Natalie Hackford

@emirates Hi, I was looking to see if anyone is going to answer my numerous DMs since last Thursday. We were supposed to fly back to the UK on the 18th, had email to say flight has been cancelled and you booked us on another flight which leaves on the 25th. This is 7 days later. Refunds?

"This week has been one of the toughest for Emirates operationally, as record storms hit the United Arab Emirates. I would like to offer our most sincere apologies to every customer who has had their travel plans disrupted during this time." An open letter from Sir Tim Clark, President Emirates Airline: emirat.es/6gcs6y

@EmiratesSupport @emirates Hi, I have been on hold for over 4 hours now. Our flight EK413 has been cancelled this evening from Sydney to Dubai, final destination is Manchester and I need to ask about what we do next. Thank you

Customers impacted by flight cancellations can contact their booking agent, DM us, or visit emirat.es/support for assistance with rebooking. (3/7)

Emirates is extending the suspension of check-in for passengers departing Dubai effective until 09:00am on 18 April, due to continued operational challenges caused by bad weather and road conditions. (1/7)