can you please get it resolved?

@harisaravanan Hello, thank you for writing to us and apologies for the inconvenience caused due to card application being rejected. The card processing team will send an email soon with the application rejection reason. We appreciate your patience and cooperation on this. Thank you! ^Ankit twitter.com/messages/compo…

@HSBC_IN Pathetic bank with Zero customer service! Applied for a CC and even after a month didn’t get any update. Upon calling told that it was declined- No need HSBC and good-bye forever! 👎

@balakoteswar Hello, thank your for writing to us and apologies for the delay in addressing your query. Please note that certain issues require co-ordination with other teams and that takes some time. You can always reach out to our chat support as well for more help. Thank you! Ankit twitter.com/messages/compo…

@HSBC_IN How much time? Is this an international issue that needs deep understanding and evaluation? #JustAsking

Dear @HSBC_IN, I didn’t expect this from you. I upgraded my Platinum card to the TravelOne card because of the ongoing 50% annual fee waiver offer. So far, I haven’t received the cashback. Also, even after spending over ₹30,000 on shopping with the TravelOne card, I haven’t received a single reward point—not even the base points. What is going on? Please resolve these issues as soon as possible. @HSBC #ccgeeks #ccgeek

@vidhuvsaxena (3/3) We take your security seriously and appreciate your vigilance. As for the issue, please wait for a revert from the card processing team and even if it takes the couple of days as well, they will connect with you on this. We appreciate your patience on this. ^Ankit twitter.com/messages/compo…

@HSBC_IN Hi Ankit. I received a call that was identified as 'fraudster' and an email with a link to "continue card application", but the link simply is taking me to a Google Meet session. This session too is marked as open for all. Can you confirm if these are indeed HSBC reps?

(1/2) @HSBC_IN, why is your onboarding for the TravelOne so opaque? ​Applied Feb 23, VKYC done in 1hr. Since then: ​Total silence for 20+ days. ​A "phantom" call from an agent who confirmed eligibility but hung up as I had applied digitally. ​Support just says "Wait 21 days."

@vidhuvsaxena (2/3) We do not contact customers from personal numbers. If you have received an email or call that does not follow these protocols, it is likely fraudulent. Please forward the suspicious email to phishing@hsbc.com for further investigation, and delete it from your inbox. twitter.com/messages/compo…

@vidhuvsaxena (1/3) Hello, For your safety, please do not click on any links or share your screen if you receive such requests. HSBC will never ask you to share your screen or click on suspicious links during a call or via email. ^Ankit twitter.com/messages/compo…

@ImNikunj07 Hello, thank you for writing to us and apologies for the inconvenience caused due to application rejection. Please note that you will receive an email in 30 days from the date the application was rejected, which will have details of rejection reason. Thank you! ^Ankit twitter.com/messages/compo…

@HSBC_IN applied for credit card on 5th of Feb, got rejected even before the application can be completed, no reason-no explanation for rejection, asked to wait for 30 days to reapply. Multiple emails to ask for rejection reason, but no exact reason provided.

@vidhuvsaxena Hello Vidhu, thank you for sharing the application number. We have forwarded the same to the card processing team and once they check the same, they will connect with you soon for this. We thank you for your patience and co-operation on this. ^Ankit twitter.com/messages/compo…

@HSBC_IN Hi Ankit. I had already provided the application number in the thread. But here it is again for your reference: 35620260545001304

@madhav_93 Hello, thank you for writing to us and showing interest in HSBC premiere accounts. If you already have an account with us, we would need to check certain details and it will help us if you connect with us via phone support using the numbers in the link -grp.hsbc/6183HkuML. ^Ankit twitter.com/messages/compo…

@HSBC_IN Expressed interest in premiere account twice but after the initial call no RM contacts in the next 48 hours. Can you help?

@SMISRA2001 Hello Sandeep, thank you for writing to us. Please note that certain issues require extra time by the complaints team to investigate. The loan conversion is a service available only at branch, we request you to please visit the nearest branch. Thank you! ^Ankit twitter.com/messages/compo…

@HSBC_IN @RBI @HSBC - Still compliant not addressed, no complaint number !! Is the bank following RBI rules or???